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As an Enrollment Counselor, you will be part of the Enrollment Team, enabling us to achieve successful recruitment cycles and achieve cohort goals for university degrees that are hosted on the Coursera platform. This position is primarily responsible for communicating with English-speaking prospective degree students in local and international markets via phone, email, chat and other tools to move them through the enrollment process on to enrollment. As an Enrollment Counselor, you will be the main point of contact for assigned prospective students who demonstrate interest in any of our hosted online degree programs from India.
Job Responsibility:
Lead Engagement and Qualification: Identify and engage potential learners through various channels
Counseling and Information Delivery: Provide comprehensive information about course curricula, faculty, career outcomes, pricing, and payment options
Sales Conversion: Address concerns, highlight program benefits, and guide potential learners to enroll
CRM Management: Maintain accurate records of interactions with leads
Target Achievement: Meet weekly, monthly, and quarterly enrollment targets
Relationship Building: Establish rapport with prospective students
Objection Handling: Effectively address common concerns and objections
Requirements:
Bachelor's degree in Education, Business, Marketing, or a related field
Excellent communication and interpersonal skills, with fluency in English
Strong sales acumen with a proven ability to close deals
Understanding of the EdTech industry and online learning landscape
Proficiency in CRM tools and data management
Ability to actively listen and empathize with potential learners
Nice to have:
Prior experience in educational sales, admissions counseling, or a related field
Familiarity with Coursera's course offerings and platform features
Demonstrated ability to work in a target-driven environment
Strong organizational skills and attention to detail