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Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Enrollment Program Coordinator advances Westside Family Healthcare’s (WFH) mission by supporting the overall coordination, quality, and performance of WFH’s Enrollment Services program. This role includes all core responsibilities of an Enrollment Specialist, educating patients about health coverage options and connecting individuals to financial assistance programs—while also taking on enhanced duties related to program oversight, workflow standardization, performance monitoring, and data-driven quality improvement. The Enrollment Program Coordinator works closely with the Manager of Enrollment Services to support program operations, maintain accurate reporting, monitor compliance with federal and state requirements, assist in maintaining internal policies and workflows, and coordinate training initiatives for enrollment staff. This position contributes significantly to ensuring consistent, high-quality enrollment services across all WFH sites and community outreach activities.
Job Responsibility:
Provide assistance to WFH patients and consumers who need access to financial support for health care services including Medicaid, Health Care Connections (HCC), Screening for Life (SFL), and the Health Insurance Marketplace
Maintain strong knowledge of community resources, insurance affordability programs, and statewide initiatives to support patient and community needs
Educate individuals on program eligibility criteria, required documentation, and the application process for various financial assistance programs
Assist with the completion of applications and act as a liaison with program administrators to facilitate enrollment
Maintain all required certifications during the initial training period and maintain annually thereafter
Track key performance indicators, including enrollment volumes, documentation quality, productivity standards, and follow-up completion
Assist with preparing monthly, quarterly, and annual reports for internal review and external stakeholders
Support the Manager of Enrollment Services and the Associate Director of Enrollment Services in monitoring daily program operations to ensure consistency and efficiency across all sites
Monitor Enrollment Specialist caseloads, identify process barriers, and elevate areas needing additional support
Protect patient and consumer information to ensure that confidentiality is maintained in accordance with HIPAA and PII regulations
Travel to and participate in statewide outreach events as needed
Attend all required meetings and trainings
Requirements:
High school diploma or GED
Six months or more of experience using Microsoft Office software suite (Word, Excel, Outlook)
Valid driver’s license, reliable transportation and ability to travel independently between work locations, including external outreach events
Lift, carry, and transport up to 35 pounds of outreach materials to and from event locations during setup and cleanup
Willingness to work evenings and/or weekends as needed
Willingness to deliver presentations at public events
Willingness to submit to a criminal background check in accordance with state and federal requirements
Nice to have:
Associate’s or Bachelor’s degree
Two or more years working in healthcare or community support programs
Case management experience
Two or more years of experience in program coordination
Fluency in written and spoken English and Spanish or English and another language spoken by a majority of our patient population