English Customer Support Representative Job at Helpware (Tbilisi)

English Customer Support Representative

Helpware is a global company providing outsourcing back-office services with off...

Location

Ukraine

Salary:

Not provided

Helpware

Expiration Date

Until further notice

Requirements

Excellent written skills in English
Experience in the Client support area will be a plus
Basic technical background (strong experience in using apps)
Proactive approach, empathetic individuals, problem-solving skills
Customer orientation and ability to adapt/respond to different types of characters
Ability to multi-task, prioritize, and manage time effectively

Job Responsibility

Providing Customer Support for the website users
Handle customer complaints, provide appropriate solutions and alternatives within the time limits
follow up to ensure resolution
Follow communication procedures, guidelines, and policies
Responding promptly to customer inquiries
Communicating with customers through various channels (chat/emails)
Acknowledging and resolving customer complaints
Keeping records of customer interactions, transactions, comments and complaints
Entering data into a CRM, other online tools, and cloud-based platforms
Other related tasks assigned by managers of the Clients and/or Helpware

What we offer

Competitive compensation linked to EUR rate
Medical insurance after the trial period
English classes
Corporate training and parties

Fulltime

English Customer Support Representative

Helpware is a global company providing outsourcing and customer operations with ...

Location

Ukraine

Salary:

Not provided

Helpware

Expiration Date

Until further notice

Requirements

B2 written and spoken English
Computer skills are mandatory, experience with CRM preferred
Highly motivated, self-starter while also being a team player
Highly organized, having time management skills including the ability to organize and prioritize
Ability to research and grasp technical information across multiple tools
Ability to take feedback and constructive criticism
Real passion for customer service and ownership of the customer experience including comprehensive issue resolution
Teamwork mentality with an aptitude for sharing expertise and appreciating feedback
Aptitude for acquiring skills in technical troubleshooting and an eagerness to learn while accepting new challenges
Courteous, confident, and outgoing personality with exceptional customer service skills

Job Responsibility

Provide first-class support to customers in English via a ticketing system following reply structure
Entering data into a CRM, other online tools, and cloud-based platforms
Diagnose and troubleshoot customer technical problems
Document and investigate in-game bugs for the team
Know the games inside out to ensure all players queries are addressed appropriately
Communications with Game Leads
Follow communication procedures, guidelines, and policies
Other related tasks assigned by managers of the Clients and/or Helpware

What we offer

Competitive compensation linked to USD rate
Medical insurance after the trial period
English classes
Corporate training and events
Opportunity to work in a global company with career-growth potential

Fulltime

Customer Support Representative

Every day, you'll speak with patients who have questions about their prescriptio...

Location

Mexico , Guadalajara

Salary:

18000.00 MXN / Month

Helpware

Expiration Date

Until further notice

Requirements

At least 1 year of customer service experience
Strong English communication skills
Comfortable speaking with customers by phone
Good problem-solving skills and attention to detail
Ability to stay calm and professional under pressure
Comfortable using multiple systems and tools
Able to work on-site in Guadalajara

Job Responsibility

Support patients through phone, email, and text communication
Review prescription orders and provide clear, accurate information on status, coverage, and next steps
Proactively contact patients to resolve issues that may delay or prevent order fulfillment
Partner with pharmacies, insurance providers, and internal teams to ensure prescriptions are processed successfully
Guide patients through the platform and help them get the most from available services
Turn complex healthcare, insurance, and prescription processes into simple, easy-to-understand solutions
Navigate multiple systems and tools to research issues and identify solutions
Handle difficult conversations with empathy, professionalism, and confidence
Contribute as a supportive teammate and help create a positive team environment

What we offer

Paid training
Full law benefits
8% Savings Fund
$1,000 MXN monthly food vouchers after 2 months
Major Medical Insurance after 3 months

Fulltime

Customer Support Representative

As a Customer Support Representative, you will serve as the first point of conta...

