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The Account Management team is critical to the growth and success of our business, as well as expanding the Adyen brand across the globe. Being part of our Account Management team, you’ll manage relationships with innovative international merchants, covering multiple industries and channels. You’ll have the opportunity to work on cross-functional initiatives and projects in a fast-paced, highly entrepreneurial environment with high autonomy. You’ll become an expert in the global payments landscape and level up your skills through our AM Academy. As an Account Manager, you will be responsible for developing strong relationships by earning trust with our customers, and providing impactful payments insights to help them grow. Our Account Managers are empowered to own the customer relationship and provide best-in-class service to our customers. In this role, you’ll contribute to our ongoing momentum by understanding the unique customer need and identifying commercial opportunities, including expansion opportunities and the addition of value adding products.
Job Responsibility:
Relationship management: Build strong customer relationships and navigate their organizations to align the right external and internal stakeholders. Develop a global network of people within Adyen and work collaboratively across cultures and time zones
Commercial acumen: Drive commercial discussions with customers, while meeting strategic and financial targets for assigned accounts
Strategic consultation: Act as the human dimension of Adyen’s product, delivering expertise, education, and payment guidance to customers. Position Adyen as a trusted partner and use data to tell compelling stories
Project management: Prioritize and execute on short and long term projects with varying timelines across multiple accounts
Feedback: Be the voice and champion for your customer internally and serve as a feedback loop
Requirements:
4-7 years experience in an account management / product management role or complex enterprise software, technical infrastructure or financial services (specifically payments) role
A keen interest in digital customer experience
Enjoy engaging others and developing strong working relationships at all levels of management
Passionate about leading strategic payments conversations, presenting business reviews, and coordinating high level technical discussions
Skilled in leveraging your business acumen and analytical abilities to strategically assess and help reach client goals
Comfortable synthesizing complex data sets and using data to tell a story
Excited to prioritize and manage multiple projects across different departments, while motivating and collaborating with others to achieve results