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The Airbnb Hotels team is a fun, fast-growing group leading Airbnb’s expansion into the hotel sector. Operating with an entrepreneurial spirit, this team combines the simplicity, product excellence, and guest-centered ethos that define Airbnb. This team’s mission is to deliver the smoothest, most intuitive hotel booking experience for guests, while helping hotels easily drive incremental bookings so they can focus on delivering the best hospitality. The ultimate aim is to help more people discover high-quality hotels, creating value for guests and our hotel partners.
Job Responsibility:
Take actions with hotel groups and internal teams as needed to drive assigned projects forward
Create and maintain well organized and detailed tracking mechanisms relating to assigned projects
Call, email, and Zoom with stakeholders to accomplish assigned project needs
Manage relationships with hotel group stakeholders within assigned portfolio
Support scaled strategies to effectively manage & optimize hotel partners in assigned portfolio
Educate partners on how HotelTonight and Airbnb platforms function
Develop strong and long lasting partnerships
Respond to and deliver exceptional service in a timely and efficient manner
Work will involve cross functional projects with teams/specialists in Hotel Connectivity, Product Management, Local Market Management, and various other departments at Airbnb.
Implement strategies to effectively manage and optimize workflows
Act as the ‘front desk’ of HotelTonight and Airbnb to hotel group partners with many needs and triage appropriately
Requirements:
5+ years of experience in client facing, cross functional regional or global commercial teams.
2+ years of hospitality/travel industry experience (preferred)
Proficiency in both English and the local language is required for the specific location/country.
Self-starter who is resourceful with a get it done attitude
Strong time management and prioritization skills
Strong organizational skills relating to project work with a large volume of inputs and moving parts
Track record of being able to effectively work at scale with partners to achieve short and long term objectives
Proven stakeholder management, communication and presentation skills and ability to communicate effectively with various levels of roles within an organization in person or via phone, email, and zoom
Team player, willing to contribute what is needed for the success of the team
The ability to get things done with changing priorities, projects and deadlines
Passion for Airbnb, travel, and the sharing economy
We are looking for someone that is goals-obsessed, is inputs-driven, and willing to take action (high volume of calls, meetings, etc.)