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As a member of the Safran Seats business, you play a major role in teamwork that provides over one million seats to major airlines worldwide. Our commitment to superior quality, comfort and innovation ensure that you can take pride in doing meaningful work that supports the needs of passengers and crews alike. No matter your role, you connect and collaborate with your fellow team members to bring state-of-the-art, high value-added solutions to market. Because we are one of the few original equipment manufacturers (OEMs) to offer an all-inclusive range of passenger seats for commercial aircraft, you'll do impressive work that supports passengers in a variety of seating options, from economy to first class.
Job Responsibility:
Assist team members with the use of CAD/PLM Software (Pro-Engineer, CATIA, and/or other CAD system)
Provide written documentation for the support team
Manage technical support cases for multiple clients
Assist in the resolution of technical, business and logical software issues
Identify and document software issues and collaborate with the Engineering team to achieve resolution
Provide innovative technical solutions and system improvements for the use of CAD/PLM software
Build and maintain strong client relationships
Troubleshoot and quickly diagnose CAD and PLM software issues
Interface with the customer staff
Work with a diverse group of customers with varying skills and different job functions
Report task status and implement recovery plans as needed
Provide direction, technical oversight, and support internal customers on current and future CAD and PLM system processes
Create customization and automation for CATIA and/or Pro/E software
Develop and train users with skills necessary to support projects and department/company goals
Maintain CAD and PLM environments including databases, settings, reference data, and user accounts
Manage CAE software for engineering analysis including installations and support
Manage CAM software (NC programming) including installations and support (EdgeCAM, MasterCAM, or similar program desired)
Requirements:
Bachelor's degree in related Engineering or Computer Science field, OR 12 years related experience in lieu of a degree is required
Additional 8 years' experience of support in technical capabilities administering and managing CAD Software and PLM Systems, involvement in problem solving teams, and mentoring of employees
Proficient in Microsoft Office applications (Word, Excel, PowerPoint required)
Familiar with Email and Calendar applications in a professional environment
Establish a complete fluency and understanding of CATIA and/or Pro/E CAD software
Advanced understanding of IT infrastructure and hardware (server setup and database administrative experience desired)
Experience in using Model Based Definition, Functional Tolerancing and Annotation, or Geometric Dimensioning and Tolerancing
Understanding of root cause analysis and corrective actions
Knowledge of mechanical design
Management of methods and installation procedures of CAD and PLM software (CATIA, Pro/Engineer, SmarTeam, Intralink desired)
Must have the ability to generate written communication and to operate required office equipment
Ability to read and review written communication
Speech and hearing abilities that allow individual to communicate clearly and distinctly in English