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Engineering Operations Manager II

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Optimizely

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Location:
United States , Nashua

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

An established Engineering Operations leader with a proven track record of driving operational excellence and consistent delivery across complex, cross-functional environments. This individual operates effectively at a tactical level, partnering closely with engineering leaders and subject matter experts to set clear priorities, streamline processes, and ensure predictable execution. They demonstrate strong customer focus, sound decision-making, and a commitment to building repeatable, scalable operating processes. By collaborating with stakeholders at all levels of the organization, they proactively remove blockers, drive alignment, and enable high-performing engineering teams at Optimizely.

Job Responsibility:

  • Maintains ownership, implementation, and continuous improvement of service operational processes within the Engineering department to drive repeatability in the lifecycle of our services
  • Collaborates with peers in Engineering, Security, Product, Support and Customer Success to enable effective execution of operational processes
  • Make prioritization decisions within operational processes as required based on business goals and customer satisfaction
  • Act as Incident Command during Incidents, keep track of timelines, communicate to stakeholders and management, and drive Incident reporting
  • Act as the escalation point in Engineering for external facing teams regarding service operational issues

Requirements:

  • Interacts with executives cross functionally across the company as well as with industry thought leaders to influence decisions in matters of significance to the organization
  • Deep understanding of operational processes
  • Ability to step into the role of Incident Command during a critical issue
  • Demonstrates ability to seamlessly adjust from detailed to strategic view
  • Maintains a strong network of key stakeholders
  • Ability to communicate effectively with all levels within the company verbally and in writing
  • Works regularly with other departments to determine how their team can support them or work with them better
  • Exercises great autonomy in their role of supporting the teams in operational excellence
  • Has strong knowledge of Optimizely's overall business and how team decisions impact the business
  • Able to take risks, move fast and make timely decisions without having all the information
  • They are sought out for their leadership and perspectives on operational policies and processes
  • Influences others in sensitive situations, in matters of significance to the organization, without damage to the relationship
  • Identifies and prioritizes the time, actions, resources, and initiatives required to achieve critical goals
  • Takes accountability for achieving results that have a direct impact on business performance and business goals
  • Uses well-rounded, objective data to seek the truth and the right outcome for the company, without regard for personal agenda
  • Steps up and smoothly handles unexpected demands
  • Shows versatility in response to a wide range of situations

Additional Information:

Job Posted:
February 17, 2026

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