CrawlJobs Logo

Engineering Manager, Community Support Engineering (Routing and Data Services)

airbnb.com Logo

Airbnb

Location Icon

Location:
China

Category Icon
Category:
IT - Software Development

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

Lead the China Routing and Data Service team within Community Support Engineering (CSE). The team builds routing systems to efficiently connect guest and host requests to the best agent and provides CS data services that power AI-driven solutions.

Job Responsibility:

  • Ramp up on the team’s technology, product, and business goals, including hands-on work to develop a deep technical understanding
  • Lead, mentor, and grow a high-performing engineering team in a fast-paced environment
  • Foster a team culture that emphasizes product thinking, technical depth, and customer-centric problem solving
  • Drive and partner closely with teams across CSE to understand business cases and deliver intuitive, scalable routing and data solutions
  • Set clear priorities and strategic direction in collaboration with cross functional partners
  • Improve team processes to strengthen collaboration and ways of working, execution efficiency, and delivery quality
  • Lead complex, cross-functional projects that align with business goals and deliver measurable impact
  • Collaborate with other senior leaders and peers to define and drive long-term technical strategy and architecture that enables the company’s future vision
  • Collaborate with and influence cross-functional partners to design and deliver high-quality products
  • Lead team technical initiatives, and work cross-functionally to identify opportunities for business impact, refine, and prioritize requirements for engineering systems
  • Lead conversations that align technical efforts with business outcomes and product priorities
  • Nurture a culture of technical quality and engineering excellence from design, through code review, to production
  • Enable and empower ICs to grow their impact beyond individual contributions, creating opportunities for them to lead technical initiatives that span across platforms and organizations
  • Retain, grow and hire a team of high-performing engineers
  • Build a strong and diverse team capable of turning ambitious product visions into a polished reality

Requirements:

  • 9+ years of relevant software development industry experience in a fast paced tech environment
  • Bachelor’s and/or Master’s degree, preferably in CS, or equivalent experience
  • Excellent communication and collaboration skills
  • Proven experience working with many engineering teams and cross functional partners
  • Strong expertise in building large-scale backend systems and experience in user facing features
  • Strong product and design instinct, previous proven experience building delightfully designed experiences
  • Flexible in leadership style, can adapt to a variety of ways of working depending on the situation
  • Experience leading and shipping large initiatives with high business impact
  • Creating a strong culture of operational excellence with focus on raising the bar for quality, reliability and availability
  • Good judgment in making tradeoffs to balance short-term business needs with long-term technical quality
  • Strong communication skill and ability to influence decisions from a wide variety of stakeholders
  • Experience fostering an inclusive and engaging team environment
  • Able to identify, retain, grow and acquire critical talent
  • Strong commitment to fostering diversity, equity, and inclusion within teams
  • Fluency in communication in English and Mandarin

Additional Information:

Job Posted:
April 11, 2026

Work Type:
Remote work
Icon
Airbnb - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Engineering Manager, Community Support Engineering (Routing and Data Services)

Manager, Network Deployment & Support

Meta is seeking a Network Deployment & Support Manager to lead the deployment of...
Location
Location
United States , Menlo Park
Salary
Salary:
162000.00 - 227000.00 USD / Year
meta.com Logo
Meta
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years of experience in network (IP/Optical) engineering in large-scale network deployment, including hands-on responsibility for planning, building, or migrating production networks
  • 3+ years of people management experience leading engineering teams responsible for network deployment, reliability, or site infrastructure
  • Bachelor’s degree in computer science, Computer Engineering, relevant technical field, or equivalent practical experience
  • Hands-on experience with enterprise and carrier class routing, switching, and optical transport platforms
  • Knowledge of data center design and operational best practices
  • Proven experience leading and executing network deployment and migration projects
  • Experience interacting with vendors and external parties to drive projects to completion
Job Responsibility
Job Responsibility
  • Manage, mentor, and support a team of engineers fostering an environment of collaboration, innovation, operational efficiency
  • Set clear goals, provide regular feedback, and support career development for direct reports, empowering team members to grow and succeed
  • Lead the technical strategy, architecture, and execution for your team’s projects within Edge Network Services (ENS) on network deployment and migrations, ensuring alignment with organizational goals
  • Provide hands-on technical contributions (design, code reviews, troubleshooting, etc.) on large scale complex programs at the experienced engineer level, demonstrating in-depth domain expertise and technical impact
  • Ensure high standards for reliability, scalability, and performance in all deliverables, driving continuous improvement in engineering processes and technical quality
  • Collaborate cross-functionally across Network Engineering, Data Center, Edge, and Planning teams to ensure successful execution of shared goals on Network Capacity and Reliability
  • Represent your team in planning, reviews, calibrations, and organizational initiatives, advocating for team needs and company-wide improvements
  • Deploy, migrate and support our global production network including edge, backbone, and data center infrastructure
  • Manage key vendor relationships including contract negotiations, pricing, and evaluation of current and potential partnerships
  • Manage partner engineering team relationships to enable the team(s) to effectively meet business needs
What we offer
What we offer
  • bonus
  • equity
  • benefits
  • Fulltime
Read More
Arrow Right