Location

Philippines , Cebu

Salary:

Not provided

Helpware

Expiration Date

Until further notice

Requirements

Experience with telehealth and GLP-1 is a plus
Must have experience in Direct-to-Consumer (DTC) operations
Must have experience using Zendesk
Must be able to work full time, 40 hrs per week
Must have at least 6 months of CSR experience
Able to work on the ff. schedule: 8 am EST-5 PM PST Monday-Friday
Excellent English communication skills both verbal and written
Can work independently and in a team

Job Responsibility

Become an expert on the product, knowing all the specifics of its functioning
Provide first-level support to customers via email and/or chat in a timely and professional manner
Address customer inquiries, troubleshoot problems, and guide users through basic issue resolution steps
Maintain a positive, empathetic, and professional attitude toward customers at all times
Work on creating, updating, or adjusting customer accounts by documenting personal information
Collaborate with colleagues and management on best practices and insights about any aspect of the job or its duties
Document and track customer interactions, issues, and resolutions in CRM, online tools, and cloud-based platforms
Process and prepare information for auditing and reporting purposes
Update internal and customer-facing knowledge bases
Convert clients’ feedback into feature requests for the development of the product

Fulltime

Customer Support Representative

As a Customer Support Representative, you will serve as the first point of conta...

Location

Philippines , Cebu

Salary:

Not provided

Helpware

Expiration Date

Until further notice

Requirements

Excellent written skills in English
Experience in the Client support area will be a plus
Basic technical background (strong experience in using apps)
Proactive approach, empathetic individuals, problem-solving skills
Customer orientation and ability to adapt/respond to different types of characters
Ability to multi-task, prioritize, and manage time effectively.

Job Responsibility

Providing Customer Support for the website users
Handle customer complaints, provide appropriate solutions and alternatives within the time limits
follow up to ensure resolution
Follow communication procedures, guidelines, and policies
Responding promptly to customer inquiries
Communicating with customers through various channels (chat/emails)
Acknowledging and resolving customer complaints
Keeping records of customer interactions, transactions, comments and complaints
Entering data into a CRM, other online tools, and cloud-based platforms
Other related tasks assigned by managers of the Clients and/or Helpware

Fulltime

Customer Support Representative

As a Customer Service Representative, you will be addressing a variety of custom...

Location

Mexico , Guadalajara

Salary:

Not provided

Helpware

Expiration Date

Until further notice

Requirements

Experience in customer service working with different contact channels
Excellent verbal and written communication in English and Spanish
Third Language will be considered a plus
Full-time availability, including night shifts and weekends
Solid understanding of Internet Technologies and Microsoft Office

Job Responsibility

Provide top-notch customer service in a fast-paced environment
Have engaging conversations with our customers about: guarantees, seller payments, purchases, listing tickets, questions about the site, account issues, venue information, etc
Deliver difficult messages to customers in a way that creates a positive customer experience
Be empathetic to customer concerns and display a sincere desire to find a resolution
Take decisions while keeping the customer and company in mind
Maintain high own and team´s performance metrics including productivity, average handle time, quality, adherence, budget management, as well as customer satisfaction
Event handling to make sure is completed in a timely manner as well as fixing any potential fulfillment issue effectively and efficiently
Be a community advocate for our partners and deliver their brand

Fulltime

Customer Support Representative

As a Customer Support Representative, you will serve as the first point of conta...

Location

Philippines , Cebu

Salary:

Not provided

Helpware

Expiration Date

Until further notice

Requirements

Excellent written skills in English
Experience in the Client support area will be a plus
Basic technical background (strong experience in using apps)
Proactive approach, empathetic individuals, problem-solving skills
Customer orientation and ability to adapt/respond to different types of characters
Ability to multi-task, prioritize, and manage time effectively.

Job Responsibility

Providing Customer Support for the website users
Handle customer complaints, provide appropriate solutions and alternatives within the time limits
follow up to ensure resolution
Follow communication procedures, guidelines, and policies
Responding promptly to customer inquiries
Communicating with customers through various channels (chat/emails)
Acknowledging and resolving customer complaints
Keeping records of customer interactions, transactions, comments, and complaints
Entering data into a CRM, other online tools, and cloud-based platforms
Other related tasks assigned by managers of the Clients and/or Helpware

Fulltime

Customer Support Representative

Location

Philippines , Cebu

Salary:

Not provided

Helpware

Expiration Date

Until further notice

Requirements

Must be able to work full time, 40 hrs per week
Able to work on the ff. schedule: 8 am EST-5 PM PST Monday-Friday
Excellent English communication skills both verbal and written.

Job Responsibility

Respond to customer needs and client-initiated chats and emails in a timely and professional manner, ensuring accurate resolution of inquiries
Troubleshoot kiosk-related issues, review billing details, and process refunds as needed while maintaining service quality
Prepare and send day-specific marketing emails to clients and visitors, ensuring content is accurate, relevant, and properly delivered
Ensure customers request are being handled in a timely manner
Provide cutting edge service in a friendly, confident and knowledgeable manner
Utilize internal and client-based tools and applications to support customer needs

Fulltime

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English Customer Support Representative

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