CrawlJobs Logo
Intercom Logo Intercom · IT - Software Development

Engineering Manager - Support Platform

Germany, Berlin · Job Posted December 26, 2025
Apply Position
Job Link Share

Job Description

Become the Engineering Manager for a team at the center of our support strategy and our mission to make business personal. You’ll be responsible for leading the team who are building our highly differentiated, next gen ticketing solution. This is an opportunity to lead an existing team to deliver a huge amount of impact for our customers and raise the bar for high performance in how we work.

Job Responsibility

  • Partnering with engineering, product, and design leaders to shape team direction and strategy
  • Supporting and driving this strategy to clear impact with the help of your team
  • Enabling your team to achieve high levels of productivity, performance and reliability
  • Teaching, mentoring, coaching and being a role model for engineers and other engineering managers
  • Creating a collaborative, inclusive and supportive team culture focused on fast, focused, high impact execution
  • Helping to shape and evolve our engineering culture by contributing to our engineering organization programs

Requirements

  • An ability to lead Engineering teams that deliver impact quickly
  • Experience developing and supporting a team of engineers in their personal growth and career progression
  • A track record of partnering with product and design leadership to deliver great outcomes
  • Demonstrated impact in a similar technical leadership role
  • A growth mindset and eagerness to learn
  • The ability to thrive in an ambiguous environment with a high degree of autonomy

What we offer

  • Competitive salary and equity in a fast-growing start-up
  • We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
  • Regular compensation reviews - we reward great work!
  • Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
  • Open vacation policy and flexible holidays so you can take time off when you need it
  • Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
  • If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
  • MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done
Intercom - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Engineering Manager - Support Platform

8 matching positions

Engineering Manager - Support Platform

Join Intercom as an Engineering Manager and lead a team at the heart of our Supp...
Location
Location
Ireland , Dublin
Salary
Salary:
Not provided
intercom.com Logo
Intercom
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years of experience managing software engineering teams that build and ship customer-facing products
  • A hands-on, technically strong manager with a player-coach leadership style
  • Proven ability to lead a full-stack, customer-facing, cross-functional team through planning, delivery, and continuous improvement
  • Strong product mindset and customer empathy
  • Skilled at turning feedback and data into actionable insights
  • Experience working and collaborating with internal functions such as Sales, Customer Support, and Marketing
  • Thrives in collaborative, fast-moving environments
  • Relentless about outcomes
  • Fluent in using AI tools to solve problems, accelerate output, and inspire others
Job Responsibility
Job Responsibility
  • Lead a team of talented engineers building and enhancing core features within Intercom’s Support Platform
  • Directly engage with customers — build strong partnerships, learn from their experiences, and use those insights to shape our product strategy and direction
  • Work closely with internal functions such as Sales, Customer Support, and Marketing to align on customer needs and opportunities
  • Partner with Senior and Staff Engineers to shape and execute on the technical strategy for your area
  • Help your team deeply understand customer needs, translating them into thoughtful technical and product decisions
  • Bring clarity and alignment to priorities, balancing near-term goals with long-term improvements
  • Support engineers in their growth and development
  • Promote a culture of ownership, accountability, and high standards
  • Contribute to Intercom’s engineering culture
What we offer
What we offer
  • Competitive salary and equity in a fast-growing start-up
  • We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
  • Regular compensation reviews
  • Pension scheme & match up to 4%
  • Life assurance
  • Comprehensive health and dental insurance for you and your dependents
  • Flexible paid time off policy
  • Paid maternity leave
  • 6 weeks paternity leave for fathers
  • Cycle-to-Work Scheme
  • Fulltime
Read More
Arrow Right

