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Phorest is expanding its Payments solutions, delivering both online and in-store payment experiences to thousands of businesses daily. As an Engineering Manager, you will lead one of the teams within the Pay Pillar, which currently consists of three teams. Your expertise in delivering high-quality, reliable fintech products will play a key role in scaling and improving our payments infrastructure. Your primary responsibility will be to grow, coach, and motivate a team of engineers, helping them achieve their individual goals while driving Phorest's broader objectives. While you'll have opportunities to be hands-on, your main focus will be on setting your team up for success, removing blockers, and enabling smooth execution. You'll work closely with the Head of Engineering and Product team to define the team's strategy while also collaborating with other teams where domains overlap. Additionally, you should have experience in establishing effective escalation processes for production issues, fostering operational excellence, championing observability, and promoting efficient time management within the team. Your leadership will be essential in maintaining a stable, scalable, and innovative payment ecosystem at Phorest.
Job Responsibility
Lead, mentor, and develop an engineering team within the Pay Pillar
Foster a culture of continuous learning, personal growth, and open communication to enhance team engagement and performance
Actively participate in recruiting, onboarding, and building a diverse and inclusive team
Provide strong technical guidance, ensuring best practices, scalability, and maintainability in all solutions
Work closely with the Principal Engineer to prioritize and address technical challenges effectively
Contribute hands-on where needed—reviewing code, supporting system design, and guiding the team in building complex distributed systems
Partner with Product Managers, Designers, and other Engineering teams to deliver cohesive, high-quality solutions
Ensure technical solutions align with business goals and provide seamless payment experiences for our clients
Champion the observability strategy, ensuring service level objectives (SLOs) are defined and met
Implement robust monitoring tools to proactively detect and address system issues
Establish effective escalation processes and advocate for operational excellence within the team
Drive the execution of key technical projects, ensuring timely delivery while maintaining quality
Identify bottlenecks, improve processes, and ensure the team follows software delivery best practices
Regularly report to the Senior Engineering Manager on progress, strategy, and team challenges requiring support
Requirements
2+ years demonstrated impact in a similar leadership role, at scale and having direct reports
Bachelor's Degree in Computer Science or a similar related field
Strong proficiency and 5 years of professional experience with object-oriented software design - (for example Java, Kotlin, Ruby)
Experience designing scalable resilient solutions ideally in fintech domain
The ability to collaboratively lead the evolution of your team's strategy, setting unambiguous roadmaps and goals for the team and then delivering on them in a healthy, predictable and sustainable way
You should be comfortable coaching team members. You will communicate expectations clearly and deliver individual feedback frequently
You have a proven history of building close working relationships with your product counterparts and external stakeholders (like payment providers or 3rd party solutions), with the ability to inspire and motivate, improve quality and productivity, while maintaining technical innovation and excellence
Strategic thinker, with an ability to express and convey thoughts in meaningful ways in a fast paced and evolving environment, with a high degree of autonomy
Experience working with and managing Agile teams, as well as driving improvement across the whole development process
Experience developing and supporting engineers in their personal growth and career progression. You foster an environment where communication, teamwork, and collaboration are rewarded
You'll focus on quality, while increasing efficiency, delivering value and reducing waste
Experience with monitoring and observability tools.
What we offer
Private healthcare
2 Wellness Days
Employee assistance program
Free online GP service
Competitive Compensation
Employee Share Purchase Scheme
Pension
Life Assurance
Income Protection
Bike to work scheme
Tax saver transport tickets
2 weeks leave for Fertility Treatment, Pregnancy Loss and Menopause
Enhanced Maternity and Paternity Benefits
Development programs
Access to online resources including LinkedIn learning