Engineering Manager - Support Platform Job at Intercom (Dublin)

Engineering Manager - Product & Platform

Arize AX is the AI & Agent Engineering Platform – one place to develop, evaluate...

Location

United States

Salary:

180000.00 - 250000.00 USD / Year

Arize

Expiration Date

Until further notice

Requirements

You’ve been both an IC and a manager – you know what great engineering looks like at the system and code level, and you know how to build and lead teams
Strength across both product/fullstack engineering and backend/infrastructure – comfortable moving between customer-facing workflows and the systems that power them
Experience balancing people leadership, project execution, and technical depth
Clear, direct communicator who builds trust across teams

Job Responsibility

Contribute as an engineer on complex product and infrastructure challenges – building features that customers touch and scaling the systems behind them
Lead a team of engineers and tech leads – hiring, mentoring, and creating the conditions for them to do the best work of their careers
Drive projects end-to-end – ensuring scope is clear, trade-offs are well understood, and delivery is predictable
Work cross-functionally with Product and Design to set direction, and with Solutions and Support to make sure we’re solving the real problems our customers face in production

What we offer

medical, dental, vision, 401(k) plan, unlimited paid time off, generous parental leave plan, others for mental and wellness support, competitive equity package, WFH monthly stipend to pay for co-working spaces

Fulltime

Technical Engineering Manager, Content Platform

We are looking for an experienced engineering leader to help manage our Content ...

Location

United States , Mountain View

Salary:

181990.00 - 204739.20 USD / Year

Khan Academy

Expiration Date

Until further notice

Requirements

At least 4 years of experience managing teams of software engineers
Experience with Agile development and methodologies
Experience with web application architecture and development
Experience with design systems, shared component libraries, and working with designers
Ability to manage a diverse and distributed team of engineers from all backgrounds
Strong communication skills, both spoken and written
Will be expected to be a “player-coach”, where coding is also an important aspect of the role
You’ve been a Senior Backend, or Backend-leaning Fullstack Engineer in the past
Ability to give and receive feedback in a constructive manner
Passion for helping others succeed

Job Responsibility

Drive delivery on product goals through direct people management
Partner with cross-functional colleagues in design, content, international, and product/program management
Build and grow experts/leaders through feedback and attention to personal career development
Collaborate with external partners to deliver contractual features
Partner with architects and other engineering managers to make sure our product architecture, performance, and quality meet the needs of our users
Empower engineers and support them with tools and processes to efficiently deliver amazing user experiences

What we offer

Competitive salaries
Ample paid time off as needed
8 pre-scheduled Wellness Days in 2026
Remote-first culture
Generous parental leave
An exceptional team that trusts you
The chance to put your talents towards a deeply meaningful mission
Opportunities to connect through affinity, ally, and social groups
401(k) + 4% matching
Comprehensive insurance, including medical, dental, vision, and life

Fulltime

Managed Airflow Platform (MAP) Support Engineer

Location

Salary:

Not provided

Kloud9

Expiration Date

Until further notice

Requirements

Bachelor’s or Master’s degree in Computer Science or a related field
3+ years of experience in large-scale production-grade platform support, including participation in on-call rotations
3+ years of hands-on experience with cloud platforms like AWS, Azure, or GCP
2+ years of experience developing and supporting data pipelines using Apache Airflow including DAG lifecycle management and scheduling best practices
Troubleshooting task failures, scheduler issues, performance bottlenecks managing and error handling
Strong programming proficiency in Python, especially for developing and troubleshooting RESTful APIs
1+ years of experience in observability using the ELK stack (Elasticsearch, Logstash, Kibana) or Grafana Stack
2+ years of experience with DevOps and Infrastructure-as-Code tools such as GitHub, Jenkins, Docker, and Terraform
2+ years of hands-on experience with Kubernetes, including managing and debugging cluster resources and workloads within Amazon EKS
Exposure to Agile and test-driven development a plus

