Engineering Response Lead Engineer, Hewlett Packard Enterprise

Hewlett Packard Enterprise

Location:
India, Bangalore

Category:
IT - Software Development

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Aruba, an HPE Company, is a leading provider of next-generation network access solutions. In this role, you will investigate and resolve complex technical issues, audit architecture best practices, and collaborate with development and services teams to deliver technical solutions. Expertise in networking, cloud platforms, and security will be critical to the role.

Job Responsibility:

You will be called for engineering assistance by the highest level of services teams to investigate, debug and resolve complex technical issues
You will audit the overall architecture, deployment and configuration best practices in the SASE setup
You will troubleshoot customer environments to triage the issue and determine the root cause
You will maintain deep technical understanding of Silver Peak and other related HPE product features to deliver timely engineering response on critical technical issues
You will isolate customer issues and work with respective engineering SMEs to root cause and resolve product related issues through immediate workarounds and proper software fixes
You will document reoccurring issues to help Services team identify issues efficiently
You will aid Product Management by providing feedback on improving debug features on the SASE product family

Requirements:

Bachelor's or Master's degree in Computer Science, Information Systems, or equivalent
Typically 5+ years experience
Experience in LAN, WAN, cloud technologies, Linux, virtualization, scripting, and security
Python, C, C++, Javascript
Deep knowledge of routing, switching and security architecture and protocols
Expert level experience and understanding of protocols involved in networking, security and internet like - BGP, OSPF, EAPoL, ARP, VLAN, DHCP, VRRP, subnetting, ACL, routing, VRF, DNS, TCP, UDP, HTTP, IKE, IPSEC, HTTPS, proxies, load balancing, VoIP, SNMP, REST, JSON
Experience working with cloud platforms such as AWS, Azure, GCP and understanding vendor specific cloud computing techniques like Transit Gateway, VPC, Azure virtual WAN, Direct Connect
Experience in designing and architecting secure, resilient networks
Knowledge of security and vulnerability practices
Expertise in performance related tuning and deep packet level debugging
Highly organized and effective communicator who can explain complex technical issues and participate in technical discussions

Nice to have:

Cross Domain Knowledge
Design Thinking
Development Fundamentals
Full Stack Development
Release Management
Security-First Mindset
User Experience (UX)

What we offer:

Comprehensive suite of benefits that supports physical, financial and emotional wellbeing
Personal & Professional Development programs
Inclusive working environment
Flexibility to manage work and personal needs

Additional Information:

Job Posted:
August 08, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Engineering Response Lead Engineer