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Engineering Operations Lead

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SoundCloud

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Location:
United States , New York

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

140000.00 - 155000.00 USD / Year
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Job Description:

SoundCloud is seeking a multifaceted Engineering Operations Lead to join our Engineering, Product, and Design (EPD) organization, someone who blends the strategic rigor of a Technical Program Manager with the operational excellence of an Executive Assistant. In this hybrid-impact role, you will help drive the Creator and Fan experiences by serving as a trusted partner to our Chief Technology Officer, supporting executive operations with precision, discretion, and forward-thinking execution.

Job Responsibility:

  • Lead and oversee multiple cross-functional technology programs, ensuring alignment with strategic business objectives and driving execution from planning through launch
  • Build and maintain detailed program plans and roadmaps for high-priority initiatives, guiding teams through change and ensuring the timely delivery of milestones
  • Surface operational gaps and implement enhancements by refining existing processes or building scalable new ones, actively gaining buy-in from all relevant stakeholders
  • Coordinating cross-functional global teams, ensuring alignment and collaboration towards common goals, plans, and deliverables
  • Partner with executives as a strategic operator and gatekeeper, managing complex calendars, prioritizing time, scheduling meetings (executive and board-level), coordinating travel arrangements, and protecting focus for the highest-impact work
  • Prepare leadership for key discussions by building agendas, capturing notes, tracking action items, and ensuring follow-through across teams
  • Act as the proxy for the executives and their teams
  • set the tone for the organization, maintain the executive’s image - be able to speak on their behalf and represent them on multiple issues and subjects
  • Collaborate closely with fellow executive assistants to drive operational efficiency, foster seamless communication, and ensure a cohesive, well-coordinated connection between leadership and teams across the organization
  • Manage a warm, welcoming environment for the organization and keep the executives and their teams informed and aware of organizational issues, potential concerns, conflicts, and bottlenecks
  • Handle confidential and sensitive information with discretion and sound judgment
  • Understand the business preferences and priorities of your leaders in order to best support their time

Requirements:

  • 8+ years supporting C-Level Executives, or similar experience in a Technical Program Manager, Chief of Staff, and/or Executive Assistant role
  • Possess technical acumen and proven experience in successful program delivery and management through each of these stages: initiation, planning, execution, tracking, and closing
  • Ability to align deliverables with the goals of the broader organization while identifying, influencing, and leading the implementation of impactful process improvements
  • High-level EQ with top-tier organizational, time management, and communication skills
  • Experience managing multiple projects simultaneously under tight timelines and rapidly shifting priorities
  • Proven ability to handle highly sensitive and confidential information with discretion, integrity, and professionalism
  • Excellent written communication skills, with the ability to proactively engage with stakeholders at all levels
  • Be highly proficient at analyzing, synthesizing, and summarizing data/information, creating reports, spreadsheets, presentations, and making recommendations
  • Capable of managing stakeholder relationships across multiple functions internally and externally
  • Based in the New York Metropolitan Tri-State Area, you are expected to be in the office on the same days as the Chief Technology Officer, and are comfortable with the highly adaptable nature of support work, including being available as needed
  • Excellent command of Google Suite (including Gmail, Google Sheets, Google Calendar, Google Docs & Google Slides) for required preparation of presentations and drafting of various forms of correspondence requested by the Chief Technology Officer
What we offer:
  • Comprehensive health benefits including medical, dental, and vision plans, as well as mental health resources
  • Robust 401k program
  • Employee Equity Plan
  • Generous professional development allowance
  • Creativity and Wellness benefit
  • Flexible vacation and public holiday policy where you can take up to 35 days of PTO annually
  • 16 paid weeks for all parents (birthing and non-birthing), regardless of gender, to welcome newborns, adopted and foster children
  • Various snacks, goodies, and 2 free lunches weekly when at the office

Additional Information:

Job Posted:
January 29, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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