English Customer Support Representative Jobs

English Customer Support Representative

Helpware

Location:
Georgia, Tbilisi

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Helpware is looking for a fantastic Customer Service Representative to join our humble team in Tbilisi. As a CSR, you will be providing top-notch customer service through phone, email, and social media and addressing a variety of customer inquiries in a personalized, friendly, and informative manner.

Job Responsibility:

You will be fully accountable for solving customers’ problems, particularly ensuring that buyers receive their tickets on time and sellers are paid on time
You will advise customers, both buyers and sellers, with guarantees, fulfillment assistance, refunds, payments, purchases, listing tickets, questions about the site, account issues, venue information, etc
You will be responsible for maintaining your and your team's performance metrics at a high level
You will act as a community advocate for our Client’s partners and ensure the best representativity of their brand

Requirements:

Prior experience in customer service working across multiple channels is a must
Prior experience working with highly demanding customers and British services is needed
A solid understanding of IT and Microsoft Office
Excellent oral and written English communication skills
Readiness, flexibility, and previous experience to work 8 hours work shift+1h break on late shifts and weekends

Nice to have:

Prior experience in live events or the ticket marketplace industry
Strong background and understanding of back-office and administration processes, preferably in eCommerce or Digital environments
Proven record of contributing to the quest for efficiency in a contact center environment
An additional language will be a plus

What we offer:

Medical insurance after the trial period
English classes
Corporate training and parties
A comfortable office in the center of Tbilisi
Equipment provided for work
Opportunities for professional development and career growth
Bonuses and motivation systems

Additional Information:

Job Posted:
December 09, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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