Technical Support Lead

We're seeking a Technical Support Lead to own how we support customers post-acti...
Location
Location
United States , New York City; San Francisco
Salary
Salary:
Not provided
airops.com Logo
AirOps
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4-6+ years in technical support, solutions engineering, technical account management, or customer success roles at high-growth B2B SaaS companies
  • 2+ years of people management experience building and leading technical teams, with proven ability to recruit, develop, and retain talent
  • Hands-on technical expertise with LLMs, AI techniques, prompt engineering, and API integrations
  • Experience with workflow automation tools (Zapier, Make, n8n) and troubleshooting complex multi-system integrations
  • Player-coach mentality equally comfortable resolving a complex technical escalation at 6pm and strategizing about team structure the next morning
  • Track record of building or transforming support organizations, implementing new tools/processes, and driving measurable improvements in customer satisfaction
  • Strong analytical skills with experience using data to identify trends, measure performance, and drive decision-making
  • Excellent written and verbal communication skills – ability to explain complex technical concepts to diverse audiences and document solutions clearly
  • Comfortable in fast-paced startup environments where you'll define processes and wear multiple hats
Job Responsibility
Job Responsibility
  • Recruit, hire, onboard, and coach a high-performing technical support team, establishing scalable processes and best practices
  • Develop a player-coach model where you're both in the trenches solving complex customer issues and building the systems that enable your team to excel
  • Create career development pathways and mentorship programs that attract and retain top technical support talent
  • Design and implement an AI-first support strategy that leverages automation, self-service, and intelligent routing to deliver exceptional support experiences at scale
  • Build comprehensive self-serve support infrastructure including documentation, knowledge bases, video tutorials, and community resources
  • Establish SLAs, response time targets, and quality metrics that balance speed with technical depth across enterprise and mid-market segments
  • Serve as the ultimate escalation point for complex technical issues, working hands-on to debug workflows, troubleshoot integrations, and resolve platform issues
  • Develop deep expertise in the AirOps platform, LLMs, prompt engineering, retrieval systems, and workflow automation
  • Create and maintain technical runbooks, troubleshooting guides, and internal documentation that enable rapid issue resolution
  • Partner closely with Solutions Architects to ensure smooth customer handoffs and knowledge transfer post-activation
What we offer
What we offer
  • Equity in a fast-growing startup
  • Competitive benefits package tailored to your location
  • Flexible time off policy
  • Parental Leave
  • A fun-loving and (just a bit) nerdy team that loves to move fast!
  • Fulltime
Read More
Arrow Right

