Engineering Manager, CS Data Services Jobs

Customer Service Project Manager (Digital Solutions)

At Flix, we offer a dynamic work environment with competitive pay, strong growth...

Location

Portugal , Lisbon

Salary:

Not provided

Cherry Ventures

Expiration Date

Until further notice

Requirements

Strong project management mindset with proven experience in automation, AI-driven support, or self-service platforms
Ability to translate operational pain points into clear product problems and prioritization decisions
Experience working with multilingual customer journeys and markets
Fluency in English is a must
Data-driven approach: confident using dashboards, funnels, and metrics to guide decisions
Comfortable working with engineering teams and discussing requirements at a technical-concept level
Strong stakeholder management across CS operations, product, tech, and localization
Bias for action: you move fast, simplify, and focus on solutions that scale

Job Responsibility

Co-own the end-to-end strategy for automated resolution across text and voice bots
Translate CS needs into clear product priorities that reduce dependency on human agents
Partner with Tech to design, build, and ship automation capabilities that work reliably across languages
Monitor performance by language + contact reason and continuously improve auto-resolution rates
Work cross-functionally with Operations, Quality, and Content teams to remove blockers and simplify flows
Define and maintain a strong measurement framework: accuracy, containment, latency, customer effort
Drive experimentation: A/B tests, prompt optimization, journey redesign, and new automation use cases

What we offer

Travel perks: 12 free Flix vouchers + 12 discount vouchers for friends & family
Work from (M)Anywhere: Depending on your role, work from another location for up to 60 days per year
Hybrid work model: We are an office-first company, but we offer flexibility to balance work and life
Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members
Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills
Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career

New

Software Engineer 2 / Senior Software Engineer

We are looking for an experienced Software Engineers for our Bangalore location ...

Location

India , Bengaluru

Salary:

Not provided

Komprise, Inc.

Expiration Date

Until further notice

Requirements

Solid grasp of computer science fundamentals and especially data structures, algorithms, multi-threading
Ability to solve difficult problems with a simple elegant solution
Should have solid object-oriented programming background with impeccable design skills
Experience in developing management applications and performance management applications is ideal
Experience with object-based file systems and REST interfaces is a plus (e.g. Amazon S3, Azure, Google Cloud Service)
Should have a BE or higher in CS, EE, Math or related engineering or science field
At least 5+ years of experience in software deployment
Tech Stack: Java, Maven Virtualisation, SaaS, Github, Jira, Slack, Cloud Solutions and Hypervisors

Job Responsibility

Responsible for designing and developing features that powers Komprise data management platform to manage billions of files and petabytes of data
Responsible for designing of major components and systems of our product architecture, ensuring that Komprise data management platform is highly available and scalable
Responsible for writing performance code, evaluate feasibility, develop for quality and optimize for maintainability
Work in agile, customer focused and fast paced team with direct interaction with the customers
Responsible for analysing customer escalated issues and provide resolutions in a timely manner
Should be able to design and implement highly performant, scalable distributed systems

New

Customer Success Manager, AI-First

As the AI First Customer Success Manager at Puffy, you will architect a scalable...

Location

United States , North Hollywood, LA

Salary:

110000.00 USD / Year

Puffy

Expiration Date

Until further notice

Requirements

5+ years of experience in a customer success or operations management role, with a proven track record in a high-performance e-commerce environment
A deep, systems-thinking mindset
you are obsessed with process mapping, workflow optimization, and building scalable, automated solutions
Demonstrated ability to lead and develop a team, with specific experience in training agents on new technologies and processes
Highly analytical and data-fluent
you are comfortable building dashboards, interpreting complex data sets, and using your findings to drive strategic decisions
Expert-level knowledge of Zendesk administration (macros, triggers, workflows), hands-on experience training and tuning a chatbot (like Alhena AI), and proficiency with data visualization tools (e.g., Looker, Tableau)