Engineering Manager, Platform Engineering

As a senior leader in our Infrastructure team, you will play a pivotal role in t...
Location
Location
United States , San Francisco, CA, Los Angeles, CA, Seattle, WA, New York, NY
Salary
Salary:
270000.00 - 305000.00 USD / Year
whatnot.com Logo
Whatnot
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years of experience in platform engineering or infrastructure engineering leadership roles
  • At least 5 years of experience managing teams
  • Experience in building and scaling backend systems, real-time services, and storage infrastructure
  • Strong experience with software engineering best practices, focusing on maintaining high code quality, reducing technical debt, and improving performance at scale
  • Proven experience in guiding teams to deliver complex, large-scale systems with an emphasis on reliability and scalability
  • A focus on developer velocity and ergonomics, improving engineering practices to increase speed and quality of delivery while managing technical debt
  • Exceptional leadership and communication skills, with the ability to influence and collaborate across multiple teams
  • Strong technical background, with the ability to make informed decisions on architecture and technology choices
  • A passion for building and improving technology platforms that scale efficiently
Job Responsibility
Job Responsibility
  • Lead and mentor a team of highly skilled engineers, guiding them through complex technical challenges and helping them achieve personal and professional growth
  • Develop and implement strategic roadmaps for platform engineering that align with company objectives, ensuring scalability and supporting developer velocity
  • Focus on ensuring engineers can work effectively and quickly, building within and leveraging our platform services
  • Collaborate with cross-functional teams to influence product decisions and ensure engineering solutions meet both business and technical needs
  • Drive best practices in software engineering, with a focus on reducing technical debt, improving code quality, and continuously evolving engineering practices to enable faster delivery
  • Own the architecture and development of critical infrastructure initiatives, including backend services, real-time systems, and storage infrastructure
  • Foster a culture of innovation and continuous learning, encouraging experimentation and the adoption of new technologies
  • Monitor industry trends, ensuring that Whatnot remains at the cutting edge of platform and infrastructure technology
  • Scale the team through hiring, mentorship, and leadership development initiatives
What we offer
What we offer
  • Generous Holiday and Time off Policy
  • Health Insurance options including Medical, Dental, Vision
  • Work From Home Support
  • Home office setup allowance
  • Monthly allowance for cell phone and internet
  • Care benefits
  • Monthly allowance for wellness
  • Annual allowance towards Childcare
  • Lifetime benefit for family planning, such as adoption or fertility expenses
  • Retirement
  • Fulltime
Read More
Arrow Right

Engineering Manager, Community Support Engineering (Routing and Data Services)

Lead the China Routing and Data Service team within Community Support Engineerin...
Location
Location
China
Salary
Salary:
Not provided
airbnb.com Logo
Airbnb
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 9+ years of relevant software development industry experience in a fast paced tech environment
  • Bachelor’s and/or Master’s degree, preferably in CS, or equivalent experience
  • Excellent communication and collaboration skills
  • Proven experience working with many engineering teams and cross functional partners
  • Strong expertise in building large-scale backend systems and experience in user facing features
  • Strong product and design instinct, previous proven experience building delightfully designed experiences
  • Flexible in leadership style, can adapt to a variety of ways of working depending on the situation
  • Experience leading and shipping large initiatives with high business impact
  • Creating a strong culture of operational excellence with focus on raising the bar for quality, reliability and availability
  • Good judgment in making tradeoffs to balance short-term business needs with long-term technical quality
Job Responsibility
Job Responsibility
  • Ramp up on the team’s technology, product, and business goals, including hands-on work to develop a deep technical understanding
  • Lead, mentor, and grow a high-performing engineering team in a fast-paced environment
  • Foster a team culture that emphasizes product thinking, technical depth, and customer-centric problem solving
  • Drive and partner closely with teams across CSE to understand business cases and deliver intuitive, scalable routing and data solutions
  • Set clear priorities and strategic direction in collaboration with cross functional partners
  • Improve team processes to strengthen collaboration and ways of working, execution efficiency, and delivery quality
  • Lead complex, cross-functional projects that align with business goals and deliver measurable impact
  • Collaborate with other senior leaders and peers to define and drive long-term technical strategy and architecture that enables the company’s future vision
  • Collaborate with and influence cross-functional partners to design and deliver high-quality products
  • Lead team technical initiatives, and work cross-functionally to identify opportunities for business impact, refine, and prioritize requirements for engineering systems
Read More
Arrow Right

Director - IT Senior Group Manager (Platform Engineering and Optimization)

The Director - IT Senior Group Manager ( C15) is a senior management level posit...
Location
Location
India , Chennai
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 15+ years of relevant leadership and delivery experience in an Engineering focused role with extensive experience in global business, functional and people management
  • relevant degree in Engineering or computer science from reputed school. Masters degree preferred
  • Experience working in Financial Services or a large complex and/or global environment
  • Exposure to working with AI-assisted software development models, and experience implementing Gen AI use cases
  • Experience providing leadership for scaled agile release trains preferred
  • program management experience helpful
  • Demonstrated ability to influence remote, senior stakeholders including senior business executives
  • Experience in tracking and monitoring delivery, productivity and organizational health metrics
  • Experience planning, forecasting and managing technology budgets at team level, including project tracking and governance
  • Demonstrated systems thinking, critical analysis and design thinking skills
Job Responsibility
Job Responsibility
  • Lead and manage a set of engineering teams to deliver business and technology value, working with peers and partners. Actively speed up and improve engineering practices ensuring higher levels of productivity and quality
  • Define and implement the workforce strategy creating an organization of happy, productive, engaged, co-located engineering teams comprised of direct and supplier staff located globally, including workforce planning, hiring, performance , and pay management
  • Implement career development frameworks and processes for the team, providing coaching, mentoring and development of engineering and related job families
  • Be a great partner, but also hold your peers (development, testing , Architecture, Infra team etc) accountable for partnering in delivery
  • Managing Lower environment operations, observability, test data management and test automation will be key focus areas
  • Be a strong advocate for and drive the adoption of modern engineering practices including scaled agile, DevOps, CI/CD and automation, and build a culture of engineering and continuous improvement, with a focus on velocity, quality and agility
  • Stay abreast of domain and industry developments and advocate relevant technology strategies as appropriate, including the use of AI, cloud, data technologies, and third-party products, and drive a culture of innovation
  • Develop and implement the technology roadmap and strategy and provide ownership and direction for technology products, working in partnership with the application development team, business stakeholders, and other technology partners
  • Build productive relationships with business counterparts and support the execution of key programs working in partnership with business, infrastructure and security teams
  • Oversee the technology budget for the function and manage the budget and forecasts to ensure relevant targets are met
  • Fulltime
Read More
Arrow Right

