This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
Lead the Personalization Platform team within Growth Engineering. Build, scale, and maintain Zapier's personalization infrastructure that powers contextual experiences across the entire product. Enable data-driven product experiences, enhance user engagement through personalized recommendations, and build foundation for tailored experiences at scale.
Job Responsibility:
Define technical strategy for the Personalization Platform
Lead technical execution (system design, architecture, operational excellence)
Own development of self-service tools for A/B tests and personalized experiences
Partner with Data org to implement recommendation engines and user context APIs
Build and maintain high-throughput, low-latency real-time systems
Stay on top of personalization and experimentation trends
Develop team through one-on-ones and meetings
Build rapport and support team through coaching and mentorship
Participate in code reviews and spread technical knowledge
Maintain customer focus using feedback and data insights
Recruit, onboard, and train new engineers
Create documentation and training resources
Requirements:
3+ years managing teams focused on personalization, experimentation, or growth platforms
Deep technical expertise in modern web technologies and personalization ecosystems (recommendation engines, A/B testing platforms, feature flagging, real-time data pipelines)