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Groupon is on a radical journey to transform our business with relentless pursuit of results. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success. The impact here can be immediate due to our scale and the speed of our transformation. We're a "best of both worlds" kind of company. We're big enough to have the resources and scale, but small enough that a single person has a surprising amount of autonomy and can make a meaningful impact. We are undergoing a radical transformation—and we’re seeking engineering leaders for the Marketing org (Organic or paid marketing domains), powering millions of real-time communications and defining the future. Our mission is to drive engagement and conversions by reaching the right users with the right message at the right time—without relying on paid media.
Job Responsibility:
Customer Communication Excellence: Drive reliability, performance, and personalization across our Dispatch and Subscription systems
Achieve a 99.99% delivery success rate and under 1s latency for real-time communications
Subscription Platform Growth: Lead engineering teams focused on the evolution and scalability of our subscription systems
Enable 2x growth in subscriber engagement and conversion over the next 12 months
Platform Scalability & Operational Efficiency: Reduce technical debt and optimize resource usage across core services by modernizing legacy infrastructure and adopting cloud-native patterns
Achieve a 30% reduction in platform operational costs while improving performance benchmarks
Engineering Team Performance & Growth: Build high-performing, autonomous, and globally distributed teams that execute with agility and ownership
Maintain 90%+ team engagement and less than 10% regrettable attrition, with measurable velocity improvements
AI-First Transformation Enablement: Champion the integration of AI/ML where it enhances business outcomes, from system automation to intelligent routing and customer experience
Deliver at least 2 AI-driven features or systems into production per year
Take full ownership of the project deliveries across multiple platform services
Collaborate cross-functionally to ensure delivery of business features aligned with cost, scale, and speed goals
Drive technical discussion and decisions within the team’s scope, participate in design and code reviews
Hire and develop the team members, and manage their performance actively
Lead and mentor engineers and managers, focusing on impact, autonomy, and innovation
Establish and enforce engineering best practices, especially in a microservices, cloud-native, CI/CD environment
Drive architectural decisions that align with Groupon’s transformation and cost optimization objectives
Manage team health and performance through coaching, feedback, and regular career development conversations
Lead with empathy, vision, and a strong bias for measurable results
Requirements:
BE/BTech or ME/MTech degree in Computer Science, Software Engineering from a recognised institute
10+ years of overall industry experience with 4 years of leadership (hands-on engineering management) role in developing and supporting web applications, micro services in a distributed environment
Experience with managing platform services, delivering projects in a dynamic environment
Experience with managing high-performance individuals in different time zones
Good communication and collaboration skills, and the ability to deal with ambiguity
Strong experience in programming languages - Java and competent in designing and building enterprise-scale applications, common frameworks, etc.
Experience building and scaling large-scale distributed systems and development experience with service-oriented architectures/microservices
Prior AWS/GCP/Azure/Pivotal Cloud Foundry experience is a must
Proven success managing and scaling platform services in fast-moving environments
Experience leading cross-regional teams and driving platform-level strategies
Strong understanding of cloud infrastructure, distributed systems, and messaging patterns
Passion for mentorship, performance management, and Values alignment
Commitment to customer impact, technical quality, and agile practices
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