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Enrolment Support Advisor

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Paragon Skills

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Location:
United Kingdom

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

25000.00 GBP / Year
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Job Description:

Join Our Customer Success Team as a Enrolment Support Advisor. At Paragon Skills, we are driven by a passion for delivering exceptional teaching and learning experiences to every learner, every time. Our team of handpicked, trusted professionals bring their expertise and commitment to everything they do. If you’re inspired to help others succeed and want to be part of a remarkable customer success team, we would love to have you on board. We are looking for an Enrolment Support Advisor who will be responsible for ensuring a smooth and engaging pre-enrolment experience for our learners and employers. You will support them throughout the sign-up process, guaranteeing all enrolment requirements are met and the learning journey begins on the right foot. This role plays a key part in delivering excellent service in line with Paragon Skills' core values, providing a welcoming and informative start to their qualification journey.

Job Responsibility:

  • Provide a comprehensive pre-enrolment service for learners and employers, assisting with the self-registration process
  • Book learners and employers onto induction and enrolment sessions via a centralised diary
  • Schedule and manage enrolment sessions to ensure a positive experience for all
  • Guide learners and employers through the pre-enrolment process, answering questions and resolving any concerns
  • Assist Business Development Managers (BDMs) and Operations colleagues to support smooth pre-employment and enrolment stages
  • Check and verify educational certificates, and help exempt learners from Functional Skills where applicable
  • Support learners with assisted learning needs by referring them to the appropriate department
  • Ensure employers provide necessary documentation, such as liability insurance, and keep track of this information
  • Follow up on any barriers preventing a learner from progressing onto their apprenticeship
  • Discuss English and Maths support with learners and guide them through initial assessments
  • Foster positive working relationships with colleagues and other key stakeholders
  • Manage shared inboxes and ensure all follow-up actions are taken promptly

Requirements:

  • Grade A-C GCSE in English and Maths (or equivalent)
  • Level 2 Information, Advice, and Guidance qualification (or willingness to acquire)
  • Strong attention to detail and high data accuracy
  • Comfortable with IT systems, including PDFs, Google Suite, and MS Office (Word, Excel, Outlook)
  • Experience in delivering quality service and meeting targets
  • Ability to work in line with GDPR and data protection regulations
  • Excellent verbal and written communication skills
  • Strong interpersonal skills with the ability to build rapport
  • Self-motivated, with a positive attitude and ability to meet deadlines
  • Highly organized with strong time management skills
What we offer:
  • 20 days annual leave, increasing with length of service, plus a holiday purchase scheme
  • 3 Paragon Days for our Operational December closure and 8 public bank holidays
  • Up to 3 days of paid volunteering leave and involvement in corporate conscience initiatives
  • Perkbox – access to a suite of lifestyle and wellness benefits
  • Recognition and long-service awards to celebrate your contributions

Additional Information:

Job Posted:
February 16, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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