Enterprise Account Manager, Expansion - Department of State Job at Hewlett Packard Enterprise

Client Success Manager- Enterprise

The Client Success Manager at T-Mobile is a pivotal role focused on enhancing cu...

Location

United States , Multiple locations

Salary:

87100.00 - 157200.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

Bachelor's Degree Business Administration, Management, or related field (Preferred)
Master's/Advanced Degree Business Administration, Management, or related field (Preferred)
4-7 years Managing customer relationships and account management in business segments such as Government, Strategic, or Enterprise (Required)
2-4 years Coordinating with multiple departments such as sales, engineering, support, and operations to meet contract commitments and resolve issues (Required)
2-4 years Collaborating with sales teams to identify upsell and cross-sell opportunities and develop strategies to increase account value (Preferred)
Client Relationship Management Strong skills in managing client relationships at an executive level, ensuring customer satisfaction and loyalty. (Required)
Cross Functional Relationships Ability to coordinate with multiple departments such as sales, engineering, support, and operations to meet customer needs and resolve issues. (Required)
Strategic Thinking Capability to develop strategic plans for customer account growth through upselling and cross-selling. (Required)
Problem Solving Proficient in identifying problems and coordinating resources to provide effective solutions. (Required)
Leadership Experience in leading teams and managing a distributed workforce to achieve business goals. (Required)

Job Responsibility

Customer Relationship Advocacy – Serve as the primary post-sales point of contact for assigned government and enterprise accounts, advocating for customer needs across internal teams and ensuring a positive end-to-end experience. Build and maintain executive-level relationships with client stakeholders to foster trust, understand business goals, and drive customer satisfaction and loyalty.
Onboarding Product Adoption – Oversee new customer onboarding and training to guarantee a smooth implementation from Day 0 onward. Educate customers on T-Mobile for Business products, services, and self-service tools (e.g. Account Hub) to accelerate product and solution adoption, ensuring clients realize full value from their investments. Develop customer success plans and conduct regular health checks.
Account Health Monitoring Reviews – Proactively monitor account performance and health indicators (usage trends, service quality, billing, NPS, etc.) to identify signs of risk or opportunity. Lead regular success reviews and QBRs, presenting key performance metrics and insights to client executives. Recommend action plans to address service gaps or evolving needs.
Issue Resolution Cross-Functional Coordination – Take ownership of customer issues and coordinate cross-functional resolution, engaging internal experts to troubleshoot and swiftly resolve problems. Act as the customer champion in internal discussions, documenting interactions and ensuring service levels are met. Drive timely resolutions to maintain operational continuity.
Retention Renewal Management – Develop and execute strategies to retain customers and secure renewals, mitigating churn. Analyze account health data to identify at-risk accounts or partial disconnect requests and address root causes proactively. Lead contract renewal processes, negotiate terms, and finalize agreements that maintain or grow revenue.
Account Growth Upsell – Drive account expansion by identifying and executing cross-sell and upsell opportunities based on customer needs and usage data. Prepare and present proposals for new solutions, partnering with Sales and Solutions Engineering on complex opportunities that align with customer goals.

What we offer

competitive base salary
compensation package
annual stock grant
employee stock purchase plan
401(k)
access to free, year-round money coaches
medical insurance
dental insurance
vision insurance
flexible spending account

Fulltime

Client Success Manager - Strategic

The Client Success Manager at T-Mobile is a pivotal role focused on enhancing cu...

Location

United States , Multiple locations

Salary:

87100.00 - 157200.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

Bachelor's Degree Business Administration, Management, or related field (Preferred)
Master's/Advanced Degree Business Administration, Management, or related field (Preferred)
4-7 years Managing customer relationships and account management in business segments such as Government, Strategic, or Enterprise (Required)
2-4 years Coordinating with multiple departments such as sales, engineering, support, and operations to meet contract commitments and resolve issues (Required)
2-4 years Collaborating with sales teams to identify upsell and cross-sell opportunities and develop strategies to increase account value (Preferred)
Client Relationship Management Strong skills in managing client relationships at an executive level, ensuring customer satisfaction and loyalty (Required)
Cross Functional Relationships Ability to coordinate with multiple departments such as sales, engineering, support, and operations to meet customer needs and resolve issues (Required)
Strategic Thinking Capability to develop strategic plans for customer account growth through upselling and cross-selling (Required)
Problem Solving Proficient in identifying problems and coordinating resources to provide effective solutions (Required)
Leadership Experience in leading teams and managing a distributed workforce to achieve business goals (Required)

