Engineering Manager - Support Platform Job at Intercom (Dublin)

Engineering Manager - Product & Platform

Arize AX is the AI & Agent Engineering Platform – one place to develop, evaluate...

Location

United States

Salary:

180000.00 - 250000.00 USD / Year

Arize

Expiration Date

Until further notice

Requirements

You’ve been both an IC and a manager – you know what great engineering looks like at the system and code level, and you know how to build and lead teams
Strength across both product/fullstack engineering and backend/infrastructure – comfortable moving between customer-facing workflows and the systems that power them
Experience balancing people leadership, project execution, and technical depth
Clear, direct communicator who builds trust across teams

Job Responsibility

Contribute as an engineer on complex product and infrastructure challenges – building features that customers touch and scaling the systems behind them
Lead a team of engineers and tech leads – hiring, mentoring, and creating the conditions for them to do the best work of their careers
Drive projects end-to-end – ensuring scope is clear, trade-offs are well understood, and delivery is predictable
Work cross-functionally with Product and Design to set direction, and with Solutions and Support to make sure we’re solving the real problems our customers face in production

What we offer

medical, dental, vision, 401(k) plan, unlimited paid time off, generous parental leave plan, others for mental and wellness support, competitive equity package, WFH monthly stipend to pay for co-working spaces

Fulltime

Technical Engineering Manager, Content Platform

We are looking for an experienced engineering leader to help manage our Content ...

Location

United States , Mountain View

Salary:

181990.00 - 204739.20 USD / Year

Khan Academy

Expiration Date

Until further notice

Requirements

At least 4 years of experience managing teams of software engineers
Experience with Agile development and methodologies
Experience with web application architecture and development
Experience with design systems, shared component libraries, and working with designers
Ability to manage a diverse and distributed team of engineers from all backgrounds
Strong communication skills, both spoken and written
Will be expected to be a “player-coach”, where coding is also an important aspect of the role
You’ve been a Senior Backend, or Backend-leaning Fullstack Engineer in the past
Ability to give and receive feedback in a constructive manner
Passion for helping others succeed

Job Responsibility

Drive delivery on product goals through direct people management
Partner with cross-functional colleagues in design, content, international, and product/program management
Build and grow experts/leaders through feedback and attention to personal career development
Collaborate with external partners to deliver contractual features
Partner with architects and other engineering managers to make sure our product architecture, performance, and quality meet the needs of our users
Empower engineers and support them with tools and processes to efficiently deliver amazing user experiences

What we offer

Competitive salaries
Ample paid time off as needed
8 pre-scheduled Wellness Days in 2026
Remote-first culture
Generous parental leave
An exceptional team that trusts you
The chance to put your talents towards a deeply meaningful mission
Opportunities to connect through affinity, ally, and social groups
401(k) + 4% matching
Comprehensive insurance, including medical, dental, vision, and life

Fulltime

Managed Airflow Platform (MAP) Support Engineer

Location

Salary:

Not provided

Kloud9

Expiration Date

Until further notice

Requirements

Bachelor’s or Master’s degree in Computer Science or a related field
3+ years of experience in large-scale production-grade platform support, including participation in on-call rotations
3+ years of hands-on experience with cloud platforms like AWS, Azure, or GCP
2+ years of experience developing and supporting data pipelines using Apache Airflow including DAG lifecycle management and scheduling best practices
Troubleshooting task failures, scheduler issues, performance bottlenecks managing and error handling
Strong programming proficiency in Python, especially for developing and troubleshooting RESTful APIs
1+ years of experience in observability using the ELK stack (Elasticsearch, Logstash, Kibana) or Grafana Stack
2+ years of experience with DevOps and Infrastructure-as-Code tools such as GitHub, Jenkins, Docker, and Terraform
2+ years of hands-on experience with Kubernetes, including managing and debugging cluster resources and workloads within Amazon EKS
Exposure to Agile and test-driven development a plus

Job Responsibility

Evangelize and cultivate adoption of Global Platforms, open-source software and agile principles within the organization
Ensure solutions are designed and developed using a scalable, highly resilient cloud native architecture
Ensure the operational stability, performance, and scalability of cloud-native platforms through proactive monitoring and timely issue resolution
Diagnose infrastructure and system issues across cloud environments and Kubernetes clusters, and lead efforts in troubleshooting and remediation
Collaborate with engineering and infrastructure teams to manage configurations, resource tuning, and platform upgrades without disrupting business operations
Maintain clear, accurate runbooks, support documentation, and platform knowledge bases to enable faster onboarding and incident response
Support observability initiatives by improving logging, metrics, dashboards, and alerting frameworks
Advocate for operational excellence and drive continuous improvement in system reliability, cost-efficiency, and maintainability
Work with product management to support product / service scoping activities
Work with leadership to define delivery schedules of key features through an agile framework

What we offer

Kloud9 provides a robust compensation package and a forward-looking opportunity for growth in emerging fields