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Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Enrollment Services Site Coordinator supports Westside Family Healthcare’s (WFH) mission by ensuring high-quality, consistent enrollment services across all clinical sites. In addition to performing core Enrollment Specialist duties, connecting patients and uninsured individuals to programs that reduce financial barriers to healthcare, this position provides direct coaching, guidance, training, and ongoing support to Patient Services Representatives (PSRs) and Office Managers. The Enrollment Services Site Coordinator monitors site-level performance, identifies enrollment-related deficiencies or workflow challenges, and conducts tailored meetings with each site to strengthen competency, improve accuracy, and ensure alignment with organizational standards. This position plays a key role in maintaining consistent enrollment processes, supporting compliance with federal and state program requirements, and enhancing the patient experience.
Job Responsibility:
Provide assistance to WFH patients and consumers who need access to financial support for health care services, including Medicaid, Health Care Connections (HCC), Screening for Life (SFL), and the Health Insurance Marketplace
Develop extensive knowledge of health care and social service resources available in the community
Educate individuals on program eligibility criteria, required documentation, and the application process for various financial assistance programs
Explain additional health programs and community resources and connect patients and consumers with appropriate enrollment pathways
Assist with program applications, gathering documentation and serving as a liaison with the Enrollment Services Program Coordinator to complete the enrollment process
Complete and maintain all required certifications (Certified Application Counselor, Navigator certification, or equivalent)
Serve as the primary Enrollment Services contact for PSRs and Office Managers across assigned sites
Meet regularly with PSRs and Office Managers to review enrollment workflows, address questions, and provide hands-on coaching and guidance
Review enrollment-related deficiencies, errors, or trends and develop site-specific improvement plans
Tailor training, follow-up, and support to each site’s needs
Ensure sites follow established procedures for workflows integrated with enrollment services, documentation standards, and regulatory requirements
Collaborate with site leadership and PSR Trainer to reinforce best practices, support new staff onboarding, and identify opportunities to strengthen enrollment accuracy and efficiency
Complete timely, detailed reports for all patient consumer activities, site support interactions, and outreach engagements
Protect patient and consumer information to ensure that confidentiality is maintained in accordance with HIPAA and PII regulations
Travel between WFH sites regularly and participate in statewide outreach events as needed
Attend all required meetings and trainings
Requirements:
High school diploma or GED
Six months or more of experience using Microsoft Office suite (Word, Excel, Outlook)
Valid driver’s license, reliable transportation and ability to travel independently between work locations, including external outreach events
Lift, carry, and transport up to 35 pounds of outreach materials to and from event locations during setup and cleanup
Willingness to work evenings and/or weekends as needed
Willingness to deliver presentations at public events
Willingness to submit to a criminal background check in accordance with state and federal requirements
Nice to have:
Associate or bachelor’s degree
Two or more years working in healthcare or community support programs
Case management experience
Teaching and/or public speaking experience
Fluency in written and spoken English and Spanish or English and another language spoken by a majority of our patient population