Job Responsibility

Customer Relationship Advocacy – Serve as the primary post-sales point of contact for assigned government and enterprise accounts, advocating for customer needs across internal teams and ensuring a positive end-to-end experience. Build and maintain executive-level relationships with client stakeholders to foster trust, understand business goals, and drive customer satisfaction and loyalty
Onboarding Product Adoption – Oversee new customer onboarding and training to guarantee a smooth implementation from Day 0 onward. Educate customers on T-Mobile for Business products, services, and self-service tools (e.g. Account Hub) to accelerate product and solution adoption, ensuring clients realize full value from their investments. Develop customer success plans and conduct regular health checks
Account Health Monitoring Reviews – Proactively monitor account performance and health indicators (usage trends, service quality, billing, NPS, etc.) to identify signs of risk or opportunity. Lead regular success reviews and QBRs, presenting key performance metrics and insights to client executives. Recommend action plans to address service gaps or evolving needs
Issue Resolution Cross-Functional Coordination – Take ownership of customer issues and coordinate cross-functional resolution, engaging internal experts to troubleshoot and swiftly resolve problems. Act as the customer champion in internal discussions, documenting interactions and ensuring service levels are met. Drive timely resolutions to maintain operational continuity
Retention Renewal Management – Develop and execute strategies to retain customers and secure renewals, mitigating churn. Analyze account health data to identify at-risk accounts or partial disconnect requests and address root causes proactively. Lead contract renewal processes, negotiate terms, and finalize agreements that maintain or grow revenue
Account Growth Upsell – Drive account expansion by identifying and executing cross-sell and upsell opportunities based on customer needs and usage data. Prepare and present proposals for new solutions, partnering with Sales and Solutions Engineering on complex opportunities that align with customer goals

What we offer

competitive base salary and compensation package
annual stock grant
employee stock purchase plan
401(k)
free, year-round money coaches
medical, dental and vision insurance
flexible spending account
paid time off
up to 12 paid holidays
paid parental and family leave

Fulltime

Growth Marketing Lead - Germany

We’re looking for a hands-on Marketing Lead to own Mindspace’s marketing strateg...

Location

Germany , Berlin

Salary:

Not provided

Mindspace

Expiration Date

Until further notice

Requirements

7+ years in marketing roles - must
Proven experience in people management - must
Strong German and English (written & spoken) - must
Experience in online advertising and lead generation campaign management -must
Bachelor's degree - must
Willingness to travel between Mindspace locations in Germany.

Job Responsibility

Own growth across Germany: Build, execute, measure, and continuously optimize a performance-driven marketing strategy across digital and offline channels
Drive acquisition & pipeline: Generate qualified demand across locations, products, and services
own funnel performance and partner closely with Sales on targets and conversion
Run campaigns hands-on: Directly manage and optimize key channels (paid, lifecycle/CRM, partnerships, activations), with a strong focus on CAC, conversion, and ROI
Lead go-to-market for new sites: Market analysis, positioning, launch planning, and execution with clear growth targets
Experiment & optimize: Continuously test new channels, messaging, and tactics to unlock scalable growth opportunities
Manage vendors & partners: Brief and oversee agencies and freelancers where needed, while staying close to execution
Activate the ecosystem: Drive high-impact events, partnerships, and local activations that feed into the growth funnel
Create high-performing assets: Support sales and campaigns with localized, conversion-driven collateral
Collaborate cross-functionally: Work closely with Germany leadership and HQ to align on goals, messaging, and performance tracking

Fulltime

Customer Support Specialist

We are seeking a Customer Support Specialist to provide exceptional service to c...

Location

United States , Silver Spring

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

2+ years of customer service experience
Strong communication and problem-solving skills
CRM experience preferred

Job Responsibility

Respond to customer inquiries via phone, email, and chat
Resolve issues and document outcomes in CRM systems
Escalate complex issues to internal teams
Identify service trends and improvement opportunities

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Financial Data Analyst

The Financial Data Analyst position focuses on financial planning, analysis, and...

Location

Bulgaria , Sofia; Varna

Salary:

Not provided

myPOS

Expiration Date

Until further notice

Requirements

3+ years of relevant experience in financial analysis, FP&A, or similar roles
General understanding of financial reporting, planning, and forecasting processes
Strong financial modeling capabilities and attention to detail
Ability to transform complex data into clear, actionable insights
Excellent quantitative, written, and presentation skills
Advanced proficiency in Excel
Experience with financial systems and reporting tools is a plus
Familiarity with SQL, or strong willingness to learn quickly, is considered an advantage
Structured, analytical, and detail-oriented approach to work
Proactive mindset with strong curiosity and eagerness to develop analytical skills

Job Responsibility

Analyze key performance indicators (KPIs) to assess operational effectiveness and highlight areas for improvement
Interpret and communicate commercial data, including sales, margin, and market trends, to assist with strategic decision-making
Collaborate with commercial teams to assess profitability of products, business segments, and projects
Prepare insightful dashboards and visualizations to present performance and commercial analytics to stakeholders
Prepare and support the delivery of monthly management reports, ensuring accuracy, timeliness, and analytical depth
Perform data analysis and financial deep dives to identify trends, risks, and opportunities
Ensure consistency and quality of reporting to enable focused discussion on key financial topics
Contribute to the improvement and automation of reporting processes and tools
Build and maintain financial models to assess corporate, subsidiary, and competitive performance
Perform scenario, sensitivity, and what-if analyses under different operating assumptions

What we offer

Vibrant international team operating in hi-tech environment
Annual salary reviews, promotions and performance bonuses
myPOS Academy for upskilling and training
Unlimited access to courses on LinkedIn Learning
Annual individual training and development budget
Refer a friend bonus as we know that working with friends is fun
Teambuilding, social activities and networks on a multi-national level
Excellent compensation package
25 days annual paid leave (+1 day per year up to 30)
Full Luxury package health insurance including dental care and optical glasses

Fulltime

Help Desk/Desktop Support Analyst

We are seeking a hands-on Technical Field Support detail oriented to help mainta...