Building Plans Engineer

Under general administrative direction, manages the activities of the profession...
Location
Location
United States , San Francisco
Salary
Salary:
190034.00 - 230906.00 USD / Year
sf.gov Logo
City and County of San Francisco
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Six (6) years of verifiable professional experience as an engineer or architect, including at least two (2) years of which are equivalent to a 5241 Civil Engineer or Class 5268 Architect with the City and County of San Francisco and including a minimum of two (2) years building construction experience in the areas of construction, design, inspection or plan checking
  • Possession of a valid California License as a Civil Engineer and/or Architect
  • Possession of a valid California Driver License (to be presented at the time of appointment)
  • Knowledge of: principles and practices of architectural design and civil engineering as applied to the alteration and construction of buildings and structures
  • modern engineering building methods
  • strength and uses of building construction materials
  • architectural safety
  • engineering features of building construction problems and applications of architectural and engineering techniques to practical building design and construction problems
  • Ability to: plan, prioritize, assign, coordinate, direct, train and evaluate the activities of subordinate personnel engaged in plan checking activities, including the design and preparation of building construction plans with the review of such plans for conformance with applicable laws
  • direct subordinates' performance to maximize and maintain a positive and productive workflow
Job Responsibility
Job Responsibility
  • Manage and coordinate staffing for public information counters and TechQ customer service emails
  • Oversee implementation or modification of department programs such as the Soft-Story program, Building Façade Inspection program, and Building Occupancy Resumption Program and the Concrete and RWFD Screening program
  • Oversee DBI Addressing personnel (part of TSD Team)
  • Attend monthly standing Addressing Working Group meetings
  • Propose and author building code and legislative language, including departmental information bulletin updates
  • Presentation development and Public speaking at intra- and inter-departmental meetings, community events, Code Advisory Committee, Building Inspection Commission, and the Board of Supervisors meetings
  • Perform public outreach on department programs and code requirements
  • Develop administrative and technical requirements for structural and life safety retrofit programs
  • Facilitate code interpretation meetings and lead updates to department information sheets for internal and external customers
  • Support Plan Review Services through training, interagency coordination, and process improvements
  • Fulltime
Read More
Arrow Right

Pre-Sales Systems Engineer

We’re hiring a Senior Sales Engineer to drive technical wins across a defined te...
Location
Location
United States
Salary
Salary:
120500.00 - 284000.00 USD / Year
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years in a manufacturer or partner Sales Engineer role, or equivalent experience as a Network Engineer/Architect designing, deploying, and operating full-stack enterprise networks
  • Strong, practical experience across modern enterprise networking, including: Wi‑Fi and RF fundamentals, Wi-Fi design including high-density and distributed edge deployments
  • Switching: L2/L3 Ethernet switching, campus fabric concepts, and LAN security technologies like 802.1X
  • Routing: SD-WAN technology solutions, as well as traditional routing technologies: BGP/OSPF and designs supporting complex WAN or T2/T3 service provider-like environments
  • Data Center: Spine-leaf architectures, EVPN-VXLAN fabrics, data center management solutions
  • Security: NGFW concepts, security policy, LAN micro segmentation, and modern approaches including SASE/SSE
  • Network management platforms (on-prem and cloud), plus operational best practices
  • Customer-facing excellence: you communicate clearly, present confidently, and translate technical capabilities into business outcomes
  • Consultative selling: you gather the right customer inputs, tailor solutions, and anticipate what will work best for a given environment
  • Operating rhythm: strong organization, ability to multitask, set priorities, and manage multiple high-velocity opportunities simultaneously
Job Responsibility
Job Responsibility
  • Own the technical strategy for assigned accounts and opportunities, focusing on priority technologies across HPE Networking
  • Qualify and advance opportunities with your Territory Manager—turning leads into successful, high-value engagements
  • Deliver compelling technical engagements (in-person and virtual): product presentations, solution demos, whiteboarding, and deep technical Q&A
  • Design and document solutions and proposals that map directly to customer business requirements and desired outcomes, including multi-portfolio solution offerings
  • Lead proof of concepts and evaluations—plan, implement, validate outcomes, and clearly demonstrate value
  • Win in competitive deal cycles by understanding competitive offerings and positioning HPE differentiators with clarity and credibility
  • Collaborate cross-functionally with partners, product marketing, and engineering—bringing field feedback and industry trends into the product conversation
  • Enable and grow through the channel by building relationships with partners, supporting joint opportunities, and driving scale
  • Be present in the community—industry meetups, conferences, and technical events—representing HPE Networking as a credible technical leader
  • Secure the technical win and build long-term customer trust through excellent communication and follow-through
What we offer
What we offer
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
  • Fulltime
Read More
Arrow Right
New