AI and DevOps Platform Support Manager

AI and DevOps Platform Support Manager is accountable for management of complex/...
Location
Location
Canada , Mississauga
Salary
Salary:
145100.00 - 217700.00 USD / Year
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years relevant experience
  • Relevant experience in a technical leadership or management role with demonstrated success in building and scaling a high-performing support team
  • Experience of senior stakeholder management
  • Project management with demonstrable results in improving IT services
  • Exceptional communication and presentation skills, with the ability to articulate a technical vision and report on key metrics to senior leadership
  • A strong track record of developing and executing a strategic roadmap for a technical platform, balancing new features with a dedicated 'book of work' for stability
  • Demonstrable experience leading resilience initiatives such as wargaming, disaster recovery planning, and incident response simulation
  • Effectively share information with other support team members and with other technology teams
  • Ability to plan and organize workload
  • Consistently demonstrates clear and concise written and verbal communication skills
Job Responsibility
Job Responsibility
  • Demonstrates an in-depth understanding of how apps support integrates within the overall technology function to achieve objectives
  • requires a good understanding of the industry
  • Vendor relationship management including oversight for all offshore managed service
  • Improve the service level the team provides to our end users, which includes maximizing operational efficiencies, strengthening incident management, problem management and knowledge sharing practices
  • Guide development teams on application stability and supportability improvements
  • Formulate and implement a framework for managing capacity, throughput and latency
  • Define and implemented application on-boarding guidelines and standards
  • Work with various team members on coaching them on how to maximize their potential, work better in a highly integrated team environment and focus on bringing out their strengths
  • Drives continued cost reductions and efficiencies across the portfolios supported by means of Root Cause Analysis reviews, Knowledge management, Performance tuning, and user training
  • Evaluates subordinates' performance and makes decisions on pay increases, hiring, terminations and other personnel actions
  • Fulltime
Read More
Arrow Right

Manager, Platform Engineering

As the Engineering Manager for the Platform Team, you will be the operational ow...
Location
Location
United States
Salary
Salary:
205000.00 - 255000.00 USD / Year
onebrief.com Logo
Onebrief
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5-8+ years of experience in Platform Engineering, DevOps, or Site Reliability Engineering roles
  • 2+ years managing engineers (ideally infrastructure engineers)
  • Strong technical depth with Kubernetes, AWS (or multi-cloud), Infrastructure as Code (Terraform / Ansible / similar)
  • Strong understanding of hybrid and air-gapped environments and the challenges they present (compliance, connectivity, segmentation, secure operations)
  • Demonstrated ability to partner with cross-functional teams (Product, Engineering, and Cybersecurity) and to translate high-level requirements into actionable plans
  • Skilled in setting and governing operational metrics, SLOs, incident response processes, and platform delivery measures
  • Excellent written and verbal communication skills to convey technical direction and guidance across multiple time zones to both engineers and stakeholders
  • Ability to obtain a Top Secret with SCI eligibility
  • Expertise in GitOps best practices
  • Proficiency in Python, Go, and/or TypeScript
Job Responsibility
Job Responsibility
  • Lead, mentor, and grow the team of Platform Engineers by providing direction, removing blockers, and empowering them to own core platform infrastructure and tooling
  • Partner with Cybersecurity, Product, and Engineering teams to ensure the platform supports secure, reliable, high-velocity delivery into cloud-native and air-gapped environments
  • Drive standards and frameworks for Infrastructure as Code, service onboarding, environment management, GitOps workflows, and overall platform releases
  • Ensure observability, reliability, scalability, and cost-effectiveness of the platform
  • continuously monitor and improve service health, developer feedback, and performance metrics
  • Own the operational aspects of the platform team: incidents, responsiveness, After-Action Reviews (AARs) / post-mortems, runbooks, and continuous improvement of operational maturity
  • Act as a key stakeholder in architecture, influencing decisions about how the platform integrates with product, engineering, and operations, and ensuring the platform meets mission needs
What we offer
What we offer
  • Equity: Share in the company's success
  • Flexible Work Environment: Remote-first organization* with flexible work hours and unlimited PTO
  • Comprehensive Health Coverage: Health, dental, vision, and life insurance
  • Retirement Plan: 401(k) plan with company match to secure your future
  • Parental Leave: 8 weeks at 100% regardless of state
  • Company Retreats: Annual company summit trips
  • Home Office Budget: $1,000 per year for home office improvements
  • Fulltime
Read More
Arrow Right