Job Responsibility

Own and manage the entire Customer Service tech stack (Zendesk, Alhena AI, etc.), ensuring maximum uptime, efficiency, and ROI
Continuously research, pilot, and integrate new AI technologies (including voice, sentiment analysis, and predictive support tools) to keep Puffy at the forefront of the luxury e-commerce experience
Design, build, and optimize automated workflows to systematically resolve Tier-1 customer inquiries, with a relentless focus on increasing our AI containment rate
Engineer a flawless handoff process between AI and human agents, ensuring escalations are seamless, data-rich, and efficient
Develop and own the master dashboard for all CS operations, tracking key system metrics (AI response time, ticket volume, queue performance) and team KPIs
Establish a data-driven QA framework to monitor the performance of both AI and human interactions, identifying trends and opportunities for systemic improvement
Deliver concise, weekly KPI reports to the Director of CS, translating complex operational data into clear business insights and strategic recommendations
Manage and resolve all high-level customer escalations, using each case as an opportunity to identify and fix root-cause process or system failures
Develop and lead a world-class training program focused on making our support agents "AI-first," enabling them to masterfully use new tools and workflows to drive sales and resolve complex issues
Manage the day-to-day needs of the support team (8-9 agents), including conducting 1:1s, handling performance management, and overseeing career development in partnership with the Director of CS

What we offer

Continuous learning
10% monthly bonus
Premium insurance
Achievement recognition
Free snacks and lunches
Generous annual leave
AI tools and tech stack
18+ nationalities
Social events & activities
Learning and development support (we pay for courses you need to upskill)

Fulltime

Axway ST Senior Software Engineer

Senior Software Engineer role focusing on Axway MFT products, cloud technologies...

Location

India , Noida

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Autonomous with one programming language/scripting
Autonomous with one Database. Good understanding of SQL queries
Autonomous with Unix/Linux/RedHat/CentOS/AIX etc.
Network protocols & security (encryption / authentication / Certificates). Exposure of middleware technologies
Good hands on the Axway MFT products (XFB, Gateway, Secure Transport)
Knowledge of SSL/encryption/Keys/certificates.
Strong knowledge of AS2, SFTP, FTP, FTPS, HTTP/S data communication protocols with expertise using any gateway tool.
Experience working with Trading Partner Profile Management and configurations
Cloud Awareness- GCS/S3, skills on troubleshooting, logging/debugging
Cloud / Managed Services / Product Support (L2/L3) exposure.

What we offer

Commitment to fighting against all forms of discrimination
Inclusive and respectful work environment
Positions open to people with disabilities

Fulltime

Director of Customer Success, EMEA

We’re looking for a Director of Customer Success – EMEA to join our global team ...

Location

Israel , Tel Aviv

Salary:

Not provided

Cyera

Expiration Date

Until further notice

Requirements

5+ years of experience leading technical CS, TAM, or Professional Services teams, including experience managing multi-regional teams across EMEA
Served as a Head/Director of CS, or in a similar leadership role, within a B2B SaaS or cybersecurity organization
Strong technical support mindset, with the ability to guide teams through complex troubleshooting, root-cause analysis, and customer escalations
You are comfortable partnering directly with Support and Engineering to resolve critical issues, streamline escalation paths, and ensure a seamless, high-quality customer experience
Excel at building scalable processes, driving adoption, managing renewals, and leading change across complex environments
Thrive in a fast-paced, high-growth, and ambiguous startup environment, making decisions with clarity and confidence
Bring a strong technical orientation, with experience working alongside Product, Engineering, and Architecture teams
Fluent in Salesforce, BI tooling, customer analytics, and data-driven decision-making
A compelling communicator, capable of leading both executive-level business discussions and deep technical workshops
Willing and able to travel 25–50% to engage directly with customers and teams.

