Engineering Manager - Platform Integrations Job at PagerDuty (Lisbon)

Engineering Manager - Platform Integrations

PagerDuty

Location:
Portugal , Lisbon

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

PagerDuty is seeking an Engineering Manager to lead one of our customer-focused and high-performing teams within our Customer Service Operations group. As Engineering Manager for PagerDuty’s Integrations team, you will be responsible for managing a team of software engineers who empower customer service teams to deliver delightful experiences through seamless integrations with strategic ticketing and ITSM platforms like ServiceNow, Jira, Salesforce, and Zendesk. You'll partner closely with Product Management and Design to deliver robust integrations and customer service workflows that enable tight communication and coordination loops between internal teams and their customers. This is an exciting opportunity to lead a team that is bridging PagerDuty's incident management platform with the tools customer service teams rely on daily, helping customers quickly and efficiently discover and resolve incidents using PagerDuty together with their tools and workflows of choice.

Job Responsibility:

Build and manage a team of talented engineers, providing mentorship and coaching to help them learn, grow, and succeed
Partner closely with Product Management and senior engineers to create a vision and roadmap for strategic integrations and customer service operations features
Work with Engineering, Product, and UX stakeholders to deliver seamless, reliable integrations with ITSM platforms like ServiceNow and Jira, and customer service tools such as Zendesk and Salesforce
Balance engineering excellence with product delivery by making pragmatic trade-off decisions on resourcing and priority, always keeping a long-term view
Collaborate with other engineering leaders at PagerDuty on cross-team initiatives, both cultural and technical, helping to drive positive change across the organization
Attract, recruit, and retain diverse talent, building a team that reflects varied backgrounds and perspectives
Measure impact by partnering with Product on defining success metrics for integration reliability, customer adoption, and feature delivery, ensuring engineering execution drives those outcomes
Support and advocate for PagerDuty's culture and values

Requirements:

8+ years of overall experience in Engineering
2+ years of Engineering Management experience
Experience building and operating distributed systems with scalability, availability, and performance requirements
Experience managing teams and fostering healthy, collaborative engineering cultures

Nice to have:

Experience working on large-scale integration platforms and/or ITSM systems, with knowledge of common pitfalls and release processes
Understanding of the balance between planning and execution, and when to get hands-on versus when to step back
Track record of helping teams consistently ship value to customers and articulating that value within and outside the team
Experience hiring and developing engineers at varying levels of experience to help them reach their full potential
Excellent communication skills across all levels of the organization, with an emphasis on providing context and empowering teams rather than prescribing solutions
Technical depth to engage in design/code discussions when needed, particularly around integration patterns, API design, and enterprise platform compatibility
Clear perspective on what "good engineering" looks like, and when to empower teams versus step in on critical decisions
Familiarity with strategic integration partners such as ServiceNow, Jira, Salesforce, or Zendesk
Understanding of Agile principles and how to apply them effectively

What we offer:

Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent
Paid volunteer time off: 20 hours per year
Company-wide hack weeks
Mental wellness programs

Additional Information:

Job Posted:
March 04, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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