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Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Marketing Technology team’s vision is to drive long term sustainable growth for the Airbnb community. Our mission is to build a best-in-class agentic system, and capabilities to support the growth of all Airbnb products, current and future. We achieve this by delivering highly personalized and relevant content and product experiences to the Airbnb community, both on and off of the Airbnb platform. The north star is full autonomy - where AI identifies opportunities, creates campaigns, personalizes experiences, and optimizes outcomes with minimal human-on-the-loop intervention. We are progressing along a deliberate maturity curve: AI assisted → agentic → autonomous, with human-in-the-loop controls at every stage to ensure brand safety, quality, and compliance. The platform deeply integrates with the Airbnb product, understanding the customer journey and enabling differentiated customer engagement experiences to drive product growth. The platform also powers digital marketing channels including landing pages, email, push, SMS, and digital advertising, as well as the machine learning/AI and data platforms that feed into the management and optimization of these channels. You'll lead two closely partnered teams: the Segmentation Platform, which owns the audience infrastructure used across every marketing surface at Airbnb, and the Insights Platform, which provides the observability and analytics layer that marketing teams rely on to understand campaign performance and drive decisions. Both teams work hand-in-hand with a shared Product Manager and collaborate deeply with Communications, Orchestration, Delivery, and Growth Data Platform teams.
Job Responsibility:
Lead weekly planning, roadmap reviews, and cross-team syncs for Segmentation and Insights Platform, keeping delivery on track and stakeholders well-informed
Run 1:1s with engineers, with intentional focus on career growth, technical skill development, and early identification of blockers
Serve as the primary engineering DRI for cross-team dependencies — fielding requests from teams across Airbnb tech. and making clear, reasoned prioritization calls
Partner with the Product Manager to sequence the roadmap
Drive technical strategy for the Insights Intelligence Engine — Airbnb's emerging AI/ML anomaly and trend detection system — working across ML, Data Engineering, and Analytics Engineering disciplines
Oversee the design, delivery, and operational health of production agentic systems: autonomous pipelines, LLM-orchestrated workflows, and multi-agent architectures running at Airbnb scale
Champion AI-native development practices across both teams — from AI-assisted coding and review workflows to the use of agents in CI/CD, on-call response, and data quality monitoring
Own the health and operational maturity of both teams: on-call programs, incident retrospectives, SLO definitions, and runbook quality
Represent both platforms in org-wide planning cycles and contribute to the broader Marketing Technology engineering strategy
Requirements:
9+ years of software engineering experience, with 4+ years in an engineering management role leading platform or infrastructure teams
Demonstrated experience managing engineers across a range of seniority levels, including early-career engineers, with a track record of meaningful career growth outcomes
Strong technical foundation in distributed data systems, backend infrastructure, or marketing/ad technology platforms – able to engage credibly in architecture and design conversations
Experience owning cross-team platform relationships: managing inbound dependency requests, negotiating priorities, and communicating commitments with confidence
Track record of delivering complex, multi-quarter technical roadmaps in fast-moving environments
Fluency in data-driven engineering practices: data pipelines, analytics infrastructure, observability, and operational excellence
Nice to have:
Experience with audience segmentation, targeting systems, or marketing data infrastructure at scale
Familiarity with ML/AI-powered analytics systems or experience managing engineers working on applied ML workstreams
Hands-on familiarity with agent frameworks and orchestration tooling (e.g., LangGraph, CrewAI, Autogen, or similar) and practical knowledge of where these systems break down in production
Experience managing teams that own on-call rotations and production services with external SLAs
Comfort navigating the intersection of engineering, data science, and analytics engineering disciplines within a single team
Experience actively integrating AI-assisted development practices into team workflows and advocating for their adoption