Engineering Manager, Community Support Engineering (Routing and Data Services) Job at Airbnb

Job Description

Lead the China Routing and Data Service team within Community Support Engineering (CSE). The team builds routing systems to efficiently connect guest and host requests to the best agent and provides CS data services that power AI-driven solutions.

Job Responsibility

Ramp up on the team’s technology, product, and business goals, including hands-on work to develop a deep technical understanding
Lead, mentor, and grow a high-performing engineering team in a fast-paced environment
Foster a team culture that emphasizes product thinking, technical depth, and customer-centric problem solving
Drive and partner closely with teams across CSE to understand business cases and deliver intuitive, scalable routing and data solutions
Set clear priorities and strategic direction in collaboration with cross functional partners
Improve team processes to strengthen collaboration and ways of working, execution efficiency, and delivery quality
Lead complex, cross-functional projects that align with business goals and deliver measurable impact
Collaborate with other senior leaders and peers to define and drive long-term technical strategy and architecture that enables the company’s future vision
Collaborate with and influence cross-functional partners to design and deliver high-quality products
Lead team technical initiatives, and work cross-functionally to identify opportunities for business impact, refine, and prioritize requirements for engineering systems
Lead conversations that align technical efforts with business outcomes and product priorities
Nurture a culture of technical quality and engineering excellence from design, through code review, to production
Enable and empower ICs to grow their impact beyond individual contributions, creating opportunities for them to lead technical initiatives that span across platforms and organizations
Retain, grow and hire a team of high-performing engineers
Build a strong and diverse team capable of turning ambitious product visions into a polished reality

Requirements

9+ years of relevant software development industry experience in a fast paced tech environment
Bachelor’s and/or Master’s degree, preferably in CS, or equivalent experience
Excellent communication and collaboration skills
Proven experience working with many engineering teams and cross functional partners
Strong expertise in building large-scale backend systems and experience in user facing features
Strong product and design instinct, previous proven experience building delightfully designed experiences
Flexible in leadership style, can adapt to a variety of ways of working depending on the situation
Experience leading and shipping large initiatives with high business impact
Creating a strong culture of operational excellence with focus on raising the bar for quality, reliability and availability
Good judgment in making tradeoffs to balance short-term business needs with long-term technical quality
Strong communication skill and ability to influence decisions from a wide variety of stakeholders
Experience fostering an inclusive and engaging team environment
Able to identify, retain, grow and acquire critical talent
Strong commitment to fostering diversity, equity, and inclusion within teams
Fluency in communication in English and Mandarin

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Engineering Manager, Community Support Engineering (Routing and Data Services)

Job Description

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