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PagerDuty seeks an Enterprise Account Executive with a proven track record of acquiring new business and driving growth within existing accounts. This dynamic role requires balancing hunting for new opportunities and nurturing relationships with current customers while selling our SaaS products to Enterprise-level organizations. You will manage a diverse pipeline of opportunities from new logos and within our existing customer base, ensuring a balanced focus on acquisition and retention. Your target accounts will align with our ideal customer profile, focusing on organizations with $500 million+ in revenue.
Job Responsibility:
Value Selling: Highlight the unique value our products and services provide, addressing the challenges of new prospects and the evolving needs of existing customers
Focus on building long-term relationships by solving customer pain points with tailored solutions
Develop a deep understanding of customer needs to position PagerDuty as a strategic partner for new and current clients
Sales Effectiveness: Establish and maintain strong, consultative relationships with new prospects and existing clients
Drive new business and expand existing accounts by identifying upsell and cross-sell opportunities
Effectively manage complex, multi-product sales cycles across new and existing accounts, focusing on delivering strategic outcomes
Lead high-level conversations with senior executives (VP+) to drive interest, align initiatives, and secure support for new projects
Account Growth & Acquisition: Focus on acquiring new logos while nurturing and expanding relationships within existing accounts
Utilize a mix of inbound and outbound prospecting, including leveraging marketing, alliances, and BDR programs to identify and qualify new opportunities
Sales Execution: Drive sales cycles by ensuring accurate forecasting, managing pipelines effectively, and closing deals with new and existing customers
Planning & Strategy: Develop a strategic plan to map out target accounts, identify priorities, and collaborate with cross-functional teams to drive growth
Requirements:
8+ years of field sales experience, preferably in SaaS or software sales
4+ years of experience managing existing accounts and expanding into new areas within those accounts
Enterprise Account Management experience with $500M+, Fortune 500 and Global 2000 companies
Previous experience in a multi-product selling environment
Ability to travel approximately 30%
Nice to have:
Proven success in acquiring new business while growing existing accounts
Strong time management, deal management, and analytical skills
Consistent track record of exceeding sales targets in both acquisition and account expansion
Experience with MEDDIC, SPIN, Challenger Sales, and similar sales methodologies
What we offer:
Comprehensive benefits package
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent
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