Enterprise Account Manager Job at Woflow (San Francisco)

Enterprise Account Manager

Woflow

Location:
United States , San Francisco ▼
New York City

Category:
Sales

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Woflow’s Account Management team serves as the key point of contact for our customers, acting as a trusted advisor for all things related to the post-sales lifecycle – onboarding (including integrations), product usage, partnership expansion, technical troubleshooting, and ongoing account management. The Enterprise Account Manager is a senior role responsible for managing a large book of business with key strategic enterprise accounts. This is a multifaceted role putting you at the center of account delivery, requiring the blending of expertise in three distinct areas: Customer success, Project management, and Technical delivery.

Job Responsibility:

Develop and grow strong relationships with customers, identifying key stakeholders and building connections with both core teams (everyday users of our solutions) as well as influential leaders within the broader organization
Oversee partnership, commercial, and technical matters (both strategic and tactical)
create and implement strategies to boost customer product adoption, engagement, and growth at scale, ultimately driving revenue and mutually beneficial outcomes
Lead all major partnership initiatives, including regular touchpoints, business reviews, technical escalations, and ongoing projects
ensure expectations and SLAs are met through a thorough understanding of customer goals / KPIs
Serve as a trusted advisor to the customer and educate them on the use and benefits of additional products, as well as our industry more broadly
Advocate for customers to internal teams. Share customer feedback and insights to Product, Operations, Engineering, Support, and Sales on the innovation and improvement needed to elevate Woflow’s offerings to provide better support
Help manage all technical aspects of partnerships
propose thoughtful solutions to technical hurdles and drive effective product implementations with a deep understanding of Woflow’s integration and configuration options
Dependent upon your accounts, ~10% domestic and/or international travel expected

Requirements:

8+ years of experience in a client-centric role with demonstrated success in building and growing strong cross-functional relationships with large global enterprises (preferably working with technical B2B products)
Ability to collaborate closely with Woflow’s technical team to ensure product delivery is timely and successful (including launches, POCs/pilots, technical escalations, etc.)
Curiosity in AI and creativity in proposing innovative solutions to clients to grow revenue and decrease costs
Experience managing large and complex clients, as well as a proven aptitude in navigating challenging customers and situations with ease
Excellent verbal and written communication skills – you can put together and lead external presentations that inspire confidence, as well as drive internal conversations that lead to successful outcomes for customers
Well-established familiarity with all aspects of a highly technical product that changes quickly, as well as comfort with managing technical details (APIs, data structures, etc.)
Global mindset. You will work across multiple time zones and cultures, and collaborate closely with contacts from a wide variety of backgrounds
Strong interest in AI, eCommerce and B2B software, with deep industry knowledge that is driven by enthusiasm, intellectual curiosity, and tenacity

What we offer:

Competitive salary & equity package
Unlimited PTO (we mean it!)
Comprehensive medical, dental, and vision insurance plans
STD, LTD, AD&D, and life insurance coverage
Free membership to TalkSpace, Teladoc and Health Advocate
Free annual membership to One Medical in participating regions
401(k) retirement plan with company matching
Pre-tax commuter benefits
Free equipment: laptop and home office stipend
Annual all expenses paid offsite - previous ones have been to Mexico City, New Orleans

Additional Information:

Job Posted:
February 21, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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