Enterprise Account Manager IV - Detroit, MI Job at Hewlett Packard Enterprise (Detroit)

Job Description

We are seeking an Enterprise Account Manager to support strategic automotive and manufacturing accounts within the Detroit market. This role is responsible for driving growth across HPE’s portfolio, building executive customer relationships, and leading complex enterprise sales engagements across large strategic accounts. The Enterprise Account Manager serves as the primary account lead, aligning customer business objectives with HPE solutions and strategy. This individual will drive pipeline development, lead deal orchestration, manage partner engagement, and collaborate across internal teams to deliver business outcomes and long-term account growth. The role requires strong enterprise sales expertise, executive presence, and the ability to navigate complex customer environments while acting as a trusted advisor and advocate for the customer within HPE.

Job Responsibility

Articulates a two-way connection between the customer's core KPIs, business priorities and initiatives, and the plan to support the customer with IT solutions. Influences the decision-making of customer executives through describing the value of HPE's solutions and their relevance to the customer's priorities. Positions HPE strategy and solutions in such a way that the customer sees that HPE is critically important to their business. When appropriate, understands the innovation agenda and digital journey of the customer, and provides input into them. Builds a business value framework for the customer
Builds and executes a plan to drive growth and profitability across HPE's portfolio, in a structured and recurring way. Drives growth in HPE's strategic value portfolio through positioning these solutions with the customer. Formulates and presents technology choices for the customer that will expand HPE's presence and margin in the account. Leverages HPE programs and tools (e.g. Executive Sponsors, BU deal support, and supply chain programs) to improve business performance. Contributes to internal reviews connected to deals and sales planning
Engages with the customer to identify opportunities. Translates customers' business challenges and goals into IT opportunities. Ensures a strong and rightsized pipeline funnel from the account team. Leads pipeline building activities for the account, involving account team members as appropriate. Identifies and develops opportunities for short and mid-term success. Proactively leads early engagements. Accountable for deal closure. Ensures ownership throughout the team for the deals in the pipeline. Drives deals to closure through a multi-disciplinary team, including partners
Develops and maintains a professional relationship network within the customer to maximize efficiency and effectiveness for HPE. Understands and leverages the underlying principles for the customer organization's functioning. Builds influential relationships with executives. Defines an effective engagement model with the customer's key influencers and decision makers
Develops and maintains a view of the partner landscape in the account. Develops partner relationships. Runs an active governance process for the partner network for the account. Works with the Partner Business Manager to assess and update the partner strategy for the account
Develops and updates expertise in IT technology. Engages as appropriate with the customer's CTO/CIO. Articulates relevant modern trends in IT and presents them to executives within the customer when appropriate. Describes HPE's portfolio and references its use in other customers
Builds, develops and leads the extended account team. Runs a governance with the extended team and empowers account team to engage on different levels within the account. Establishes a recurring process to provide feedback to the account team members and the relevant managers
Provides feedback into other HPE organizations and coordinates with other customer facing HPE organizations to improve the customer experience. Utilizes HPE tools and processes for customer advocacy. Leverages the existing tools, processes and resources to assure customer satisfaction and loyalty
Develops and executes a comprehensive account business plan for defined accounts. Manages the collective effort to build and maintain both strategic and tactical elements of the plan. Shares and aligns the plan with relevant stakeholders of the account

Requirements

University or Bachelor’s Degree preferred, or equivalent experience. Engineering or technology education, advanced degree or MBA desired
6+ years account management experience
Experience in IT industry preferred. Experience working within an IT department and/or working within customers is a plus
Experience in automotive/manufacturing enterprise account experience preferred
Experience in different sales roles is a plus
Ideally be located in the Detroit, MI market. Candidates located in Chicago, IL or Cleveland, OH may also be considered if open to periodic travel to the Detroit area. This role requires up to 20% travel within the assigned territory

Nice to have

Experience in IT industry
Experience working within an IT department and/or working within customers
Experience in automotive/manufacturing enterprise account experience
Experience in different sales roles
Engineering or technology education, advanced degree or MBA

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Enterprise Account Manager IV - Detroit, MI

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