Job Responsibility

Lead and scale technical Customer Success teams across EMEA, shaping team structure, methodologies, and execution standards as Cyera expands globally
Develop and operationalize CS infrastructure—including customer journeys, playbooks, QBR frameworks, KPIs, and dashboards—to drive predictable outcomes and organizational alignment
ֿBuild and own a comprehensive renewals strategy covering process design, forecasting, workflows, timelines, and escalations to ensure timely renewals, reduced churn, and strong retention
Collaborate closely with CSEs, Account Managers, and cross-functional leaders to streamline renewals and remove operational friction
Act as a strategic partner to enterprise customers, deepening relationships, understanding business goals, identifying expansion opportunities, and driving measurable value throughout the lifecycle
Monitor customer health, usage patterns, adoption trends, and risk indicators
proactively address issues to prevent escalations and protect satisfaction
Lead cross-functional initiatives to resolve renewal challenges, enhance onboarding and training, optimize support processes, and improve operational efficiency across regions
Partner with Product, OCTO, Sales, SEs, Support, and Services to align priorities, influence roadmap decisions, and ensure seamless customer transitions
Oversee end-to-end CS operations, including onboarding, enablement, engagement, and documentation, implementing best practices and standard operating procedures

Fulltime

New

Senior Product Analyst

Reporting to our Head of Product and Design, we are looking for a Senior Product...

Location

Ireland , Dublin

Salary:

Not provided

Tines

Expiration Date

Until further notice

Requirements

5-7 years experience in product analytics with B2B SaaS products
Strong SQL skills
confident with CTEs, window functions, and building clean funnels, cohorts, and retention views
Experience with dbt for building clean product data models with appropriate tests
Proficiency with BI tools for dashboard creation (we use Omni)
Experience instrumenting product tracking and defining event taxonomies
Experimentation fluency
can design powered experiments with clear success and guardrail metrics
Python for data analysis, statistical modeling, and ad-hoc exploration
Strong product sense

Job Responsibility

Product instrumentation & data quality: Shape event taxonomy and tracking for product analytics. Ensure stable, trusted definitions across the organization. Partner with engineering to instrument tracking where relevant. Work with data engineering to design pipelines for new product data sources, including data tests and QA
User behavior & journey analytics: Map user journeys across the product
identify friction points, adoption patterns, and where users struggle or succeed. Build frameworks for measuring feature adoption, activation, and engagement across different user segments. Analyze usage patterns to identify opportunities for product improvement. Be the voice of users (plural) in product conversations
surface trends, not edge cases
Experimentation & feature rollouts: Design experiments to test product changes
draft hypotheses, define success metrics, conduct power analyses. Analyze experiment results and present findings to product and engineering teams. Monitor feature rollouts and create "feature health" views for ongoing tracking
Engineering operations & performance: Report on operational metrics such as latency, performance bottlenecks, and system behavior. Work with engineering managers to define meaningful KPIs for their teams. Analyze AWS infrastructure costs and usage patterns to inform technical optimization. Pull data from AWS services and translate technical metrics into actionable insights
Product & design partnership: Partner with PMs to set success metrics and measurement frameworks for new initiatives. Work with design team to measure impact of UX changes and inform design decisions with data. Provide quantitative UX research assistance when required. Provide input on in-product analytics and reporting as a subject matter expert. Challenge teams on what metrics actually matter
help establish north star metrics where needed
Cross-functional insights & enablement: Build self-serve dashboards (Omni) that answer top product questions. Work with GTM and CS teams to identify product signals for expansion or churn risk. Support pricing team with analysis on feature utilization and product cost drivers. Partner with product marketing to measure effectiveness of content and materials

What we offer

Competitive salary
Startup equity & extended exercise window
Matching retirement plans
Home office setup
Private healthcare plans
25 days annual leave
Extra company holidays
Generous parental leave programs
Flexibility in how and where you work
Phone and home Internet allowance

New

Senior Routing & Channel Optimisation Coordinator

This role within the Channel Performance and Optimisation team will play a part ...

