CrawlJobs Logo

Engineering Manager - Onboarding Experience

United States, Chicago 180000.00 - 243000.00 USD / Year · Job Posted March 05, 2026
Apply Position
Job Link Share

Job Description

Adyen offers a wide variety of services such as payments, bank accounts, issuing or capital. Through SaaS platforms or marketplaces we enabled millions of small businesses and individuals to have access to our offering. Onboarding is a critical component to enable any entity to use Adyen’s service. To operate our financial licenses we need to comply with various regulatory requirements and through onboarding we ensure that. It’s a complex process that we aim to make it simple and intuitive. We are looking for an engineering manager to lead one of our cross-functional teams in the Chicago Tech Hub. We face unique technical challenges at scale and solve them together, delivering innovative and ethical solutions that transform the way the world’s finances work.

Job Responsibility

  • Cross-Functional Collaboration: Collaborate closely with product, engineers, data engineers, and other key stakeholders within Adyen
  • Product Strategy: Craft a long-term vision for your team's product together with your product counterpart, balancing trade-offs pragmatically and aligning it with the overarching company vision
  • Team Motivation and Coaching: Exhibit leadership and inspire your team members, acting as a catalyst by coaching in areas such as engineering best practices, scalable architecture design, and product roadmap planning, thus having a multiplier effect
  • Goal Setting: Establish clear individual and team objectives that harmonize with Adyen's strategic data and engineering ambitions, working closely with the product manager to achieve alignment
  • Team Environment: Cultivate an inspirational and collaborative team environment characterized by open communication and a culture of constructive feedback, focusing on autonomy, ownership, collaboration, communication, and impact
  • Talent Acquisition: Lead the recruitment of new team members who embody the Adyen culture and possess the requisite skills to make meaningful contributions
  • Feature Development: Collaborate with different teams to design and implement new features, considering reliability, infrastructure, data, and development needs. Be hands-on yourself in the development of these features, while balancing that with your team’s needs

Requirements

  • 7+ years in the software development industry within a fast-paced tech environment
  • At least 3 years of leadership experience
  • Expertise in building scalable full stack web applications using Java on the backend and well established frontend frameworks such as React, Typescript or Vue.js
  • Dynamic self-starter adept at fostering alignment across multiple teams, with strong coaching and mentoring capabilities, and experienced in leading technical projects in a fast-paced environment
  • Proven track record of collaborating with senior leadership to shape strategic direction, including product roadmaps
  • Exceptional communicator who can clearly explain technical concepts to non-engineers, foster a culture of collaboration, and exhibit robust management skills and technical acumen
  • Comfortable with hands-on work in our codebase and able to define, implement, and monitor performance KPIs
  • 3+ years experience in managing cross-functional engineering teams
  • 7+ years of experience in software development in a fast paced tech environment

Nice to have

Not afraid to challenge the status quo and possess an innate curiosity to question the 'why'

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Similar Jobs for

Engineering Manager - Onboarding Experience

8 matching positions

Principal Customer Experience Engineering Manager

The Principal Azure Customer Engineer (ACE) Manager is accountable for end‑to‑en...
Location
Location
India , Hyderabad
Salary
Salary:
Not provided
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in engineering, Computer Science, Information Technology, Data Analytics/Science, Artificial Intelligence, or related field, AND at least 12 years of experience in the technology industry, cloud, technical support, and/or customer experience engineering
  • OR equivalent experience
  • 5+ years of experience managing and leading highly technical, customer‑facing teams in a fast‑paced environment
  • Hands‑on experience with cloud technologies
  • Azure experience preferred
  • Strong communication skills and executive presence, with the ability to engage confidently with CxO and BDM audiences
  • Exceptional interpersonal, verbal, written, and presentation skills required
Job Responsibility
Job Responsibility
  • Lead a high‑performing team that supports top Azure customers and resolves critical, complex technical issues in a 24x7x365 environment
  • Hire, onboard, develop, coach, mentor, and evaluate Azure Customer Engineers
  • Build a team culture rooted in customer obsession
  • Build a framework where the team works closely with Azure engineering on complex issues and invests in engineering practices
  • Collaborate with Azure engineering teams using a prioritized set of opportunities to eliminate top issues impacting customer experience
  • Create standards and best practices that simplify and optimize support capabilities
  • Foster a culture of innovation by leveraging AI, encouraging automation, tooling enhancement
  • Lead operational excellence by reinforcing ACE accountability for complex cases
  • Attract and build a diverse, high‑performing team
  • Create an inclusive environment where every employee feels empowered and engaged
  • Fulltime
Read More
Arrow Right

