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As an Enrollment Specialist, your job is to talk to prospective members, educate them on our services, and encourage them to join Thyme Care to receive free-of-cost support throughout their cancer journey. As the first touch point for members who are eligible for Thyme Care, Enrollment Specialists build a foundation of trust by listening deeply, and taking the time to understand each member's needs so we can successfully enroll them into our program. You will also be responsible for carefully documenting member needs and preferences to enable our team to best care for each member. This role reports into our Enrollment Specialist Team Lead and in it you will be expected to make outbound calls to anywhere from around 80 - 100 prospective members every day, depending on your assignment.
Job Responsibility:
Talk to prospective members
educate them on our services
encourage them to join Thyme Care
carefully document member needs and preferences
make outbound calls to around 80 - 100 prospective members every day
reach out to eligible members to inform them of Thyme Care's services
build strong, trusting relationships with members
explain the benefits of Thyme Care's program
obtain consent from members
conduct enrollment surveys
identify and escalate any urgent member needs
participate in coaching and development sessions
Requirements:
Experience in sales roles
1+ years of experience in a fast-paced environment
Nice to have:
experience working in a healthcare environment
experience working in a start-up
experience working in a sales capacity
What we offer:
Choice of great medical, dental, and vision insurance plans
generous vacation policy
bonus potential: Up to $2,500 per quarter (up to $10,000 annually)