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Engineering Program and Account Manager

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Real Time Consulting

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Location:
United States , Phoenix

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Responsibility:

  • Responsible for the management of all phases of Engineering program activity, including organization, planning, direction, reporting, customer relations and satisfaction, program execution, resource oversight and management
  • Customer Relations and Satisfaction: Thoroughly assess customer needs to provide value-added solutions
  • represent the full spectrum of RTC capabilities and offerings
  • Manage the account expectations while executing the program and resolving all issues to yield the highest level of customer satisfaction
  • Balance customer needs, RTC objectives and resources to ensure objectives are aligned
  • Work with all the internal and external customer teams to define, execute and extend the engineering programs and work orders
  • Collaborate with current customers to identify any risks to project that we can help mitigate by assessing any additional resource needs the current project may have
  • Provide weekly program progress status and maintain active internal team communication on changes (meetings)
  • Business Development/ Sales: Introduce service and solutions options to current customers and develop new strategies to meet their needs. Expand current customer relations and revenue opportunities through organic growth activities
  • Work with all the internal and external customer teams to define, execute and extend the engineering programs and work orders
  • Program Staff Management: Identify staff member qualification criteria per program skill requirements
  • Collaborate with Recruiter(s) to identify ideal staff fit, and with HR to on and off board staff members
  • Prescreen / Interview and select candidates according to customer requirements and budget
  • Identify the program staff structure to ensure maximum performance
  • Identify supporting functional staff needs
  • Set role and performance expectations and provide continual performance feedback
  • Provide overall leadership and direction to the program team to include coaching team members, resolving conflict, reviewing performance, and initiating corrective actions as needed
  • Assure the engineering teams comply with standard company policies and procedures
  • educate, inform and enforce when needed
  • Review engineering program team member’s status reports across projects and address issues as appropriate with close attention to customer needs and deadlines
  • Regularly evaluate current workflow processes
  • assist and assure the teams work as efficiently as possible
  • Manage team capacities to help the team manage their bandwidth
  • Program Execution: Establish and clearly communicate overall program objectives and long-term vision and strategy with internal and external clients
  • Meet multiple customer and company requirements while balancing the multiple roles of differing priorities
  • Execute timely and clearly communicate decisions and recommendations
  • Ensure program-wide focus on reliability, cost, schedule and adequacy of systems, procedures and people for short term goals and long-term success
  • Address business challenges and identify continual improvement
  • Drive data-based decision-making throughout the program
  • Facilitate and make adequate priority decisions between project quality, costs, resources, scope and schedule
  • Assess program risks and develop strategies for dealing with potential and identified risks
  • Assess process flows on a continuous basis and make adequate recommendations for process improvements internally and with the customers
  • Technical Performance and Schedule Management: Drive technical excellence by setting program standards and expectations, balancing risk and delivering performance across all identified program metrics
  • When programs require, ensure all quality requirements for the customer and regulatory agencies are met
  • Manage all program and customer changes and issues
  • Oversee the development of the program plans and critical milestones
  • Meet program plans and schedules by identifying and assessing risks and initiating necessary corrective actions
  • Contract Structure and Pricing: Recommend pricing based on the relevant market, as well as RTC’s business strategy, program objectives and related costs
  • Lead and manage contract proposals and negotiations to develop win – win solutions
  • Direct proposal preparation to ensure alignment with customer and RTC business strategy, compliance with all requirements, timely response to customer needs and a structure for program performance
  • Financial Performance: Create and manage program to financial pro-forma expectations
  • Control costs and related timing to maximize program results (client needs and profit)
  • Identify/communicate risks and implement appropriate risk mitigation actions
  • Manage program budgets to conform to policy, and work with the CFO to develop processes for requesting spending

Requirements:

  • Bachelor’s degree in Engineering, Computer Science, Business or other technical area
  • Aerospace Industry experience Preferred
  • 5 to 10 Years relevant Management experience in a Program Management capacity overseeing projects with 5 or more team members
  • 5Y Experience in Full cycle Client Program fulfillment to include Opportunity identification/farming (sales)
  • Order generation
  • Order fulfillment
  • Order execution
  • PMP certification a big plus
  • MBA a plus
  • Sharp and professional appearance, demeanor and communication with clients
  • Self-directed, organized, detail oriented
  • History of strong leadership, deep practical engineering knowledge and a track record for timely project delivery, project management, cost control and customer satisfaction
  • Must be able to work effectively in a team environment and will interface closely with the RTCo staff
  • Knowledge and creativity to the position as well as have the discipline to drive results and follow established processes
  • Motivate when needed and hold staff members accountable
  • Dynamic thinker, identify risks, and create & implement solutions
  • Comfortable to be on the phone and be in the presence of Clients, referrals, and industry network connections
  • Be open to suggestions and self-improvement
  • desire to constantly develop skills
  • Perseverance with assigned tasks and projects, stay focused with strong discipline
  • Must be able to synthesize and present data to client and management team – providing recommendations and alternate solutions

Nice to have:

  • PMP certification
  • MBA
  • Aerospace Industry experience
What we offer:
  • 2 weeks PTO
  • 8 Holidays
  • Insurance Benefits =>Health 90%/ Dental 100%/ Vision 100%
  • Life Insurance $50K 100% employer paid
  • 401K plan effective immediately
  • flexible schedule
  • professional office environment, with casual attire

Additional Information:

Job Posted:
February 13, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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