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Ent. & Bus. Applications Senior Analyst

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NTT DATA

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Location:
India , Bangalore

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Contract Type:
Not provided

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Salary:

Not provided

Job Responsibility:

  • Maintain and govern the CMDB, ensuring accurate and up-to-date records of all server-related Configuration Items (CIs)
  • Define and control the components of services and infrastructure, ensuring traceability and compliance with internal standards
  • Lead strategic initiatives to improve CMDB data quality, including the design and implementation of new or enhanced configuration management systems
  • Collaborate with internal teams to extract, analyze, and report on asset data, supporting operational and strategic decision-making
  • Conduct training sessions and presentations to educate stakeholders on CMDB processes and best practices
  • Participate in internal and external audits, ensuring adherence to configuration and asset management policies
  • Support server monitoring integration efforts, including agent deployment and alert routing
  • Monthly Server Asset reports to Senior Leadership (Including EOL, new assets added, old asset removals, assets by support team, and more)

Requirements:

  • Bachelor's degree or equivalent in a Computer Science or Information Technology field, or related field
  • Seasoned experience in a configuration management role in an Information Technology Services environment
  • Seasoned demonstrable experience working with internal and external stakeholders
  • Strong analytical and reasoning skills with the ability to interpret complex IT processes and policies
  • Proficiency in ITIL-based configuration and asset management practices
  • Experience with CMDB tools (e.g., ServiceNow) and server monitoring platforms (e.g., SolarWinds)
  • Ability to work collaboratively across global, multicultural teams
  • Effective communication skills for engaging with technical and non-technical stakeholders
  • Understanding of IT infrastructure and its role in enabling business objectives
  • Seasoned analytical and reasoning skills
  • Seasoned ability to interpret complex processes and policies
  • Ability to work collaboratively with a diverse, global, and multicultural community
  • Ability to present information at various levels of the organization
  • Seasoned knowledge of the role IT plays in enabling the business objectives to be met
  • Ability to use, understand and interpret the SACM Process policies and procedures to ensure adherence
  • Achievement driven, and delivery focused while maintaining the required quality
  • Displays impeccable client service orientation

Additional Information:

Job Posted:
February 20, 2026

Work Type:
Hybrid work
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