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Enterprise AI Delivery Operations Lead

United States, New York 158400.00 - 198000.00 USD / Year · Job Posted March 20, 2026
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Job Description

Scale is accelerating the development of AI across the world's most important organizations. This role is the execution leader and operating-system builder that makes enterprise deployments succeed on the ground. You will keep engagements on track, anticipate what customers and forward-deployed teams need before they ask, and remove every obstacle standing between the team and great work. This is a combined scope role: you own delivery outcomes end-to-end (status, risk, blockers, stakeholder confidence) and you build the machine that runs deployments (SSOT, task systems, automation, client IT integration, logistics, reporting, and finance/compliance operations).

Job Responsibility

  • Run the execution machine for each engagement: translate customer outcomes into OKRs, then into an integrated delivery plan (Gantt) with milestones, dependencies/critical path, DRIs, definitions of done, and change-control as scope shifts
  • Keep delivery on track end-to-end: maintain crisp status, track variance vs plan, surface risks early, and drive blockers to resolution so engineers stay focused on technical work
  • Own follow-through and accountability: run tight cadences to drive tasks to completion without reminders, ensure every open item has an owner + due date, and hold teams accountable to outcomes and deadlines
  • Build durable delivery systems and stakeholder trust: create playbooks and tracking systems (SSOT, action item/risk registers, reporting) that reduce friction, and maintain trusted customer relationships through clear, proactive communication
  • Maintain a flawless, easily accessible Single Source of Truth (SSOT) for all project artifacts so the team never has to search for information
  • Bring the full power of AI to daily operations: identify bottlenecks and build tools, trackers, and AI-driven workflows to automate administrative overhead
  • Spearhead seamless integration into client IT, data systems, and VDI/VPNs
  • coordinate device procurement and access in partnership with client stakeholders and Scale Corporate IT
  • Own scheduling, onsite travel logistics, and meeting follow-through across time zones
  • capture action items and proactively drive progress to completion
  • Own operational communications and reporting: draft regular (often daily) customer updates, monitor to unblock stalled threads, and deliver live/asynchronous reporting that provides transparent engagement health to customers and Enterprise/deployment leadership

Requirements

  • 3-5+ years of experience in delivery management, program/technical program management, or operations in a fast-paced, high-ambiguity environment (startup ops, consulting, or military logistics backgrounds can be strong fits)
  • Extreme proactivity and ownership: closes loops without reminders
  • drives tasks to completion
  • holds self and others accountable
  • Comfort operating with senior customer stakeholders and senior engineers
  • confident presence in high-stakes rooms
  • Strong judgment and composure under pressure
  • ability to make good decisions quickly with incomplete information
  • Metrics-driven operator: owns and reviews delivery health KPIs weekly (e.g., on-time milestone rate, schedule variance, blocker aging, action item closure, risk hygiene, scope change rate, comms cadence/SLA, SSOT quality) and drives corrective actions until trends improve
  • Delivery leadership: status, risk, scope, and dependency management
  • stabilizing slipping engagements
  • Systems/process building with good taste: knows when to add structure vs. remove friction
  • AI/automation mindset: identifies repetitive work and builds workflows to reduce overhead
  • Client IT integration execution: access, procurement, VDI/VPN, tooling and permissions orchestration
  • Clear communication across technical and non-technical audiences
  • influences without authority

Nice to have

  • Exposure to enterprise AI deployments, ML concepts, or software integration
  • Familiarity with enterprise IT procurement and security processes
  • Experience supporting invoicing, audit schedules, or revenue recognition workflows
  • Experience building lightweight operating systems (SSOT, cadences, templates) for forward-deployed teams

What we offer

  • Comprehensive health, dental and vision coverage
  • retirement benefits
  • a learning and development stipend
  • generous PTO
  • commuter stipend
  • equity grant

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