Enterprise Account Manager

• Act as the main point of contact for an assigned book of business
• Work as part of a team that offers holistic client support and execution
• Establish, build, and maintain strong relationships with clients
• Identify opportunities to grow business with existing relationships through cross selling and needs discovery
• Communicating progress of quarterly, monthly, and yearly initiatives to stakeholders
• Preparing account reports as requested by clients or supervisors
• Collaborating with other teams and departments to meet client needs and create new opportunities
• Forecasting and monitoring account metrics for each client
• Keep accurate and timely notes in Salesforce
• Multi-task between various inquiries and systems in a fast-paced environment
• Resolve problems by investigating the presented issues in our back office, consulting with other departments and/or researching under the specific client’s account
• Actively listen to each client in order to gain perfect understanding of their individualized needs
• Identify industry trends
• Properly manage client’s expectations and follow through on commitments
• Service multiple clients concurrently to meet target deadlines
• Coordinate with staff members working on the same account to ensure consistent service

• BA/BS Degree in business administration, sales, or relevant field
• Client-focused solutions experience
• Sales and account development experience
• Customer service experience to handle clients and customers from different industries and backgrounds
• Solution-based sales experience to uncover needs and prescribe steps for desired outcome
• Experience within an agency environment is strongly desired
• Strong analytical skills to review client data
• Strong problem-solving abilities to help meet customer challenges
• Exceptional time management and multitasking skills to transition among client accounts easily
• Strong organizational ability and attention to detail to manage multiple accounts, projects, and relationships simultaneously
• Effective negotiation skills for creating and settling contracts
• Working knowledge of the most common and most recent industry best practices
• Strong project management skills
• Exceptional verbal and written communication skills to converse with clients and communicate client needs with staff
• Ability to listen
• Ability to work on a team
• Ability to present sales materials and/or collaterals to clients
• Detail-oriented, collaborative, and facilitative
• Professional and positive approach
• Prolonged periods of sitting at a desk and working on a computer
• Must be able to speak on the phone and/or in person

Experience within an agency environment is strongly desired

• Medical, Dental, and Vision Insurance
• 401K Options
• Life/AD&D Insurance
• Long-term Disability
• Holiday Pay
• Paid Time Off
• Catered Lunches
• Stocked Kitchen
• Meeting and Call Rooms
• In-Person Collaboration