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This role bridges the responsibilities of acquiring new customers and driving growth within an existing book of business. As a consultative, strategic advisor, the Account Executive will leverage deep product knowledge, customer insights, and a results-driven approach to deliver both new business acquisition and customer retention and expansion. The role amplifies Culture Amp’s mission by creating impactful partnerships and delivering measurable ROI to clients through the adoption and growth of our employee experience platform.
Job Responsibility:
New Business Acquisition (approximately 60–70%): Proactively identify and engage potential customers through a mix of outbound calls, emails, LinkedIn outreach, and attendance at marketing events (virtual and in-person)
Develop specific points of view (POVs) for identified Tier 1 Accounts crafting tailored outreach and account strategies
Run customized product demonstrations for HR Executives, establishing credibility and highlighting Culture Amp’s competitive differentiators
Build and manage a robust sales pipeline, expertly guiding prospects through the sales process from discovery to close
Develop and present compelling business cases for prospects to adopt Culture Amp’s platform, leveraging data insights and ROI calculations
Collaborate with internal stakeholders (e.g., legal, procurement, and security teams) to remove barriers and streamline deal closure
Maintain accurate pipeline, forecasting, and activity data in Salesforce and other tools to meet quarterly new business quotas
Customer Retention & Expansion (approximately 30–40%): Serve as trusted advisor and thought leader for existing customers, supporting cross functional teams in their goal of identifying and mitigating churn risk
Create detailed, data-driven account plans that act as a north star for GTM functions and guide long-term customer strategy
Collaborate with Customer Success to run regular strategic business reviews to uncover expansion opportunities and optimize customer engagement with the platform
Build a sustainable pipeline of upsell and cross-sell opportunities, converting them into closed-won deals to achieve expansion targets
Develop multi-threaded relationships with key stakeholders across Enterprise environments to foster deeper partnerships and ensure long-term loyalty
Partner closely with Customer Success, Solution Consulting, Security, and Legal teams throughout complex post-sale and renewal cycles
Requirements:
5-7+ years of quota-carrying, closing sales experience with a focus on new and expansion-driven revenue targets
Proven experience in SaaS sales, ideally within HR Tech or a related technology field
Strong ability to identify and self-source both new and expansion opportunities using innovative, proactive strategies
Exceptional executive presence with polished presentation and communication skills, particularly when engaging VP and C-suite executives
Experience building executive relationships and navigating complex sales cycles within Enterprise environments
Expertise in sales methodologies such as MEDDPICC and a solid understanding of deal stage progression
Proficiency in leveraging data for decision-making, influencing stakeholders, and constructing effective business cases
A consistent track record of orchestrating the successful closure of complex business deals through cross-functional collaboration
Expert in using sales tools such as Gong, LinkedIn Sales Navigator, 6Sense, Zoominfo, Outreach, and Salesforce
A self-starter mindset, willing to do the heavy lifting to help shape the future of the Enterprise Team
What we offer:
Employee Share Options Program
Programs, coaching, and budgets to help you thrive personally and professionally
Access to external providers for mental wellbeing and coaching support
Monthly Camper Life Allowance
Team budgets dedicated to team building activities and connection
Intentional quarterly wellbeing pauses
Extended year-end breaks
Excellent parental leave and in work support program available from day 1
5 Social Impact Days a year
MacBooks for you to do your best & a work from home office budget
Medical insurance coverage for you and your family (Available for US & UK only)