Enterprise Account Manager

• Serve as the primary point of contact for assigned strategic enterprise accounts
• Build and maintain strong, long-term client relationships rooted in trust and partnership
• Understand customer business goals, operational challenges, and growth priorities to deliver tailored solutions
• Conduct regular business reviews, strategic planning sessions, and client meetings to ensure satisfaction and retention
• Identify opportunities for upselling, cross-selling, and account expansion to drive revenue growth
• Collaborate with internal sales, marketing, product, and delivery teams to develop customized proposals and client solutions
• Develop and execute strategic account plans aligned to customer objectives and organizational goals
• Analyze customer feedback, performance data, and market trends to identify improvement opportunities and actionable insights
• Coordinate cross-functional teams to ensure successful implementation and delivery of products and services
• Manage project timelines, deliverables, and client expectations throughout the customer lifecycle
• Resolve issues and escalations effectively while maintaining strong client relationships
• Stay informed on industry trends, competitive activity, and evolving customer needs
• Negotiate pricing, contract structures, and terms to create mutually beneficial agreements
• Maintain accurate records of account activity, opportunities, and forecasting within Salesforce
• Prepare and present account performance reports, growth opportunities, and strategic recommendations
• Utilize AI tools and automation to streamline reporting, planning, analysis, and customer management workflows
• Develop reusable prompts, templates, and scalable AI-enabled processes that improve productivity and consistency across workstreams

• Bachelor's degree in Business, Marketing, or a related field required
• 8–10 years of experience in account management, enterprise sales, or a related client-facing role managing large strategic accounts
• Experience within healthcare, healthtech, life sciences, payers, etc.
• Strong understanding of healthcare industry operations, enterprise customer management, and solution-based selling
• Proven track record of growing enterprise accounts and exceeding revenue goals
• Excellent communication, presentation, and negotiation skills with the ability to influence executive stakeholders
• Strong analytical skills with the ability to interpret data, generate insights, and develop strategic recommendations
• Demonstrated project management capabilities and the ability to manage multiple priorities in a fast-paced environment
• Proficiency with Salesforce and Microsoft Office Suite
• Customer-centric mindset with strong relationship-building abilities
• Collaborative approach with experience partnering across cross-functional teams
• Adaptable, resilient, and comfortable operating in evolving environments
• Self-motivated and highly results-oriented with a strong sense of accountability
• Openness to adopting and integrating AI tools into daily workflows to improve efficiency, scalability, and innovation

MBA or advanced degree preferred

Base salary range is between $125,000 – $150,000 + variable bonus