Enterprise Account Manager Jobs

BASIC/DEPT®

Location:
India, Mumbai

Category:
Sales

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

As an Enterprise Account Manager, you will play a crucial role in fostering and expanding relationships with our enterprise-level clients. You will be responsible for understanding the unique needs of each client, ensuring their satisfaction with our services, and identifying opportunities for upselling and cross-selling. This position requires a strategic mindset, excellent communication skills, and a deep understanding of both our services and the clients' business objectives.

Job Responsibility:

Build and maintain strong, long-lasting relationships with enterprise-level clients
Understand clients' business goals and challenges to align our services with their needs
Act as the main point of contact and advocate for clients within the organization
Ensure client retention and satisfaction through proactive communication and issue resolution
Identify opportunities for upselling and cross-selling additional services
Collaborate with internal teams to create customized solutions that address clients' evolving requirements
Develop account plans and strategies to achieve targets
Stay informed about industry trends, market conditions, and competitors to provide valuable insights to clients
Work closely with sales, marketing, project management, development, support teams to deliver comprehensive solutions and support to clients
Communicate client feedback to internal teams for continuous improvement
Manage contract negotiations, renewals, and pricing discussions
Collaborate with legal and finance teams to ensure compliance with company policies and regulations
Track and report on key account metrics, account performance, and client satisfaction
Use data-driven insights to make informed decisions and identify areas for improvement
Promote customer success stories and testimonials to showcase the value of our services
Act as a customer advocate within the company, ensuring that client feedback contributes to better development and improvement

Requirements:

Bachelor’s degree in business, Marketing, or a related field
Proven experience as an Account Manager or in a similar client-facing role within the IT industry
Strong understanding of IT products, services, and solutions
Excellent communication, negotiation, and interpersonal skills
Ability to work collaboratively in a cross-functional team environment
Results-oriented with a focus on achieving account targets and customer satisfaction

Additional Information:

Job Posted:
December 06, 2025

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Enterprise Account Manager