Location

Ireland , Dublin

Salary:

60000.00 - 70000.00 EUR / Year

Airbnb

Expiration Date

Until further notice

Requirements

Strong technical CS experience in large scale operations
3+ years experience in similar role supporting channel routing, rules and configuration
Experience as a Genesys administrator is a plus
Bachelor's degree ideally in a business discipline
Exceptional collaboration, partnership and influencing skills with the ability to work in a global environment across multiple locations and time zones
Demonstrated interpersonal skills to interface well with operations and business partners at all levels
Outstanding written and verbal communication ability to a diverse stakeholder audience, including a global team of C-level executives, product, and technical stakeholders
Strong customer engagement and relationship management skills
Comfortable in an ambiguous matrixed organisation
Strategic platform and system thinker who can balance big picture strategy with detailed, flawless execution

Job Responsibility

Collaborate with technical teams to drive optimisation of the routing rules and flows to ensure optimum customer experience and business efficiency
Collaborate with technical teams and product managers to drive requirements & strategy for customer contact channels
Maintain industry knowledge of current & evolving technologies for channel routing and optimisation
Define and drive routing prioritisation including hours of coverage, overflows and service level protection
Work closely and collaboratively with CS operations and engineering teams to ensure reliable operations and SLAs are met or exceeded
Establish and support the ongoing process for real time updates to channel routing including updates to routing messages and announcements to cover all emergency situations and coordinate delivery through our real time teams
Queue management maintenance and updates
Support project teams in creating new routing flows, routing rules and agent permissions
Supports movement of worktypes between inhouse and partner operations by delivering changes to routing and routing rules
Actively support tactical changes during backlog situations with overflow routing, concurrency settings and conditional group routing ring timeouts

What we offer

bonus
equity
benefits
Employee Travel Credits

Senior Integrations Engineer, Enterprise Integrations & Agentic AI

We are seeking a Senior Engineer, Enterprise Integrations & Agentic AI to design...

Location

United States , San Francisco; New York City; Austin

Salary:

227000.00 - 294600.00 USD / Year

Airtable

Expiration Date

Until further notice

Requirements

10+ years of experience in integrations, software development, or systems engineering
Strong experience with integration/iPaaS platforms such as Workato, Zapier, Mulesoft, Hightouch, AWS, etc
Proficient in Python, cloud development (AWS or GCP), and handling large-scale data processing workloads
Deep hands-on expertise in integration architecture, API management, and data synchronization patterns (event-based, webhook, polling, etc.)
Experience with AI agent development, prompt engineering, and integration of LLMs into workflows
Experience with vibe coding—leveraging AI tools (e.g., Cursor, Bolt, Claude Code) to accelerate development velocity
Proficiency in working with Salesforce and Workday, including custom reports, calculated fields, and Workday Studio integrations
Solid understanding of integration security, data governance, and compliance practices
Strong understanding of authentication/authorization standards like OAuth 2.0 and SAML
Experience with data formats like JSON and XML and data transformation techniques

Job Responsibility

Design, build, and optimize scalable enterprise workflows using Workato, Hightouch and Workday Studio
Expand our integration stack by building hybrid solutions using Workato for workflow orchestration, and cloud-native services built using Python to handle complex logic and high-volume data processing
Own and evolve integration architecture that supports event-driven workflows, data syncs, and process orchestration across internal tools
Partner with Data and Infrastructure teams to manage real-time and batch data flows between systems, ensuring accuracy, resilience, and auditability
Apply agentic platforms (e.g. AgentForce, Workato Genie) to orchestrate multi-step automations using LLMs and other intelligent agents
Champion Airtable AI internally by building production-ready AI automations
Partner with business units, subject matter experts, and engineering teams to understand integration requirements, define architecture, and deliver resilient workflows
Document technical designs, maintain reusable components, and share best practices for future expansion
Bring strong technical judgment in selecting the right tools and patterns, ensure observability and monitoring are in place for integration health
Champion best practices that keep our integration layer reliable, maintainable, and future-ready

What we offer

Benefits
Restricted stock units
Incentive compensation

Fulltime

Engineering Manager, CS Data Services

Airbnb

Location:
United States

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 16, 2025

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