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Engineering Program and Account Manager

United States, Phoenix · Job Posted April 03, 2026
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Job Description

As head of the program/account team, s/he provides the overall program leadership, management, sustainability and growth. For the success of this position, 7 specific focus areas have been identified: Customer Relations and Satisfaction, Business Development/ Sales, Program Staff Management, Program Execution, Technical Performance and Schedule Management, Contract Structure and Pricing, Financial Performance.

Job Responsibility

  • Responsible for the management of all phases of Engineering program activity, including organization, planning, direction, reporting, customer relations and satisfaction, program execution, resource oversight and management
  • Customer Relations and Satisfaction
  • Business Development/ Sales
  • Program Staff Management
  • Program Execution
  • Technical Performance and Schedule Management
  • Contract Structure and Pricing
  • Financial Performance

Requirements

  • Bachelor’s degree in Engineering, Computer Science, Business or other technical area
  • 5 to 10 Years relevant Management experience in a Program Management capacity overseeing projects with 5 or more team members
  • 5Y Experience in Full cycle Client Program fulfillment to include Opportunity identification/farming (sales)
  • Order generation
  • Order fulfillment
  • Order execution
  • Must be able to work effectively in a team environment and will interface closely with the RTCo staff
  • Must be able to synthesize and present data to client and management team – providing recommendations and alternate solutions

Nice to have

  • Aerospace Industry experience
  • PMP certification
  • MBA
  • Sharp and professional appearance, demeanor and communication with clients
  • Self-directed, organized, detail oriented
  • History of strong leadership, deep practical engineering knowledge and a track record for timely project delivery, project management, cost control and customer satisfaction
  • Knowledge and creativity to the position as well as have the discipline to drive results and follow established processes
  • Motivate when needed and hold staff members accountable
  • Dynamic thinker, identify risks, and create & implement solutions
  • Comfortable to be on the phone and be in the presence of Clients, referrals, and industry network connections
  • Be open to suggestions and self-improvement
  • desire to constantly develop skills
  • Perseverance with assigned tasks and projects, stay focused with strong discipline

What we offer

  • 2 weeks PTO
  • 8 Holidays
  • Insurance Benefits =>Health 90%/ Dental 100%/ Vision 100%
  • Life Insurance $50K 100% employer paid
  • 401K plan effective immediately
  • flexible schedule
  • professional office environment, with casual attire

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  • Responsible for the management of all phases of Engineering program activity, including organization, planning, direction, reporting, customer relations and satisfaction, program execution, resource oversight and management
  • As head of the program/account team, s/he provides the overall program leadership, management, sustainability and growth
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  • Business Development/ Sales
  • Program Staff Management
  • Program Execution
  • Technical Performance and Schedule Management
  • Contract Structure and Pricing
  • Financial Performance
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  • 5Y Experience in Full cycle Client Program fulfillment to include Opportunity identification/farming (sales)
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  • Responsible for the management of all phases of Engineering program activity, including organization, planning, direction, reporting, customer relations and satisfaction, program execution, resource oversight and management
  • Provide overall program leadership, management, sustainability and growth
  • Customer Relations and Satisfaction
  • Business Development/Sales
  • Program Staff Management
  • Program Execution
  • Technical Performance and Schedule Management
  • Contract Structure and Pricing
  • Financial Performance
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  • 2 weeks PTO
  • 8 Holidays
  • Insurance Benefits: Health 90%/ Dental 100%/ Vision 100%
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  • flexible schedule
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Expiration Date
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Requirements
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  • Bachelor’s degree in Engineering, Computer Science, Business or other technical area
  • 5 to 10 Years relevant Management experience in a Program Management capacity overseeing projects with 5 or more team members
  • 5Y Experience in Full cycle Client Program fulfillment to include Opportunity identification/farming (sales)
  • Order generation
  • Order fulfillment
  • Order execution
  • Aerospace Industry experience Preferred
  • PMP certification a big plus
  • MBA a plus
  • Sharp and professional appearance, demeanor and communication with clients
Job Responsibility
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  • Customer Relations and Satisfaction: Thoroughly assess customer needs to provide value-added solutions
  • represent the full spectrum of RTC capabilities and offerings
  • Manage the account expectations while executing the program and resolving all issues to yield the highest level of customer satisfaction
  • Balance customer needs, RTC objectives and resources to ensure objectives are aligned
  • Work with all the internal and external customer teams to define, execute and extend the engineering programs and work orders
  • Collaborate with current customers to identify any risks to project that we can help mitigate by assessing any additional resource needs the current project may have
  • Provide weekly program progress status and maintain active internal team communication on changes (meetings)
  • Business Development/ Sales: Introduce service and solutions options to current customers and develop new strategies to meet their needs
  • Expand current customer relations and revenue opportunities through organic growth activities
  • Work with all the internal and external customer teams to define, execute and extend the engineering programs and work orders
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  • 2 weeks PTO
  • 8 Holidays
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