Infrastructure DevOps Engineer

Join us as Infrastructure DevOps Engineer Barclays, responsible for supporting t...
Location
Location
India , Pune
Salary
Salary:
Not provided
barclays.co.uk Logo
Barclays
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Working closely with development and Test Teams to deliver and maintain Test Environments & Devops pipelines
  • Developing, enhancing and supporting muti cloud environments on AWS / Openshift , internal virtual platforms
  • Build & code deployment automation using Shell, Perl, Groovy, Jenkins and using some of the AWS Services
  • Hands on experience with Building pipeline, Docker, Open shift, aPaas, chef, etc
  • Build and pipe clean new test environments, build up detailed application knowledge of all applications developed to support mobile releases – focussing on the setup and management of all the interfaces
  • Put forward ideas to improve efficiency and reduce overall Build and Deployment times through automation and digital stack / process re-engineering
  • Supporting observability tools like AppDynamics, ESaaS - ELK etc
  • Improving internal team processes by delivering tools/processes for other teams/customers to be able to 'help themselves' and ensure we are as automated as possible
  • Supporting Teams out of hours with environment issues
  • Fixing Vulnerabilities raised against Infrastructure stack / patch management on cloud services
Job Responsibility
Job Responsibility
  • Build Engineering: Development, delivery, and maintenance of high-quality infrastructure solutions to fulfil business requirements ensuring measurable reliability, performance, availability, and ease of use
  • Incident Management: Monitoring of IT infrastructure and system performance to measure, identify, address, and resolve any potential issues, vulnerabilities, or outages
  • Automation: Development and implementation of automated tasks and processes to improve efficiency and reduce manual intervention, utilising software scripting/coding disciplines
  • Security: Implementation of a secure configuration and measures to protect infrastructure against cyber-attacks, vulnerabilities, and other security threats, including protection of hardware, software, and data from unauthorised access
  • Teamwork: Cross-functional collaboration with product managers, architects, and other engineers to define IT Infrastructure requirements, devise solutions, and ensure seamless integration and alignment with business objectives via a data driven approach
  • Learning: Stay informed of industry technology trends and innovations, and actively contribute to the organization's technology communities to foster a culture of technical excellence and growth
What we offer
What we offer
  • Competitive holiday allowance
  • Life assurance
  • Private medical care
  • Pension contribution
  • Fulltime
Read More
Arrow Right

Consulting Systems Engineer

Consulting Systems Engineer role at HPE Networking that enables HPE to sell and ...
Location
Location
United States , Seattle or Herndon
Salary
Salary:
141000.00 - 332000.00 USD / Year
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 9 years' experience in a technical/pre-sales role as a Sales or Systems Engineer
  • Bachelor's and/or master's degree in engineering, Computer Science, Information Technology, and or related field or equivalent experience
  • Extensive experience in designing/engineering/consulting on LAN/WAN, Campus, Data Center, Security, and Cloud technology solutions
  • Extensive experience in implementing and operating small-mid-large-scale Campus and branch networks utilizing enterprise Networking and Security solutions
  • Extensive experience and depth of knowledge around the Juniper product line, key competitors' products, solutions, and vertical market use cases
  • Long-established experience and hands-on expertise with networking industry technologies across routing, switching, and security technology domains from a pre-sale, operational or engineering point of view
  • Solid interpersonal, relationship, and communication skills with extensive experience in customer-facing sales activities and Exec/C-level engagements
  • Recognized technical capability, ability to learn quickly, and apply skills in new protocols and applications
  • Deep understanding of Routing Protocols (IGPs, EGPs, Layer-2/3 VPN's)
  • Extensive experience of datacenter network design (EVPN/VXLAN, Clos architectures, underlay fabric)
Job Responsibility
Job Responsibility
  • Provide pre-sales technical consultation in the design, engineering, sale, and implementation of sophisticated products, applications, and solutions
  • Working in partnership with sales teams, strategic and industry partners in assessing the potential application of our products ensuring that optimum systems solutions are provided to new and existing customers
  • Respond to customer's proposals (RFP, RFQ, RFI) and create viable proposals that grow Juniper's business
  • Develop and consult on architecture designs, engineering bill of materials, and implementation specifications for next-generation networks and solutions
  • Engage and influence customer technology strategies through showcasing Juniper technologies during technical sales presentations, product demonstrations, proof of concept, and trial engagements
  • Build, develop, and maintain strong professional relationships with customer IT decision-makers and industry partner community
  • Deliver training and support to our industry partners and customer engineers
  • Continuously learn and stay ahead of the industry and competitive solutions, products, and services
What we offer
What we offer
  • Health & Wellbeing benefits
  • Personal & Professional Development programs
  • Unconditional Inclusion
  • Comprehensive suite of benefits that supports physical, financial and emotional wellbeing
  • Career development programs
  • Fulltime
Read More
Arrow Right

