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English-speaking Customer Care Agent

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myPOS

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Location:
Bulgaria , Varna

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

As a Customer Care Agent at myPOS, you'll handle a variety of day-to-day interactions: helping merchants get set up, explaining how a payment was processed, or seeing a more complex account issue through from start to finish. Fast-moving, hands-on, and never the same day twice.

Job Responsibility:

  • Being the friendly, knowledgeable point of contact for English-speaking merchants and business owners – across chat, email, and phone
  • Taking ownership of customer issues from first contact through to resolution – following up and making sure nothing falls through the cracks
  • Helping customers understand their accounts, navigate our products, and get real value from the platform – in plain, clear English
  • Acting as the customer's advocate internally – working on their behalf with specialist teams across the business to get complex cases resolved faster
  • Explaining technical or financial topics – like payment flows, fees, or account status – in a way that's easy to understand and free of jargon
  • Sharing patterns and feedback from customer conversations with the wider team to help us keep improving

Requirements:

  • Fluency in English, both written and spoken – clear, confident, and professional
  • At least 1–2 years of experience in a customer-facing role – a call centre, BPO, or support environment works well as a foundation
  • The ability to explain technical or financial concepts in plain, friendly language – you make the complex feel simple
  • A calm, composed approach when things get busy or complicated, and a genuine enjoyment of helping people
  • Comfort working with digital tools and systems, and a good eye for detail
  • An interest in fintech, payments, or business technology – if you've worked with payment systems or POS solutions before, that's a strong advantage
  • Adaptability – myPOS moves fast, and you're someone who sees change as opportunity rather than disruption
What we offer:
  • 25 days paid annual leave, plus 1 extra day each year (up to 30)
  • Premium health insurance, including dental and optical cover
  • 102.26 EUR monthly meal vouchers
  • Fully covered Multisport card
  • Free coffee, snacks, and drinks at the office
  • Fully covered public transport pass for Sofia
  • Annual salary reviews and performance bonuses
  • Access to myPOS Academy and LinkedIn Learning
  • Annual personal development budget
  • Refer-a-friend bonus
  • Team events, social activities, and international networking

Additional Information:

Job Posted:
May 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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