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We build simple yet innovative consumer products and developer APIs that shape how everybody interacts with money and the financial system. We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam. The Customer Growth and Experience (CGX) org's mission is to accelerate customer velocity and create delightful experiences at the most pivotal stages of our customers’ journeys with Plaid. We achieve this in three ways: 1/ Driving revenue acquisition, accelerating customer launch and activation, and scaling usage. 2/ Increasing the operating efficiency of our GTM and GTM supporting teams (NBs, AEs, AMs, Support, Implementation, TAMs, Customer Oversight, Finance, and Commercial). 3/ Enhancing the developer experience and the experience of all emerging dashboard personas. You will lead an engineering organization of 35+ people spread across teams focused on growth, developer relations, developer experience (including Plaid's public API and external MCP servers), customer onboarding, the developer dashboard, and billing.
Job Responsibility:
Supporting the growth of a strong team of Engineering Managers and Senior ICs
Partnering closely with your product counterpart and cross-functional partners to serve CGX’s many internal stakeholders
Ensuring the area’s technical strategy is aligned with future product needs
Partner with your product counterpart to refine the area’s strategy and set short and long-term goals
Revising the organizational structure of your engineering teams over time as needed
Partnering with recruiting to fill key roles with top talent
Requirements:
Experience managing a team composed primarily of Engineering Managers
Proven track record of working effectively with cross-functional partners (ideally outside of Eng/Product/Design as well)
Nice to have:
a mix of experience working on both customer-facing and internally-facing teams