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Engineering Manager, Platform Services

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Resonate

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Location:
United States

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

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Job Description:

Resonate is seeking an Engineering Manager, Platform Services to lead the transformation of our marketing intelligence platform and activation services into an AI-native environment. This role owns the engineering team responsible for the connective tissue that powers the way brands plan, execute, and measure campaigns across the digital ecosystem.

Job Responsibility:

  • Lead the transformation of our platform into an AI-native environment with agentic systems (AI that plans and executes multi-step marketing workflows)
  • Assess current architecture, identify technical debt, and drive modernization with measurable outcomes (target: 30%+ improvement in platform performance or cost efficiency)
  • Own platform reliability, scalability, and integrations across the martech/adtech ecosystem (DSPs, CDPs, etc.)
  • Maintain hands-on involvement in critical architecture decisions
  • able to provide technical direction when leads are unavailable
  • Set engineering standards that balance quality with velocity—clean code, smart automation, lightweight process
  • Champion AI tooling (GitHub Copilot, Claude, agent frameworks) throughout the development lifecycle
  • Lead, mentor, and retain a high-performing team of software engineers across platform and integration services
  • Conduct regular 1:1s, career planning, and performance reviews with clear, constructive feedback
  • Create growth paths and development opportunities
  • track record of promoting engineers and maintaining low attrition
  • Foster a culture of ownership, collaboration, and technical excellence
  • Manage hiring, onboarding, and team composition to build the capabilities we need
  • Remove roadblocks and protect the team from unnecessary distractions
  • Drive adoption of modern practices and AI tooling—address skepticism with empathy and evidence
  • Partner with Product to shape roadmap, estimate accurately, and deliver with predictability
  • Lead incident response from detection to resolution, including communications and blameless post-mortems
  • Align engineering strategy with business goals and product priorities
  • Monitor team health, velocity, and delivery risks—address proactively

Requirements:

  • 7+ years building production software with hands-on experience as a senior engineer before moving to management
  • 5+ years leading engineering teams of 10+ people with proven track record of developing talent
  • Deep experience building or scaling multi-tenant SaaS platforms in AWS
  • Strong backend expertise (Java/Spring Boot, or similar modern frameworks) with production experience at scale (millions of daily transactions, sub-second latency requirements)
  • Experience with modern frontend technologies and API design
  • Track record of measurable platform improvements (e.g., "reduced infrastructure costs by 40%," "improved response times by 75%," "achieved 99.99% uptime")
  • Familiarity with observability, monitoring, and incident management at scale
  • Genuinely excited about AI/ML capabilities—LLMs, RAG systems, agent frameworks (LangChain or similar)—eager to separate real value from hype
  • Strong architectural opinions, but not dogmatic—you adapt based on context and data
  • Clear communicator who translates between technical complexity and business value
  • Comfortable with ambiguity
  • confident making decisions and iterating quickly
  • Process-minded but anti-bureaucracy—you create clarity without creating friction
  • Low-ego leader who combines strategic thinking with hands-on leadership and a bias toward action
  • Proven ability to give direct, constructive feedback that helps engineers grow

Nice to have:

  • Experience in adtech, martech, or data-intensive B2B SaaS environments
  • Background integrating with DSPs, CDPs, or similar marketing ecosystem platforms
  • Experience with Java/Spring, LLM agent frameworks, React, and real-time streaming architectures
  • Track record building and growing high performing software engineering teams
  • History of driving adoption of AI tooling and modern development practices
  • Experience in fast-paced, resource-constrained environments where initiative is rewarded
What we offer:
  • Uncapped growth potential
  • Chance to have a meaningful impact on the company
  • Opportunity to work on cutting-edge, AI-powered marketing data and identity solutions
  • Competitive 401(k) match
  • Open PTO policy
  • Comprehensive benefits package designed to meet the diverse needs of our employees and their families

Additional Information:

Job Posted:
February 18, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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