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Operational activities of Vodafone corporate accounts management to achieve the enterprise management department's goals and targets, handling high tier of AUTH and EU of red customer enterprise base. ensuring exceptional standards of Vodafone customer experience
Job Responsibility
Account management responsible to provide end to end services and manage the assigned companies' requirements, needs, and preventing, decreasing complaints through wealth following up, and a strong relationship with (AUTH) and (EU) providing all required advice and information that keep customer satisfaction on top maintaining revenue
Manage accounts billing from issuance to delivery, solving all problems
Personalized relationship mainly via phone contact & Emails outside Cairo to maintain an excellent relationship to manage their assigned/ dedicated accounts, addressing their issues proactively, maintaining/ increasing revenue, and minimizing churn
Requirements
Customer service oriented with wide knowledge of customer service management
Strong verbal communication skills
high and strong analytical, trouble shooting, decision making and problem-solving skills
Demonstrates a positive, enthusiastic, friendly attitude
Ability to work under pressure and adapting rapidly to the operational emergencies
Excellent command of English language
Clear understanding of Mobile business, GSM, Coverage, HLR and Vodafone's Products & Services
Advanced Billing handling
Knowledge of application of agent's skills and pc knowledge Excel, Word, PowerPoint and Outlook