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An established Engineering Operations leader with a proven track record of driving operational excellence and consistent delivery across complex, cross-functional environments. This individual operates effectively at a tactical level, partnering closely with engineering leaders and subject matter experts to set clear priorities, streamline processes, and ensure predictable execution. They demonstrate strong customer focus, sound decision-making, and a commitment to building repeatable, scalable operating processes. By collaborating with stakeholders at all levels of the organization, they proactively remove blockers, drive alignment, and enable high-performing engineering teams at Optimizely.
Job Responsibility:
Maintains ownership, implementation, and continuous improvement of service operational processes within the Engineering department to drive repeatability in the lifecycle of our services
Collaborates with peers in Engineering, Security, Product, Support and Customer Success to enable effective execution of operational processes
Make prioritization decisions within operational processes as required based on business goals and customer satisfaction
Act as Incident Command during Incidents, keep track of timelines, communicate to stakeholders and management, and drive Incident reporting
Act as the escalation point in Engineering for external facing teams regarding service operational issues
Requirements:
Interacts with executives cross functionally across the company as well as with industry thought leaders to influence decisions in matters of significance to the organization
Deep understanding of operational processes
Ability to step into the role of Incident Command during a critical issue
Demonstrates ability to seamlessly adjust from detailed to strategic view
Maintains a strong network of key stakeholders
Ability to communicate effectively with all levels within the company verbally and in writing
Works regularly with other departments to determine how their team can support them or work with them better
Exercises great autonomy in their role of supporting the teams in operational excellence
Has strong knowledge of Optimizely's overall business and how team decisions impact the business
Able to take risks, move fast and make timely decisions without having all the information
They are sought out for their leadership and perspectives on operational policies and processes
Influences others in sensitive situations, in matters of significance to the organization, without damage to the relationship
Identifies and prioritizes the time, actions, resources, and initiatives required to achieve critical goals
Takes accountability for achieving results that have a direct impact on business performance and business goals
Uses well-rounded, objective data to seek the truth and the right outcome for the company, without regard for personal agenda
Steps up and smoothly handles unexpected demands
Shows versatility in response to a wide range of situations