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Enterprise Accounts Advisor

Egypt, Giza · Job Posted July 03, 2026
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Job Description

Operational activities of Vodafone corporate accounts management to achieve the enterprise management department's goals and targets, handling high tier of AUTH and EU of red customer enterprise base. ensuring exceptional standards of Vodafone customer experience

Job Responsibility

  • Account management responsible to provide end to end services and manage the assigned companies' requirements, needs, and preventing, decreasing complaints through wealth following up, and a strong relationship with (AUTH) and (EU) providing all required advice and information that keep customer satisfaction on top maintaining revenue
  • Manage accounts billing from issuance to delivery, solving all problems
  • Personalized relationship mainly via phone contact & Emails outside Cairo to maintain an excellent relationship to manage their assigned/ dedicated accounts, addressing their issues proactively, maintaining/ increasing revenue, and minimizing churn

Requirements

  • Customer service oriented with wide knowledge of customer service management
  • Strong verbal communication skills
  • high and strong analytical, trouble shooting, decision making and problem-solving skills
  • Demonstrates a positive, enthusiastic, friendly attitude
  • Ability to work under pressure and adapting rapidly to the operational emergencies
  • Excellent command of English language
  • Clear understanding of Mobile business, GSM, Coverage, HLR and Vodafone's Products & Services
  • Advanced Billing handling
  • Knowledge of application of agent's skills and pc knowledge Excel, Word, PowerPoint and Outlook
  • Negotiation skills for making payments'deals
  • Age: Maximum 30 years
  • Only graduated with bachelor's degree
  • Excellent Command of the English language

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