Engineering Manager - Onboarding Team

The Onboarding team is at the core of Airwallex’s mission. We play a pivotal rol...
Location
Location
Singapore , Singapore
Salary
Salary:
Not provided
airwallex.com Logo
Airwallex
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years in backend/distributed systems engineering
  • 2+ years of management experience
  • Strong expertise in building scalable, fault-tolerant microservices
  • Experience in fintech, onboarding, KYC, or compliance systems is a plus
  • Empathetic toward customer onboarding pain points
  • balance security and UX
  • Strong analytical mindset, leveraging data to improve systems and outcomes
  • Committed to growing engineers and raising engineering quality
  • Able to translate technical concepts for stakeholders at all levels
  • Proactive, accountable, and able to drive projects to success end-to-end
Job Responsibility
Job Responsibility
  • Lead & Mentor: Manage, coach, and grow a team of frontend and backend engineers
  • Hands-On Leadership: Drive architecture and technical design for scalable KYC and onboarding systems
  • Build Scalable Onboarding Systems: Lead development of microservices in Java/Kotlin, supporting global identity verification, liveness checks, and risk-based operations
  • Collaborate Cross-Functionally: Partner with Product, Risk, and Compliance teams to align technical solutions with regulatory requirements and customer experience
  • Promote Operational Excellence: Define and measure SLOs for reliability and performance
  • Ensure Security & Compliance: Champion secure coding practices, robust authentication/authorization, and proactive vulnerability management
  • Innovate & Improve: Explore automation and AI-driven solutions to scale onboarding and enhance fraud detection
What we offer
What we offer
  • Impact: Shape Airwallex’s onboarding engine — the foundation of global business growth
  • Growth: Build your leadership career in a fast-paced, innovative fintech
  • Collaboration: Work with world-class engineers, product leaders, and compliance experts
  • Innovation: Drive adoption of AI, data, and automation in onboarding
  • Fulltime
Read More
Arrow Right

Product Manager, Onboarding Experience

Adyen seeks a high-impact Product Manager to build best-in-class, effortless, an...
Location
Location
United States , Chicago
Salary
Salary:
154000.00 - 200000.00 USD / Year
adyen.com Logo
Adyen
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of experience as a Product Manager in a Fintech SaaS environment or growth related roles (B2B or B2C), successfully leading cross-functional teams to develop and launch innovative software solutions
  • Customer Obsessed
  • Strategic Thinker
  • Results-Oriented
  • Analytical & Data-Driven
  • Entrepreneurial
  • Strong Communicator
  • Simplifier
Job Responsibility
Job Responsibility
  • Product Strategy: Define product vision and strategy focused on maximizing overall onboarding funnel performance and eliminating onboarding friction
  • Customer-Centric Development & Experimentation: Engage directly with all stakeholders to uncover hidden points of resistance and complexity
  • Build vs Buy Evaluations: Assess when to build functionality in-house versus when to leverage third-party solutions through strategic partnerships
  • Cross-Functional Leadership: Collaborate closely with engineering, design, data, compliance/regulatory, and commercial teams to build and launch pilots/MVPs
  • Performance & Iteration: Define metrics and KPIs to gauge the success of newly launched products, and iterate rapidly based on feedback, usage data, and changing market dynamics
  • Regulatory & Compliance Navigation: Operate effectively within a highly regulated environment, serving as the bridge between product innovation and regulatory requirements
  • Stakeholder Management: Present product concepts, updates, and results to executive leadership and secure buy-in on product directions and investments
What we offer
What we offer
  • RSUs
  • Fulltime
Read More
Arrow Right

