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At Adyen, the Account Management team is critical to the growth and success of our business, as well as expanding the Adyen brand across the globe. Being part of our Account Management team, you’ll manage relationships with innovative merchants. You’ll have the opportunity to work on cross-functional initiatives and projects in a fast-paced, highly entrepreneurial environment with high autonomy. We are looking for a proactive and adaptable Account Manager to join our team in Berlin. The ideal candidate is a strategic thinker with a hands-on mentality; someone who is eager to help the world’s biggest brands grow while changing an industry. You are excited to work with a global, multicultural team in a collaborative manner and help your team succeed. Your focus will be on delivering an outstanding customer experience, finding new opportunities, and driving mutual success for Adyen and our customers.
Job Responsibility:
Relationship management: Responsible for ramping and growing customers with a focus on commercial growth, customer satisfaction, and reducing churn
Commercial acumen: Drive commercial discussions for your accounts, while striving to meet strategic and financial targets
Project management: Prioritize and manage short and long term projects with varying timelines across multiple accounts, leveraging internal support teams where relevant
Feedback: Serve as a feedback loop for your customers internally
Requirements:
3+ years of experience in a client-facing, commercial role, like account management, consulting, or in the payments industry from a merchant side
full professional written and verbal proficiency in Hebrew & English
language skills in German are a big plus
Nice to have:
bonus if in complex enterprise software, technical infrastructure or financial services