Location

United States , Dallas

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Bachelor’s degree in a related field preferred
4+ years of experience in IT support, technical services, or a related field with transferable skills
Willingness and ability to travel up to 70% regionally to support field locations
Industry certifications (e.g., Microsoft, Cisco, VMware) are a plus
Experience in customer-facing environments, retail, or managed services is beneficial
Ability to work independently in a fast-paced environment while managing multiple priorities
Strong discretion and ability to handle sensitive or confidential information
High attention to detail with a commitment to quality and accuracy
Team-oriented mindset with a proactive, problem-solving approach
Strong communication skills, both written and verbal

Job Responsibility

Provide support for Windows-based laptops and desktops, including configuration, maintenance, and troubleshooting
Administer Microsoft environments including Azure/Entra ID and Microsoft 365 (including SharePoint)
Manage and support endpoint devices through mobile device management platforms (e.g., Intune, JAMF)
Assist with scripting and automation efforts (PowerShell or similar)
Deploy software and manage user access through remote tools and endpoint management systems
Support network environments including routing, switching, wireless connectivity, and TCP/IP fundamentals
Troubleshoot and maintain SD-WAN and network solutions (e.g., Meraki or similar technologies)
Provide support for VOIP systems and video/security platforms
Evaluate existing systems and workflows to identify improvement opportunities and potential risks
Install, configure, and maintain hardware and software across multiple sites

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan
Free online training

Fulltime

Sales Support Administrator

We are seeking a detail-oriented and proactive Sales Support Administrator to pr...

Location

United States , Minneapolis

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent required
associate or bachelor’s degree preferred
1+ years of administrative, sales support, customer service, or related experience preferred
Proficiency in Microsoft Office, especially Excel, Word, and Outlook
Experience working with CRM systems and maintaining accurate data records
Strong organizational, communication, and multitasking skills
High attention to detail and ability to manage deadlines in a fast-paced environment

Job Responsibility

Provide administrative support to the sales team, including document preparation, reporting, and correspondence
Enter, update, and maintain customer and sales data in CRM and internal systems
Assist with order processing, quotes, contracts, and other sales documentation
Coordinate meetings, appointments, and follow-up activities for sales representatives
Track sales activity, prepare reports, and help monitor pipeline updates
Respond to internal and external inquiries related to sales support functions
Collaborate with cross-functional teams to ensure timely processing of requests and accurate information flow
Maintain organized records, files, and sales materials
Support special projects and process improvement initiatives as needed

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan
Free online training

Senior Manager, HR Operations Transformation - 12 month-FTC

We are looking for a HR Operations Transformation lead to help build the operati...

Location

Bulgaria , Varna

Salary:

Not provided

myPOS

Expiration Date

Until further notice

Requirements

Experience in HR systems, people operations, HR transformation or process improvement
Strong systems thinking and the ability to connect processes, tools and data
Experience improving HRIS, ATS, workflow or automation tools
Strong process-mapping and problem-solving skills
Good understanding of people data, reporting and dashboards
Confidence working with HR, Payroll, IT, Finance and Talent Acquisition teams
Curiosity and practical experience or strong interest in AI and automation
Experience working in a multi-country or scaling business environment
Strong project management and delivery skills
A hands-on, practical and improvement-focused mindset

Job Responsibility

Review current HR and Talent Acquisition processes and identify where they are manual, inconsistent or inefficient
Design and document clear, scalable HR processes across the employee lifecycle
Improve workflows for onboarding, employee changes, approvals, background checks, exits and other core HR activities
Work with HR, Payroll, IT, Finance and other teams to ensure systems and processes connect properly
Improve handoffs between Talent Acquisition, HR Operations, Payroll, IT and hiring managers
Support improvements to the HR tech stack, including HRIS (Bamboo HR), ATS (TeamTailor), Payroll (Deel) and workflow tools
Improve integration and data flow between HR, payroll, recruitment, ERP and other business systems
Ensure HR processes, documentation and data management practices are compliant, auditable and scalable across multiple countries
Drive adoption of new processes, systems and ways of working across HR and the wider business
Identify opportunities to automate repetitive HR tasks and reduce manual work

What we offer

Excellent compensation package
25 days annual paid leave (+1 day per year up to 30)
Full Luxury package health insurance including dental care and optical glasses
Meal vouchers of 102.26 EUR per month
Fully covered public transport pass for Sofia
Fully covered Multisport card
Free coffee, snacks and drinks at the office

Fulltime

Select Country

Enterprise Account Manager, Expansion - Department of State

Job Description

Job Responsibility

Requirements

What we offer

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