Senior Product Manager, Onboarding Experience

Adyen seeks a high-impact Senior Product Manager to build best-in-class, effortl...
Location
Location
United States , Chicago
Salary
Salary:
180000.00 - 243000.00 USD / Year
adyen.com Logo
Adyen
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5 + years of experience as a Product Manager in a Fintech SaaS environment or growth related roles (B2B or B2C), successfully leading cross-functional teams to develop and launch innovative software solutions
  • Customer Obsessed
  • Strategic Thinker
  • Results-Oriented
  • Analytical & Data-Driven
  • Entrepreneurial
  • Strong Communicator
  • Simplifier
Job Responsibility
Job Responsibility
  • Product Strategy: Define product vision and strategy focused on maximizing overall onboarding funnel performance and eliminating onboarding friction
  • Customer-Centric Development & Experimentation: Engage directly with all stakeholders to uncover hidden points of resistance and complexity
  • Build vs Buy Evaluations: Assess when to build functionality in-house versus when to leverage third-party solutions through strategic partnerships
  • Cross-Functional Leadership: Collaborate closely with engineering, design, data, compliance/regulatory, and commercial teams to build and launch pilots/MVPs
  • Performance & Iteration: Define metrics and KPIs to gauge the success of newly launched products, and iterate rapidly based on feedback, usage data, and changing market dynamics
  • Regulatory & Compliance Navigation: Operate effectively within a highly regulated environment, serving as the bridge between product innovation and regulatory requirements
  • Stakeholder Management: Present product concepts, updates, and results to executive leadership and secure buy-in on product directions and investments
  • Fulltime
Read More
Arrow Right

Product Manager - Onboarding Experience

We are looking for an ambitious, driven Product Manager to join our team. At Sok...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
sokin.com Logo
Sokin
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Excited by and have experience in building products that customers love within the fintech space
  • Driven to make a difference and want to fully own your product roadmap
  • Enjoys getting into the details and understanding the mechanics of your product and the data behind it
  • Comfortable working closely with financial, risk, and legal stakeholders, ensuring products are designed in a user-centric way while remaining compliant
  • Enjoys working in cross-functional teams alongside engineers, designers, and other functions to deliver value to users
  • Has a good understanding of technical concepts and can work closely with engineers to find the best solution to a problem
  • Loves solving problems in innovative and creative ways
  • Candidates will need to have the right to work in the jurisdiction that they are looking to work in
Job Responsibility
Job Responsibility
  • Own the performance and continuous improvement of Sokin's client onboarding experience, diagnosing conversion rates across regions and systematically eliminating the friction that's causing users to drop off
  • Be responsible for diving deep into regional conversion data, identifying patterns in drop-off behavior, conducting user research to understand what's confusing or blocking people, and working with compliance and operations to distinguish between necessary friction and unnecessary complexity
  • Make our onboarding form simpler and more intuitive
  • Examine every field, every step, and every piece of copy, questioning what's actually required versus what's habit
  • A/B test form variations, optimize field validation, improve error messaging, and build conditional logic that shows users only what's relevant to them
  • Evaluate whether our document requirements make sense for different markets, whether our language and instructions are clear, and where third-party services (KYC providers, document verification) might be contributing to poor conversion through UX issues, high failure rates, or regional coverage gaps
  • Work closely with engineering to implement changes quickly and collaborate with operations to streamline manual review processes
  • Be accountable for onboarding conversion metrics, regional performance benchmarks, and the operational efficiency of our automated flows
  • Define and communicate the product strategy and roadmap aligned to the companies vision and strategy
  • Conduct market research to identify customer needs and market trends
What we offer
What we offer
  • Agile, flexible working culture
  • Inclusive work environment
  • Vibrant blend of diversity and inclusivity
  • Warm, welcoming, and inclusive environment where everyone feels valued and empowered to contribute their unique perspectives
  • Workplace where everyone can thrive and reach their full potential
  • Culture built on collaboration, innovation, and a shared passion for making a positive impact
Read More
Arrow Right