Email Security Senior Analyst

The Email Security Senior Analyst is responsible for providing expert support an...
Location
Location
Hungary , Budapest
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Highly technical and analytical expertise, with a proven deep background (preferred 5+ years’ IT experience in addition to cybersecurity) in technology design, implementation, and delivery.
  • Minimum 3+ years working in security engineering or security operations role, with a focus on email security
  • Strong experience with configuration, administering, troubleshooting email routing and filtering in Exchange, Exchange Online, Proofpoint and other enterprise level email security gateways (such as inbound routes, whitelists, email firewall rules, spam/AV, logging/reporting, TAP, TRAP, domain rewrites, secure messaging and recipient verification).
  • Experience in analyzing domain email activity and deploying SPF, DKIM and DMARC authentication
  • Strong understanding of and demonstrated experience with the tools and sources available to conduct email and threat analysis
  • Experience with enterprise phishing defense concepts and technologies
  • Cross-functional understanding of email operations, security practices and the user experience
  • Knowledge and experience creating and maintaining policies, standard operating procedures (SOPs) and technical documents
  • Ability to identify and develop new processes to address cross-functional and cross-business requirements and implement
  • Ability to manage projects and ensure tasks are being met timely. Work with leaders of Cyber Security Operations teams to track, drive and report on strategic initiatives.
Job Responsibility
Job Responsibility
  • Provide expertise and experience to existing and future functions and projects focused on email threats and controls.
  • Actively monitor and research cyber threats with a direct or indirect impact to the Citi brand
  • Analyze and provide oversight of analysis of email threats and controls
  • Provide leadership, solution design, and hands-on development support for email security controls
  • Develop and manage processes to track identified incidents to resolution
  • Develop weekly, monthly, quarterly, and annual metrics and reports as needed
  • Develop written analytical reports and give presentations on findings
  • Triage information received from vendors and process that information through previously defined internal workflows
  • Manage third party vendors to ensure proper delivery of services
  • Manage meetings with internal stakeholders to address open issues and identify process improvements
What we offer
What we offer
  • Cafeteria Program
  • Home Office Allowance (for colleagues working in hybrid work models)
  • Paid Parental Leave Program (maternity and paternity leave)
  • Private Medical Care Program and onsite medical rooms at our offices
  • Pension Plan Contribution to voluntary pension fund
  • Group Life Insurance
  • Employee Assistance Program
  • Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed
  • Flexible work arrangements to support you in managing work - life balance
  • Career progression opportunities across geographies and business lines
  • Fulltime
Read More
Arrow Right

Technical Support Engineer

As a Technical Support Engineer, you will own, troubleshoot, and solve customers...
Location
Location
India , Hyderabad
Salary
Salary:
Not provided
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
  • OR 3+ years of technical support, technical consulting experience, or information technology experience
  • OR equivalent experience
  • Proficiency in Windows, Linux, Azure, VM management, data backup, and disaster recovery setup
  • Excellent troubleshooting and analytical skills
  • Basics of Windows and Linux administration
  • Troubleshooting OS-level issues and understanding system internals
  • Concepts of Recovery Point Objective (RPO) and Recovery Time Objective (RTO)
  • Experience with enterprise backup solutions and DR orchestration
  • Hands-on experience with VMware, Hyper-V, and virtual disk management
Job Responsibility
Job Responsibility
  • Own, investigate and solve customer technical issues
  • Collaborate within and across teams, leveraging troubleshooting tools and practices
  • Lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge
  • Develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness
  • Identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements
  • Fulltime
Read More
Arrow Right
Remote jobs Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog Salaries About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy