Enterprise Account Manager Job at Handshake (San Francisco)

Job Description

Reporting to the Director, Account Management - Enterprise, you'll partner with our Enterprise Client Success Management partners to ensure our employer partners see value in the Handshake product in order to retain and grow a key segment of our business. We’re looking for an Enterprise Account Manager to join our Employer Sales Team - working with top employers across the nation to drive their early talent recruiting strategy. You will serve as the primary owner of a set book of existing employer partners, working closely with them to ensure they achieve their goals, build relationships with executives, and drive customer retention and expansion from onboarding through renewal. This high-impact role combines equal parts sales, relationship management and customer satisfaction. The ideal candidate has a proven record managing relationships at scale while driving renewals and expansions in a Saas technology company.

Job Responsibility

Effectively renew, upsell and cross-sell an assigned book of business of existing premium employer partners with an emphasis on growth
Learn your book of business inside and out to effectively position Handshake’s value proposition, always linking it back to key business issues of the customer
Develop and cultivate deep relationships with senior executives at the Director, SVP, VP, and C-suite levels at our partners
Develop new and creative ways to engage senior executives throughout the customer lifecycle and demonstrate Handshake’s value
Partner closely with our Employer Customer Success Team to ensure customers adopt and are successful on Handshake
Manage and present data and value-driven Quarterly Business Reviews
Enlist and inspire customers to participate in Handshake events and other marketing materials
Manage overall customer loyalty, serving as internal advocate and escalation point to customers
Assist in identifying and developing scalable account management tools and methodologies that can be applied across the Account Management team
Help scale internal process to support hundreds of premium employers
Becoming a Handshake expert, learning the ins and outs of HR and higher ed Tech

Requirements

At least 2+ years of sales experience in Enterprise SaaS sales or Account Management, 5+ years in a closing and quota carrying role
Experience preparing renewal proposals, forecasting, and account planning
A strong history of quota attainment and excellent performance on a high-reaching team
Experience with an evangelical sale, selling non-discretionary software to executives at Fortune 1000 companies
Experience managing customer relationships alongside a Customer Success team
Experience using usage, data and results to demonstrate value and justify expansion
An impeccable communicator with polished and professional sales presentation skills
Experience operating in a high-growth business environment like Handshake
Must be willing to work onsite from our SF or NY office- expected 5 days a week
Must be willing to travel as needed for customer engagements

What we offer

Ownership: Equity in a fast-growing company
Financial Wellness: 401(k) match, competitive compensation, financial coaching
Family Support: Paid parental leave, fertility benefits, parental coaching
Wellbeing: Medical, dental, and vision, mental health support, $500 wellness stipend
Growth: $2,000 learning stipend, ongoing development
Remote & Office: Internet, commuting, and free lunch/gym in our SF office
Time Off: Flexible PTO, 15 holidays + 2 flex days
Connection: Team outings & referral bonuses

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Enterprise Account Manager

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