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Allied Universal® is hiring an Engineering Manager. The Engineering Manager leads pre- and post-field support engineering teams across system design, project delivery, and operational support. Serving as the primary customer-facing technical escalation, this role ensures on-time, compliant project execution while providing strong people leadership and fostering effective cross-functional and client partnerships.
Job Responsibility:
Manage, mentor and schedule a small team of field support pre and post engineers, handle performance reviews, career development and resource allocation
Coordinate with Installation teams on the execution and delivery of infrastructure and systems projects across network, video, database and security domains (physical security, access control, CCTV, intrusion detection, and logical/security appliances)
Supervise the quoting, RFI, RFP and engineering RFC processes for all projects, encompassing technical documents, drawings, scopes of work, and specifications
ensures compliance with the requirements of the prime contract and meets company standard processes
Develop and maintain project plans, budgets, milestones, and technical requirements
coordinate with third-party vendors, integrators and contractors as needed
Act as customer-facing technical lead for outages, escalations and project status - communicate progress, risks, mitigation plans and timelines to stakeholders and clients
Review system design and component compatibility
exercise cost analysis procedures and value engineering for components in the project, creating opportunities for cost reduction and margin increases
Requirements:
High school diploma or equivalent
Minimum of five (5) years of management or supervisory experience
Minimum of five (5) years hands-on experience with servers and enterprise network infrastructure with three (3) years managing projects or teams
Extensive experience with relational databases (e.g., MySQL, PostgreSQL, MS SQL) including performance tuning, backup/recovery and HA
Strong customer-facing experience, including presenting technical content to non-technical stakeholders and managing clear, timely incident communications
Demonstrated project management capability, including managing multiple projects while overseeing schedules, risks, scope, and vendor deliverables
Ability to manage competing priorities in a dynamic, team-oriented environment while developing trusted, collaborative relationships across internal teams, vendors, and executive-level clients
Nice to have:
Bachelor's degree in computer science, Information Technology or related field
Supervisory experience in construction or operations
PMP, PRINCE2, or equivalent project management certification