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Scale is accelerating the development of AI across the world's most important organizations. This role is the execution leader and operating-system builder that makes enterprise deployments succeed on the ground. You will keep engagements on track, anticipate what customers and forward-deployed teams need before they ask, and remove every obstacle standing between the team and great work. This is a combined scope role: you own delivery outcomes end-to-end (status, risk, blockers, stakeholder confidence) and you build the machine that runs deployments (SSOT, task systems, automation, client IT integration, logistics, reporting, and finance/compliance operations).
Job Responsibility:
Run the execution machine for each engagement: translate customer outcomes into OKRs, then into an integrated delivery plan (Gantt) with milestones, dependencies/critical path, DRIs, definitions of done, and change-control as scope shifts
Keep delivery on track end-to-end: maintain crisp status, track variance vs plan, surface risks early, and drive blockers to resolution so engineers stay focused on technical work
Own follow-through and accountability: run tight cadences to drive tasks to completion without reminders, ensure every open item has an owner + due date, and hold teams accountable to outcomes and deadlines
Build durable delivery systems and stakeholder trust: create playbooks and tracking systems (SSOT, action item/risk registers, reporting) that reduce friction, and maintain trusted customer relationships through clear, proactive communication
Maintain a flawless, easily accessible Single Source of Truth (SSOT) for all project artifacts so the team never has to search for information
Bring the full power of AI to daily operations: identify bottlenecks and build tools, trackers, and AI-driven workflows to automate administrative overhead
Spearhead seamless integration into client IT, data systems, and VDI/VPNs
coordinate device procurement and access in partnership with client stakeholders and Scale Corporate IT
Own scheduling, onsite travel logistics, and meeting follow-through across time zones
capture action items and proactively drive progress to completion
Own operational communications and reporting: draft regular (often daily) customer updates, monitor to unblock stalled threads, and deliver live/asynchronous reporting that provides transparent engagement health to customers and Enterprise/deployment leadership
Requirements:
3-5+ years of experience in delivery management, program/technical program management, or operations in a fast-paced, high-ambiguity environment (startup ops, consulting, or military logistics backgrounds can be strong fits)
Extreme proactivity and ownership: closes loops without reminders
drives tasks to completion
holds self and others accountable
Comfort operating with senior customer stakeholders and senior engineers
confident presence in high-stakes rooms
Strong judgment and composure under pressure
ability to make good decisions quickly with incomplete information
Metrics-driven operator: owns and reviews delivery health KPIs weekly (e.g., on-time milestone rate, schedule variance, blocker aging, action item closure, risk hygiene, scope change rate, comms cadence/SLA, SSOT quality) and drives corrective actions until trends improve
Delivery leadership: status, risk, scope, and dependency management
stabilizing slipping engagements
Systems/process building with good taste: knows when to add structure vs. remove friction
AI/automation mindset: identifies repetitive work and builds workflows to reduce overhead
Client IT integration execution: access, procurement, VDI/VPN, tooling and permissions orchestration
Clear communication across technical and non-technical audiences
influences without authority
Nice to have:
Exposure to enterprise AI deployments, ML concepts, or software integration
Familiarity with enterprise IT procurement and security processes
Experience supporting invoicing, audit schedules, or revenue recognition workflows
Experience building lightweight operating systems (SSOT, cadences, templates) for forward-deployed teams