Engineering Manager, Order Systems Job at OpenAI (San Francisco)

Job Description

We are looking for an Engineering Manager to build and operate the workflows to power quoting, tracking, and fulfillment for everything sold by OpenAI. We also build critical billing and invoicing capabilities (and partner closely on customer-facing billing experiences) to ensure financial integrity, auditability, and a seamless, transparent onboarding and billing journey for enterprise customers.

Job Responsibility

Lead and grow a team of engineers responsible for order management automation, focusing on reliability, correctness, and smooth customer onboarding
Own the architecture and roadmap for order data flows into downstream systems (e.g., internal provisioning services, billing/invoicing services, and revenue workflows)
Build and operate resilient workflows and services that automate entitlements, provisioning, usage controls, SKU attribution, invoice generation/delivery, and revenue recognition—minimizing manual steps while maximizing correctness and traceability
Improve accuracy and timeliness of provisioning, billing, and invoicing—reducing manual intervention and operational load through automation, validation, and reconciliations
Establish strong operational practices (observability, alerting, runbooks, on-call) so systems remain healthy without constant human oversight
Partner deeply with Sales Operations, Finance, Accounting, Support, Product, Security, and Compliance to translate requirements into resilient, auditable workflows
Drive clarity across ambiguous problem spaces and evolving product offerings
create frameworks and abstractions that scale as OpenAI’s commercial footprint expands
Set high engineering standards via technical direction, design reviews, mentoring, and fostering a culture of ownership and continuous improvement
Bring strong leadership: teach and level up engineers, recruit and retain talent, manage stakeholders, and scope work to balance customer needs with realistic deliverables

Requirements

7+ years of professional software engineering experience
3+ years leading engineers or managing teams
Experience integrating revenue platforms (e.g., CPQ, billing, invoicing, revenue recognition, entitlement systems)
Experience building or operating complex commerce / SaaS ordering systems
Strong in systems design, data modeling, and building reliable distributed services and workflows
Experience in domains where correctness, auditability, and reconciliation are essential (e.g., payments, ERP/finance systems, invoicing/revenue recognition)
Ability to lead (or effectively partner on) customer-facing billing experiences with a focus on clarity, accessibility, and trust
Care deeply about operational excellence and building systems that are observable, predictable, and resilient
Communicate clearly, build trust, and lead with context rather than control
Energized by close cross-functional partnership

Nice to have

Experience with large-scale SaaS billing or enterprise account provisioning
Experience with usage-based and/or seat-based pricing
Experience with invoice generation at scale
Familiarity with finance and revenue operations concepts (e.g., proration, credits/adjustments, revenue schedules)
Exposure to common CRM/ERP and payment ecosystems (e.g., CPQ, invoicing, collections, payment processors), without reliance on any single vendor

What we offer

Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
401(k) retirement plan with employer match
Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
Mental health and wellness support
Employer-paid basic life and disability coverage
Annual learning and development stipend to fuel your professional growth
Daily meals in our offices, and meal delivery credits as eligible
Relocation support for eligible employees
Additional taxable fringe benefits, such as charitable donation matching and wellness stipends
Offers Equity
Performance-related bonus(es) for eligible employees

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Engineering Manager, Order Systems

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