Engineering Manager - Customer Risk Job at Adyen (Amsterdam)

Engineering Manager - Payment Risk

We build simple yet innovative consumer products and developer APIs that shape h...

Location

United States , San Francisco

Salary:

214800.00 - 366000.00 USD / Year

Plaid

Expiration Date

Until further notice

Requirements

2+ years of engineering management experience with significant experience as a software engineer
Experience owning a production product and working with a product manager and/or business partners to drive business impact
Deep experience with distributed architecture and systems
Track record of building and growing high performing engineering teams
Experience working with machine learning-based technology and/or products, including knowledge of ML & data data infrastructure

Job Responsibility

Set and execute on technical strategy across systems, data, and ML infrastructure
Set and maintain a high bar for quality and velocity for your team, leading by example and getting in the weeds of what your team is building
Set and hit ambitious goals that represent delivering value to our customers and building robust foundations
Hire, mentor and grow engineers across a range of seniority levels
Run team process, including micro and macro-execution and collaboration across functions & teams

What we offer

medical
dental
vision
401(k)

Fulltime

Engineering Manager - Payment Risk

We build simple yet innovative consumer products and developer APIs that shape h...

Location

United States , New York

Salary:

214800.00 - 366000.00 USD / Year

Plaid

Expiration Date

Until further notice

Requirements

2+ years of engineering management experience with significant experience as a software engineer
Experience owning a production product and working with a product manager and/or business partners to drive business impact
Deep experience with distributed architecture and systems
Track record of building and growing high performing engineering teams
Experience working with machine learning-based technology and/or products, including knowledge of ML & data data infrastructure

Job Responsibility

Set and execute on technical strategy across systems, data, and ML infrastructure
Set and maintain a high bar for quality and velocity for your team, leading by example and getting in the weeds of what your team is building
Set and hit ambitious goals that represent delivering value to our customers and building robust foundations
Hire, mentor and grow engineers across a range of seniority levels
Run team process, including micro and macro-execution and collaboration across functions & teams

What we offer

medical
dental
vision
401(k)

Fulltime

Customer Project Manager – High Touch Engineer

The CNS Manager is an administrative profile similar to High Touch Operations Ma...

Location

Italy

Salary:

Not provided

Flint International

Expiration Date

Until further notice

Requirements

College/University degree or equivalent plus 4-6 years related experience in a project management environment in comparable industry
ideally (not required) in an IT/Telco centric organization
Language Requirements: Italian and English

Job Responsibility

Implement project structure and process to enable the delivery team to achieve on time, within budget, high-quality business outcomes for Cisco Customers
Ensure scope and Change Management are in place for the project duration
Ensure key stakeholder status reporting
Risk, issue, communications management
Typically leads up to five (5) medium-sized customer projects
Moderate risk profile
Medium volume of dependencies
New or existing technology projects
tracking incidents, creating standard customer reports, and ensuring proper data management of sensitive customer information
coordinates all areas of Cisco to assist the customer in resolving their incidents as quickly as possible, maximizing availability

Senior Customer Success Manager

At Apollo GraphQL, we’re on a mission to empower developers by simplifying how s...

Location

United Kingdom

Salary:

Not provided

Apollo GraphQL

Expiration Date

Until further notice

Requirements

7+ years of experience in a technical, customer-facing role, such as Technical Project Manager, Customer Success Manager, Customer Success Engineer, Technical Account Manager, Professional Services Consultant, Service Delivery Manager, or Engagement Manager
Proven experience leading customer-facing project management and service delivery engagements
Strong ability to coordinate cross-functional teams, set milestones, and ensure execution
Skilled in partnering with Sales to drive customer adoption, expansion, and success by aligning service delivery with business goals and identifying growth opportunities
Experienced in working with software engineering teams as primary stakeholders, with a strong ability to engage senior engineering leaders and platform teams at large enterprises
Strong understanding of cloud-native software development, APIs, and web technologies
Experience managing high-value accounts and delivering a white-glove experience
Ability to drive measurable results and help customers achieve business outcomes
Exceptional interpersonal and communication skills, with the ability to build trust and influence decision-makers
Openness to occasional travel based on customer needs

Job Responsibility

Serve as the primary point of contact for Enterprise customers, orchestrating their entire journey once they become Apollo customers
Own product adoption for your accounts, working in close partnership with sales to co-pilot their success
Guide customers through a tailored, high-touch journey, helping them achieve meaningful milestones like moving a new team into production or solving governance challenges
Oversee service delivery engagements with professional services and solution architects, leading structured project execution, milestone tracking, risk management, and on-time delivery of customer initiatives
Regularly engage with customers to address their questions, align on goals, and connect them with the right resources for success
Translate technical solutions into tangible business value, showing customers how Apollo can generate revenue and reduce risks
Develop and maintain customer success plans, capturing goals, roadmaps, and strategies for long-term success
Facilitate cross-functional collaboration, ensuring technical and business leaders are engaged to drive execution and value realization
Advocate for customer needs within Apollo, ensuring they are prioritized across teams, while leading both short- and long-term customer engagements

What we offer

equity
benefits

Engineering Program Manager

The Engineering Program Manager for Engineer-to-Order (ETO), based in Horsham PA...

