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Enrollment Specialist

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Westside Family Healthcare Inc

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Location:
United States , Wilmington

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

15.25 USD / Hour
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Job Description:

Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Enrollment Specialists work to remove financial barriers to healthcare by connecting uninsured people, including Westside Family Healthcare (WFH) patients, to programs that make healthcare more affordable. In addition to providing education about affordable health care coverage options through one-on-one interactions and outreach events, Enrollment Specialists provide assistance with the application and enrollment process for State and Federal insurance affordability programs. These programs include Medicaid, CHIP, the Health Insurance Marketplace, Health Care Connection (HCC) and Screening for Life (SFL). Additionally, Enrollment Specialists assist WFH patients with enrollment in our sliding fee scales and external medication assistance programs. Strong organizational skills are required.

Job Responsibility:

  • Provide assistance to WFH patients and consumers who need access to financial support for health care services, including the Health Insurance Marketplace
  • Help individuals understand program eligibility criteria and the application process for various financial assistance programs that help to make health care more affordable
  • Explain other health programs that increase health care access for which the patient or consumer may qualify and connect them with resources for program enrollment
  • Assist with program application completion, identifying and obtaining required documentation and serve as a liaison with the program administrator to complete the enrollment process
  • Successfully complete Certified Application Counselor or Navigator certification during the initial training period and maintain annually thereafter
  • Complete timely, detailed reports for all patient/consumer activities and outreach events
  • Protect patient and consumer information to ensure that confidentiality is maintained in accordance with HIPAA regulations
  • Travel to and participate in statewide outreach events as needed, typically 2-4 times per month
  • Attend all required meetings and trainings
  • Develop extensive knowledge of health care and social service resources available in the community
  • Provide information on the importance of primary and preventive care during one-on-one interactions and at community outreach events throughout the state

Requirements:

  • High school diploma or GED
  • Six months or more of experience using Microsoft Office software suite (Word, Excel, Outlook)
  • Fluency in written and spoken English and Spanish or English and another language spoken by a majority of our patient population
  • Valid driver’s license, reliable transportation and ability to travel independently between work locations, including external outreach events
What we offer:
  • medical insurance (two plans to choose from)
  • dental insurance (through Guardian Dental)
  • vision insurance
  • life insurance paid by Westside with the option to purchase more paid
  • short-term disability paid for by Westside
  • long term disability paid by the employee
  • a 401(k) retirement plan with a match
  • supplemental insurances
  • generous PTO package and flexibility to provide work/life balance

Additional Information:

Job Posted:
January 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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