Engineering Manager, Driver Experience

We are looking for an Engineering Manager to lead one of the engineering teams w...
Location
Location
Estonia , Tallinn
Salary
Salary:
Not provided
bolt.eu Logo
Bolt
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience in team and stakeholder management within a tech environment
  • Prior experience in people management for at least 2 years
  • Ability to make data-driven decisions, using metrics to guide team priorities and product improvements
  • Good understanding of delivering and being part of ROI driven product roadmap development
  • Backend development experience, preferably in a product based Company
  • Ability to motivate, inspire, and attract top talent while fostering a high-performing engineering culture
  • Ability to lead initiatives end-to-end, driving execution even through the toughest challenges
Job Responsibility
Job Responsibility
  • Leading and mentoring a cross-functional team of engineers in the DriverX domain, fostering a culture of innovation and collaboration
  • Driving the development of flexible and responsive signup flow, natively on iOS and Android devices as much as in Web
  • help drivers onboard and successfully complete their first trips
  • Lead a team that impacts more than 1+ million partners working with Bolt
  • Ensuring technical excellence, maintaining high standards for quality, performance, and reliability in engineering projects
  • Collaborating closely with Product, Analytics, and Operations to define priorities, plan roadmaps, and deliver impactful solutions
  • Managing team growth and performance, including hiring, mentoring, and providing constructive feedback
What we offer
What we offer
  • Rewarding salary and stock option package
  • Flexibility of working in a hybrid mode
  • Take care of your physical and mental health with wellness perks
Read More
Arrow Right

Engineering Manager - Data Partner Experience

DPX sits within the org that builds the infrastructure powering the Plaid networ...
Location
Location
United States , New York
Salary
Salary:
216000.00 - 367200.00 USD / Year
plaid.com Logo
Plaid
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 6+ years of engineering experience
  • 3+ years managing engineering teams
  • Experience shipping customer-facing or partner-facing products
  • Strong systems design and architectural judgment
  • Track record of growing engineers and building team culture
  • Excellent communication skills, especially with non-engineering partners
Job Responsibility
Job Responsibility
  • Own technical execution and delivery for the DPX roadmap, including the Data Partner Dashboard, onboarding redesign, health monitoring, and migration tooling
  • Manage and grow a team of engineers across multiple locations
  • Partner with PM and cross-functional teams (Solutions Engineering, Data Partnerships, Data Partner Support) to align on priorities and unblock execution
  • Drive engineering quality: code reviews, design reviews, architectural decisions, reliability standards
  • Hire and develop engineers
  • Establish team processes and norms
  • Fulltime
Read More
Arrow Right

Manager, Onboarding and New Hire Experience

At Hadrian, we are building the teams and systems that power the future of aeros...
Location
Location
United States , Los Angeles
Salary
Salary:
123000.00 - 167000.00 USD / Year
hadrian.co Logo
Hadrian Automation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 5 years of experience in onboarding, people programs, learning and development, or HR operations with significant ownership of new hire experiences or program design
  • Proven ability to design and run multi month onboarding programs across varied functions
  • Experience building programs in a high growth, fast changing environment where clarity does not always exist and iteration is constant
  • Strong facilitation, presentation, and communication skills with the ability to engage diverse audiences across levels and job families
  • Ability to influence leaders and work cross functionally to create alignment, solve problems, and drive adoption of new processes
  • High level of systems thinking with the ability to connect dots between teams and identify operational gaps
  • Strong judgment and decision making skills with the ability to operate independently and prioritize effectively
  • A detail oriented builder who enjoys both designing strategy and executing the work
  • Comfort with HR systems, onboarding tools, and workflow automation
  • A warm, professional presence that helps new hires feel supported and welcomed
Job Responsibility
Job Responsibility
  • Own the full onboarding journey for all new hires, from pre boarding through first 90 days
  • Design and lead scalable onboarding programs that support rapid growth across all teams
  • Build role based and function specific onboarding tracks in partnership with Engineering, Manufacturing, Sales, and Business leaders
  • Facilitate New Hire Orientation, coordinate leader involvement, and ensure a strong Day 1 and first week experience
  • Create clear onboarding documentation, guides, templates, notifications, and manager playbooks
  • Partner with Recruiting, People Operations, IT, Facilities, Finance, and People Partners to ensure frictionless new hire readiness
  • Track and analyze onboarding effectiveness by measuring feedback, ramp milestones, and time to productivity
  • Use insights to adjust and improve programs, tools, and processes over time
  • Support onboarding readiness for new facilities, new functions, and new operational models as the company expands
  • Coach hiring managers on best practices for integrating and ramping new hires
What we offer
What we offer
  • Medical, dental, vision, and life insurance plans for employees
  • 401k
  • Relocation support may be provided for certain situations, based on business need
  • Flexible vacation policy
  • Fulltime
Read More
Arrow Right