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United Way Logo United Way · -

Enrollment Specialist, Family Stability Program

United States, Fort Lauderdale 50000.00 - 52000.00 USD / Year · Job Posted June 04, 2026
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Job Description

General Description: This position provides assistance to Family Stability Program case manager(s) through community outreach to meet new participants, data input to measure grant goals, and fulfilling referrals for services by meeting potential participants onsite in public schools. The Family Stability Program is housed within the Community Partnership School™ (CPS) program. The Family Stability Program provides coaching, resource referrals, and financial education to local parents and students, particularly those with low income and homelessness related conditions.

Job Responsibility

  • Point of contact for Family Stability Program participants through the outreach and application stages
  • Perform informational interviews with potential clients to determine eligibility
  • Input correspondence, case notes, narratives, notifications, and related documents into computer database
  • Address participant needs by facilitating referral to appropriate treatment or service providers
  • Conduct activities in a culturally responsive manner and monitor the service environment to maximize participant success and well-being
  • Advocates on behalf of clients and families for services, basic needs, and other related issues
  • Attends community events to represent United Way Broward and the Family Stability Program
  • Stays abreast of community resources and procedures for referring clients to appropriate resources
  • Conducts community and home visits (if needed) related to fulfilling resource referrals
  • Performs other duties and assumes other responsibilities as assigned by supervisor

Requirements

  • Associate’s degree with major course work in social work, psychology or other closely related field, preferred. High school diploma and two (2) years related work experience can be substituted for higher degree.
  • Experience in data entry, customer services, hospitality, community resource referral, or closely related work
  • Ability to communicate effectively with a diverse audience
  • Strong organizational, project management, and interpersonal skills
  • Ability to work independently and in a team environment with a positive attitude and handling sensitive and confidential information with maximum discretion
  • Experience with Microsoft Office Suite
  • Strong desire to help others in need. Must be self-motivated, compassionate, have a positive attitude and determined to advocate for the rights and needs and vulnerable people in our community
  • Must have and maintain reliable transportation
  • Direct experience working with low income, homeless population, youth and families strongly preferred
  • Bilingual proficiency experience preferred (English/Spanish)
  • 1 - 2 years of experience
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