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English Vip Account Manager

Greece, Syntagma · Job Posted June 29, 2026
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Job Description

This role is all about strategic communication and relationship management. As an English VIP Account Manager, you will manage a portfolio of high-value players, focusing on re-engagement, retention, and long-term value growth. Your goal will be to build strong, trust-based relationships that drive loyalty, increase player lifetime value, and elevate the overall VIP experience.

Job Responsibility

  • Driving profitability for online casino and sports platforms by fostering long-term relationships with VIP players
  • Managing a portfolio of VIP accounts to boost loyalty and maximize their value
  • Supporting players throughout their journey, ensuring a smooth and enjoyable experience with no barriers to product usage
  • Monitoring player activity and betting behavior to ensure a positive customer experience
  • Collaborating with other team members to ensure seamless support through a shift-based, rotating schedule
  • Providing frontline support for VIP players
  • Collaborating with marketing teams to develop and implement exclusive promotions
  • Consistently meeting and exceeding sales targets and performance KPIs set by management
  • Liaising with Risk, Payments, and Legal teams to resolve customer issues promptly

Requirements

  • Minimum of 2 years of sales or account management experience, preferably in the i-gaming industry
  • Strong communication skills
  • Target oriented and driven by achieving goals/objectives/selling points
  • Drive to reach targets and overachieve in a daily basis
  • Experience in the iGaming industry is a plus
  • Shift Work according to business needs
  • Excellent verbal and written communication skills in English
  • familiarity with German language will be considered a plus
  • Strong proficiency in MS Office, particularly Excel
  • Outstanding interpersonal and problem-solving skills
  • Able to display a high degree of confidentiality and discretion
  • Bachelor's or Master's degree in Business, Marketing, or related fields
  • Minimum of 2 years of sales or account management experience, preferably in the i-gaming industry
  • Demonstrated experience in driving commercial value through campaign strategies and bonus awards

Nice to have

  • Experience in the iGaming industry
  • familiarity with German language
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