Sr. Engineering Manager, Platform

We are looking for a Sr. Engineering Manager to join our Platform team. You will...
Location
Location
United States , New York City, San Francisco
Salary
Salary:
208000.00 - 300000.00 USD / Year
vercel.com Logo
Vercel
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years managing engineers (managing managers is a plus)
  • Hands-on technical depth in Kubernetes production operations, CI/CD systems
  • Track record owning key platform dependencies such as API gateways, caches, petabyte-scale KV stores and databases
  • Demonstrated ownership of reliability programs: SLOs, error budgets, incident response, postmortems, and measurable reductions in downtime
  • Proven ability to translate business goals into technical strategy and drive cross-org alignment
  • 8+ years building and operating large-scale distributed systems
  • Track record establishing trust, psychological safety, and clear expectations
  • skilled at timely, candid feedback
  • Strong facilitator in technical conflict—you listen, synthesize, decide, and bring the team with you
Job Responsibility
Job Responsibility
  • Lead and grow a team of highly independent engineers across Reliability & Resilience and Developer Productivity teams
  • set org structure, hiring plan, and delivery goals
  • Own the platform roadmap and execution for improvements in development velocity, iteration speed, platform availability, and deployment safety
  • Build an industry-leading reliability practice: manage SLOs and error budgets, run incident response and postmortems, and prioritize resilience work across critical services
  • Operate and evolve core platform services including API gateway, storage and caching infrastructure, secrets management, and observability
  • Manage capacity and cost: forecasting, right-sizing, tuning, and spend governance tied to workload and growth plans
  • Own key relationships with critical SaaS vendors supporting our platform stack, including evaluation, contracts/renewals, and operational integration
What we offer
What we offer
  • Competitive compensation package, including equity
  • Inclusive Healthcare Package
  • Learn and Grow - we provide mentorship and send you to events that help you build your network and skills
  • Flexible Time Off
  • We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed
  • Fulltime
Read More
Arrow Right

Engineering Manager - Platform Integrations

PagerDuty is seeking an Engineering Manager to lead one of our customer-focused ...
Location
Location
Portugal , Lisbon
Salary
Salary:
Not provided
https://www.pagerduty.com Logo
PagerDuty
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years of overall experience in Engineering
  • 2+ years of Engineering Management experience
  • Experience building and operating distributed systems with scalability, availability, and performance requirements
  • Experience managing teams and fostering healthy, collaborative engineering cultures
Job Responsibility
Job Responsibility
  • Build and manage a team of talented engineers, providing mentorship and coaching to help them learn, grow, and succeed
  • Partner closely with Product Management and senior engineers to create a vision and roadmap for strategic integrations and customer service operations features
  • Work with Engineering, Product, and UX stakeholders to deliver seamless, reliable integrations with ITSM platforms like ServiceNow and Jira, and customer service tools such as Zendesk and Salesforce
  • Balance engineering excellence with product delivery by making pragmatic trade-off decisions on resourcing and priority, always keeping a long-term view
  • Collaborate with other engineering leaders at PagerDuty on cross-team initiatives, both cultural and technical, helping to drive positive change across the organization
  • Attract, recruit, and retain diverse talent, building a team that reflects varied backgrounds and perspectives
  • Measure impact by partnering with Product on defining success metrics for integration reliability, customer adoption, and feature delivery, ensuring engineering execution drives those outcomes
  • Support and advocate for PagerDuty's culture and values
What we offer
What we offer
  • Competitive salary
  • Comprehensive benefits package
  • Flexible work arrangements
  • Company equity
  • ESPP (Employee Stock Purchase Program)
  • Retirement or pension plan
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
  • Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent
  • Fulltime
Read More
Arrow Right