Location

United States , Horsham

Salary:

99000.00 - 125000.00 USD / Year

Veeco Instruments

Expiration Date

Until further notice

Requirements

Bachelor's degree in an Engineering discipline (Mechanical, Electrical, Systems, Control or Software Engineering preferred) and a minimum of 5 years of experience in product design and development or a Master’s degree and 3 years of experience is required
Project/program management experience is required
Knowledge of semiconductor, data storage or other capital equipment industries is a plus
PMP certification preferred
Leading development programs for complex technical equipment (hardware) involving multi-discipline engineers
Estimating, schedule development and control, resource planning
Management of program risk through risk identification, quantification, and control using formal program management practices
Exposure to PLC and phase gate review experience preferred
Experience working directly with customers, external suppliers and outsource partners
Experience working within an ISO-certified organization is preferred

Job Responsibility

Lead cross-functional Engineering team to execute new tool and upgrade Engineer-to-Order (ETO) projects
Participate in customer specification and quote reviews with Operations and Product Marketing prior to quote delivery
Upon purchase order acceptance, work closely with Marketing and Operations to schedule Engineering activities in coordination with the build schedule and committed delivery date
Act as Liaison between Engineering, Marketing, Operations, and Technical Support throughout the project life cycle (PLC)
Drive all engineering documentation and deliverables to be prepared in accordance with applicable company format and procedural requirements and to be completed, up-to-date, and released upon completion of an ETO project
Translate customer configuration requirements into system design requirements and communicate those requirements to Engineering
Ensure Engineering support to Operations during the entire build process
Manage internally and externally sourced engineering changes that are compliant with the Veeco change process and in support of program schedule requirements
Drive the creation of installation, setup, and calibration instructions, with Engineering staff support, as part of system delivery or update kit containing new features or functions

What we offer

Medical, Dental, and Vision
Employee Stock Purchase Plan (ESPP)
401(k) with Company Match
Holiday, Vacation, and Sick Time
Flexible Spending Accounts (FSA)
Commuter Benefits
Life and Accident Insurance
Disability Insurance
Tuition Reimbursement
Employee Assistance Program (EAP)

Fulltime

Customer Success Manager

We're expanding our Post-Sales team in Hyderabad and looking for experienced Cus...

Location

India , Hyderabad

Salary:

Not provided

Highspot

Expiration Date

Until further notice

Requirements

5+ years of consulting, services, customer success, or account management experience, directly managing customers and customer relationships
Excellent communication skills (verbal, written, presentations) and the ability to synthesize and summarize complex problems for an executive audience both internally and externally
Strong collaboration skills to influence and gain alignment across internal and external stakeholders
Proven ability to consult with customers at all levels of seniority to understand their business goals and to craft and deliver plans to exceed customer expectations for value
Ability to thrive in ambiguous situations and is excited to create structure and process as we go for our largest customers
Prioritizes customer experience with a focus on customer satisfaction and retention. You strive to understand clients’ strategic business goals, deploy critical thinking in leading and executing your portfolio, anticipate future needs, and determine solutions.
Believes profitable customer relationships are founded on respect and that growth and expansion come from cultivating relationships. You have shown the capacity to develop relationships and optimize enterprise customer accounts, you understand what it means to evangelize your product.
Excited about the ways products can be used to accelerate business goals. You have a strong intuition for business and an admiration for driving software solutions.
Loves to learn about sophisticated technical products and to understand the intricacies of how they work.
A teammate with a high level of integrity and a desire to assist your team. You stay calm in the face of technical and/or customer challenges. You corral the right people to resolve and infect others with your can-do spirit.