Job Responsibility

Evangelize and cultivate adoption of Global Platforms, open-source software and agile principles within the organization
Ensure solutions are designed and developed using a scalable, highly resilient cloud native architecture
Ensure the operational stability, performance, and scalability of cloud-native platforms through proactive monitoring and timely issue resolution
Diagnose infrastructure and system issues across cloud environments and Kubernetes clusters, and lead efforts in troubleshooting and remediation
Collaborate with engineering and infrastructure teams to manage configurations, resource tuning, and platform upgrades without disrupting business operations
Maintain clear, accurate runbooks, support documentation, and platform knowledge bases to enable faster onboarding and incident response
Support observability initiatives by improving logging, metrics, dashboards, and alerting frameworks
Advocate for operational excellence and drive continuous improvement in system reliability, cost-efficiency, and maintainability
Work with product management to support product / service scoping activities
Work with leadership to define delivery schedules of key features through an agile framework

What we offer

Kloud9 provides a robust compensation package and a forward-looking opportunity for growth in emerging fields

Senior Engineering Manager - AI Core Platform

We’re hiring a Senior Engineering Manager (or high-potential EM2) for the Core P...

Location

Ireland , Dublin

Salary:

Not provided

Intercom

Expiration Date

Until further notice

Requirements

Experience leading engineering teams, ideally across infrastructure or platform domains
Recent hands-on coding experience — you’ve shipped production code in the last couple of years
Strong technical judgment and the ability to coach senior engineers through complex architectural trade-offs
Adaptable leadership style suited to a group that will grow quickly, and change shape over time
Curiosity and enthusiasm for AI, with a desire to learn how ML systems are developed and operated in production

Job Responsibility

Lead a high-performing team building the platform and infrastructure that power Intercom’s AI capabilities
Contribute directly to production code, staying close to the work and building knowledge & context through first-hand experience
Support teams of ML Scientists and Engineers building AI powered capabilities
Plan, prioritize, and deliver high-impact roadmaps in partnership with the team’s most senior engineers, balancing delivery, quality, and innovation
Improve developer experience across the AI infrastructure stack, ensuring that systems are observable, scalable, and easy to build upon
Empower the engineers on the team to act with agency and maximize their impact
Expand your scope over time, potentially taking ownership of additional platform domains as the team and AI initiatives grow

What we offer

Competitive salary and equity in a fast-growing start-up
We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
Regular compensation reviews - we reward great work
Pension scheme & match up to 4%
Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
Flexible paid time off policy
Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
MacBooks are our standard, but we also offer Windows for certain roles when needed

Fulltime

Senior Engineering Manager - Infra Platform

Lead the team that powers every product at Intercom, building the platform that ...

Location

Ireland , Dublin

Salary:

Not provided

Intercom

Expiration Date

Until further notice

Requirements

Experience leading an infrastructure or platform team in a cloud environment, ideally AWS, with accountability for availability and costs
A track record of independently leading and delivering on complex initiatives, often spanning multiple projects, teams, and quarters
Expert grasp of modern web and distributed systems
Clear, timely communication
Comfort with data
Ability to learn quickly, iterate, unblock yourself and your team, and persist until the right problem is solved

Job Responsibility

Lead and inspire a high-performing, autonomous team of engineers working on scaling and optimizing Intercom’s core infrastructure and supporting systems
Navigate complex scaling and infrastructure challenges, guiding the team through strategic decisions on how we build and scale Intercom’s core components
Collaborate closely with domain experts and other parts of R&D
Drive strategic initiatives and execute high-impact projects, ensuring they are delivered reliably and efficiently
Use the best tools in the industry
Foster a culture of agility and simplicity, prioritising scalability and uptime while supporting continuous deployment and incremental improvements
Mentor and coach engineers and future leaders, playing an active role in their hiring, onboarding, and career development
Adapt and thrive across various functions to ensure objectives are met

What we offer

Competitive salary and equity in a fast-growing start-up
We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
Regular compensation reviews
Pension scheme & match up to 4%
Life assurance
Comprehensive health and dental insurance for you and your dependents
Flexible paid time off policy
Paid maternity leave
6 weeks paternity leave for fathers
Cycle-to-Work Scheme

Fulltime