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Coursera Logo Coursera · Sales

Enrollment counselor

India · Job Posted February 18, 2026
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Job Description

As an Enrollment Counselor, you will be part of the Enrollment Team, enabling us to achieve successful recruitment cycles and achieve cohort goals for university degrees that are hosted on the Coursera platform. This position is primarily responsible for communicating with English-speaking prospective degree students in local and international markets via phone, email, chat and other tools to move them through the enrollment process on to enrollment. As an Enrollment Counselor, you will be the main point of contact for assigned prospective students who demonstrate interest in any of our hosted online degree programs from India.

Job Responsibility

  • Lead Engagement and Qualification: Identify and engage potential learners through various channels
  • Counseling and Information Delivery: Provide comprehensive information about course curricula, faculty, career outcomes, pricing, and payment options
  • Sales Conversion: Address concerns, highlight program benefits, and guide potential learners to enroll
  • CRM Management: Maintain accurate records of interactions with leads
  • Target Achievement: Meet weekly, monthly, and quarterly enrollment targets
  • Relationship Building: Establish rapport with prospective students
  • Objection Handling: Effectively address common concerns and objections

Requirements

  • Bachelor's degree in Education, Business, Marketing, or a related field
  • Excellent communication and interpersonal skills, with fluency in English
  • Strong sales acumen with a proven ability to close deals
  • Understanding of the EdTech industry and online learning landscape
  • Proficiency in CRM tools and data management
  • Ability to actively listen and empathize with potential learners

Nice to have

  • Prior experience in educational sales, admissions counseling, or a related field
  • Familiarity with Coursera's course offerings and platform features
  • Demonstrated ability to work in a target-driven environment
  • Strong organizational skills and attention to detail
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