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Engineering Manager - Communications Team

United Kingdom; Ireland · Job Posted February 04, 2026
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Job Description

We are looking for an Engineering Manager to lead our newly formed Communications Team within the Consumer Pillar. We are centralising our communications expertise into one powerhouse team to transition from a transactional messaging service to an intelligent, AI-driven platform. You will lead the effort to unify our existing tools while building the next generation of voice and chat automation.

Job Responsibility

  • Lead and scale a high-performing engineering team, fostering a culture of ownership, quality, and continuous improvement through coaching and regular 1-to-1s
  • Partner with Product and Design to shape the Communications roadmap, balancing the delivery of new AI-driven features (like AI Frontdesk) with long-term technical health
  • Lead the integration of intelligent solutions (AI/ML) and new channels like WhatsApp to create a unified, automated communications platform
  • Champion observability and reliability by setting SLOs and ensuring the team has the tooling to proactively manage complex distributed systems
  • Remain hands-on enough to conduct code reviews, guide system design, and remove technical blockers to ensure scalable, resilient architecture
  • Align with the Consumer Pillar leadership to ensure your team’s goals drive business value and integrate seamlessly with the wider Phorest ecosystem
  • Contribute to Phorest’s engineering brand by sharing insights, blog posts, or speaking about the team's technical challenges and successes

Requirements

  • 3+ years in an engineering leadership role with a proven track record of managing and developing software engineers
  • 5+ years of professional experience in Java and object-oriented design, with a background in building complex distributed systems
  • Practical experience or a strong understanding of implementing AI/ML solutions to solve customer-facing problems
  • Ability to translate high-level product strategy into predictable, sustainable delivery cycles within an Agile environment
  • Exceptional ability to collaborate with stakeholders and inspire a team in a fast-paced, evolving environment
  • Bachelor's Degree in Computer Science or a related technical field

What we offer

  • Private healthcare
  • 2 Wellness Days
  • Employee assistance program
  • Free online GP service
  • Competitive Compensation
  • Employee Share Purchase Scheme
  • Pension
  • Life Assurance
  • Income Protection
  • Bike to work scheme
  • Tax saver transport tickets
  • 2 weeks leave for Fertility Treatment, Pregnancy Loss and Menopause
  • Enhanced Maternity and Paternity Benefits
  • Great learning environment and extensive development opportunities
  • Development programs
  • Access to many online resources including LinkedIn learning
  • 3 moving days

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