Enrollment Representative I - HP Enrollment Eligibility

The Health Plan Enrollment Representative will prioritize and coordinate daily tasks and projects. The Enrollment staff ensures that all data entry is accurate, including demographic and financial information for each account. This job’s core responsibilities include, but are not limited to, enrolling new members, update existing members, review/update eligibility, and disenroll members in the appropriate applications. This associate will be responsible for researching complex problems using available resources and implementing solutions to mitigate any future issues. This job will be responsible for working various work queues and other duties as assigned. The core responsibilities will be aligned with the timely and accurate entry of all phases of the enrollment/billing process for an exceptional level of service to our members. This job requires professional appearance, behavior, and good communication skills. Enrollment Representatives require dependability, flexibility, and teamwork. This job will be responsible for applying for a Common Access Card (CAC) and will need the required approval to be in good standing by the government for utilizing various databases of information on uniformed services members, U.S. sponsored foreign military, DoD, and uniformed civilians, as well as other personnel as directed by the DoD, and their family members. The CAC application process supports the CHRISTUS US Family Health Plan (USFHP) TRICARE Operation Manual (2015 Edition – T17; 2021 Edition – T5) Chapter 14, Section 1 Contracting Requirements.