Job Responsibility

Analyze customer usage data to identify trends, areas for improvement, and opportunities for increased engagement. and proactively address risks to ensure retention.
Develop actionable insights and recommendations based on data analysis to inform strategic decisions and help customers achieve their goals.
Proactively identify and mitigate customer risks by monitoring adoption metrics and sentiment analysis, escalating issues as needed to ensure retention and growth.
Develop account maps, identifying key players, and understanding customer’s businesses via 10k and other publicly available information.
Enable customers to realize the full value of the Highspot platform and be able to articulate that value throughout their company. Deeply understand customer’s needs, thoughtfully helping business leaders to find opportunities to expand value, our footprint and depth of engagement.
Multi-thread to any stakeholder you need to engage across Enablement, Sales, Marketing, Operations, Finance, IT, and others at all levels (ATL, OTL, and BTL) to accomplish your goals
in the event of key customer stakeholder turnover, you seek and build replacement relationships.
Collaborate with your Account Management partners on account strategy and execution.
Identify expansion and upsell opportunities to drive revenue growthIdentify and position add-on services to support customers in achieving their business outcomes and maximizing ROI
Ensure execution of customer maturity and technical discussions via coordinating solutions internally across engineering, marketing, product, and support teamsKey

Fulltime

Consumer Protection Compliance Program Manager, Customer Remediation

At Block, we build products designed to expand access to financial services whil...

Location

United States , Bay Area

Salary:

103200.00 - 193600.00 USD / Year

Block

Expiration Date

Until further notice

Requirements

6+ years of experience in compliance, risk management, or remediation oversight within financial services or fintech
Demonstrated ability to develop and operationalize frameworks for issue remediation, customer restitution, or corrective action programs
Deep understanding of consumer protection regulations (UDAAP, EFTA, Reg E, Reg Z, BSA/AML, or related frameworks)
Experience working across multiple global regions such as the UK, Canada, and Australia is a strong plus
Proven experience managing cross-functional programs with Legal, Risk, Engineering and Product partners in a complex, fast-paced environment
Strong analytical and documentation skills with the ability to assess root causes, design fair outcomes, and translate findings into actionable program improvements
Excellent communication and influence skills, with experience presenting to senior leadership and regulators
A passion for ensuring customers are treated fairly and transparently

Job Responsibility

Design Block’s remediation framework, including policies, procedures, and governance standards that guide how customer-impacting compliance issues are assessed, corrected, and reported
Oversee the execution of specific remediation programs, ensuring they meet regulatory expectations and achieve fair, consistent outcomes for affected consumers
Collaborate with cross-functional partners including Legal, Risk, Engineering and Operations to ensure appropriate root cause analysis, issue remediation, and documentation of corrective actions
Communicate effectively to senior leadership and other stakeholders, ensuring transparency and accountability across programs
Implement effective issue escalation and decision documentation processes, ensuring key remediation decisions are approved, recorded and actioned appropriately
Evaluate the effectiveness of remediation programs, identifying opportunities to improve controls, prevent recurrence, and strengthen customer trust
Partner closely with the UDAAP Program Manager to ensure that “lessons learned” from remediation activities are fed back into preventive compliance measures, policy updates, and training
Stay up to date on regulatory guidance and industry best practices related to customer remediation and consumer harm mitigation

What we offer

Remote work
Medical insurance
Flexible time off
Retirement savings plans
Modern family planning

Fulltime

Sr Principal Engineering Program Manager

The Engineering Program Manager is responsible for planning, tracking, and drivi...

Location

United States , Aguadilla

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Experience managing a variety of business or product development programs is required
Knowledge of private cloud initiatives and the strategic direction of private cloud
Bachelor’s or master’s degree in Business Management, Engineering, Computer Sciences, or equivalent
PMP/PMI certification preferred
Experience presenting and working with executive level management
6+ years of experience managing/supporting engineering teams at the executive level
5+ years of experience with software development and cloud train release models
5+ years managing highly complex NPI engineering programs utilizing standard Program Management tools while implementing best practices across each phase of the program
Excellent project management skills, including project structuring and managing multiple work streams interdependently
Strong analytical thinking, analysis, and problem-solving skills

Job Responsibility

Managing highly complex engineering programs utilizing standard Program Management tools while implementing best practices across each phase of the program
Creating and managing program schedules that show all applicable stakeholders, risks, issues and dependencies while maintaining a clear and well-defined path to completion
Overseeing and ensuring all program deliverables are released and align with applicable milestones and completion criteria
Partnering with Product Management to understand the market, customer requirements, product area/roadmap, roadmap dependencies & targeted technical needs
Ensuring team members are aligned prior to key milestone checkpoints & governance reviews and that core functions are aligned with their respective leadership
Communicating program changes and updates proactively and effectively – verbally and in writing, while working to create simple messaging for complex topics
Managing cross-functional teams, working with peers to establish and strengthen relationships that foster communication and a sense of teamwork
Providing clear, timely and objective communication to executives
Documenting program results and where applicable drive lessons learned
Leading through ambiguity and change and being an advocate for process improvement initiatives and ideas

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion.

Fulltime

Engineering Manager - Customer Risk

Adyen

Location:
Netherlands , Amsterdam

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 05, 2026

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