Engineering Manager

Engineering Manager - Communications Team

Phorest

Location:
Ireland , Dublin

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for an Engineering Manager to lead our newly formed Communications Team within the Consumer Pillar. We are centralising our communications expertise into one powerhouse team to transition from a transactional messaging service to an intelligent, AI-driven platform. You will lead the effort to unify our existing tools while building the next generation of voice and chat automation. This role is perfect for a leader who blends traditional engineering management—mentoring, delivery, and strategy—with a passion for AI/ML. You should be comfortable leading a team through the ambiguity of a new domain, focusing on technical excellence and driving tangible business value through intelligent, automated solutions.

Job Responsibility:

Team Leadership: Lead and scale a high-performing engineering team, fostering a culture of ownership, quality, and continuous improvement through coaching and regular 1-to-1s
Strategic Delivery: Partner with Product and Design to shape the Communications roadmap, balancing the delivery of new AI-driven features (like AI Frontdesk) with long-term technical health
AI & Innovation: Lead the integration of intelligent solutions (AI/ML) and new channels like WhatsApp to create a unified, automated communications platform
Operational Excellence: Champion observability and reliability by setting SLOs and ensuring the team has the tooling to proactively manage complex distributed systems
Technical Stewardship: Remain hands-on enough to conduct code reviews, guide system design, and remove technical blockers to ensure scalable, resilient architecture
Cross-Functional Collaboration: Align with the Consumer Pillar leadership to ensure your team’s goals drive business value and integrate seamlessly with the wider Phorest ecosystem
Brand Advocacy: Contribute to Phorest’s engineering brand by sharing insights, blog posts, or speaking about the team's technical challenges and successes

Requirements:

3+ years in an engineering leadership role with a proven track record of managing and developing software engineers
5+ years of professional experience in Java and object-oriented design, with a background in building complex distributed systems
Practical experience or a strong understanding of implementing AI/ML solutions to solve customer-facing problems
Ability to translate high-level product strategy into predictable, sustainable delivery cycles within an Agile environment
Exceptional ability to collaborate with stakeholders and inspire a team in a fast-paced, evolving environment
Bachelor's Degree in Computer Science or a related technical field

What we offer:

Private healthcare
2 Wellness Days
Employee assistance program
Free online GP service
Competitive Compensation
Employee Share Purchase Scheme
Pension
Life Assurance
Income Protection
Bike to work scheme
Tax saver transport tickets
2 weeks leave for Fertility Treatment, Pregnancy Loss and Menopause
Enhanced Maternity and Paternity Benefits
Great learning environment and extensive development opportunities
Access to many online resources including LinkedIn learning
3 moving days

Additional Information:

Job Posted:
January 19, 2026

Employment Type:

Fulltime

Work Type:

Remote work

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