Enrollment Representative Lead - HP Enrollment Eligibility

The Health Plan Enrollment Representative Lead performs duties relative to financial aspects for member care including financial counseling, billing and collection of accounts, assists management with various other duties as necessary. Under the supervision of the Enrollment Manager/Supervisor, this position will provide efficient and timely processing of project request. The associate will prioritize and coordinate task and projects. This position core responsibilities include, pulling eligibility/billing data for regulatory reporting requirements, analyzing eligibility/billing data, working created statistical reports for the Enrollment Representative Team Lead. This position will be responsible for working various workgroup queues, and other duties as assigned. The core responsibilities will be aligned with the timely and accurate entry of all phases of the enrollment/billing process and coordination/communication across departments, internal and external customers, for an exceptional level of service to our members. This job will be responsible for applying for a Common Access Card (CAC) and will need required approval to be in good-standing by the government for utilizing various databases of information on uniformed services members, U.S. sponsored foreign military, DoD and uniformed civilians, as well as other personnel as directed by the DoD, and their family members. The CAC application process supports the CHRISTUS US Family Health Plan (USFHP) TRICARE Operation Manual (2015 Edition – T17; 2021 Edition – T5) Chapter 14, Section 1 Contracting Requirements.